I have a (my kid’s) HP Pavilion DV6-7002ax (aka dv6z-7000 (AMD-A10-4600M) using Win 7 (64) Home Premium and it has lately (last few weeks) developed a weird “blue screen with active cursor” hanging habit.
After you log-on and the welcome screen pops up with the spinning circle and then before the desktop displays it switched to displaying a pale blue screen, with active mouse cursor.
Up to that “blue screen” point, after logging on, the “boot” is slow but normal, based upon my experience with this HP Pavilion.
This blue screen delay/hanging lasts around 3 – 5 minutes and then the desktop loads and all is well.
I have searched the web and found many references to black and blue screens with active cursor related to HP Laptops but I have not found a real solution that has fixed my problem. Apart from just wait and wonder!
Suggestions I have tried include;
1. Scanned with Emsisoft Anti-Malware, Malwarebytes Anti- Malware, SUPERAntispyware (including in Safe Mode)
2. Specialty Scan with AdwareCleaner, rkill, TDssKiller, CCleaner
3. Registry Clean and Defrag with Wise Registry Cleaner
4. F5 > F8 > System Repairs Tools > Repair Startup (HP Pavilion has partition for System Repair)
5. F10 BIOS – no issues that I can find
6. Command Prompt > sfc scannow (System File Checker)
7. Completed Full Disk Check C: > Properties > Tools > Disk Check
8. Alt + Control + Delete when blue screen appears > switched to taks manager and after cancel back to either black or pale blue screen
Yeah, I ran tests with SeaTools and HDD Guardian and both report that the HDD is fine.
I have Ordered a new one (HGST Travelstar 2.5-Inch 1TB 7200RPM SATA 6GB/s 32MB Cache Mobile retail kit) and intend to Clone (EaseUS TODO Backup) the current one and replace it with the new HDD Clone.
My worry is that I will just transfer the problem to the new HDD.
I have been hoping to avoid having to perform a system restore as I have no real idea (kid's laptop) when the blue screen actually started?:nonono
if you have more than one antivirus installed it could do that. check your startup and see if there is anything that does not belong. you can try going to msconfig and uncheck everything you do not need and see if it helps. if it does, turn things on one at a time to find the one causing the problem.
Ran the Pavilion in Safe Mode again and noted that the "pale blue" screen after the welcome screen is NOT there. I goes straight to the desktop.
Ran "msconfig" again and even in General > Start-Up Selection > Diagnostic Mode the "pale blue screen" is still there but it lasts for a much shorter period.
I am working of "@Wrench97's" suggestions now.
I also thought I might uninstall and then reinstall Emsisoft Antimalware?
Back when I have checked the Microsoft Updates, then if needed, work my way through to the BSOD Dump?
The Pavilion does not seem to have any of the specified Microsoft Updates installed.
I ran the BSOD package and have saved the file however I struck a problem with the "perfmon /report".
Running the command from the "start globe" just ends up with the program running and then an error message that Access is Denied.
Even if I use an Administrator Command Prompt to run "perfmon /report" the program runs and then states that Access is Denied?
In both cases I am logged on as the Administrator.
Any ideas how I can access the "perfmon report" or should I just send the BSOD Report?
Lastly, just to clear one thing up that was raised, the Pavilion only has ONE antivirus program installed = Emsisoft Anti Malware & ONE Firewall (Emsisoft Online Armor) .
The others quoted are on the Pavilion but are not active and are used as additional scanners that I run occasionally - being paranoid.
(this is not an attempt to bump - just give more feedback)
Based upon other feedback I have downloaded and installed the HP UEFi Support Environment.
Via the <Esc> key on reboot I have accessed the Menu of Options available and run several of the available System Diagnostic tests - all tests so far show that nothing is wrong - Startup or HDD.
Not true of course but let's hope the BSOD Report finds something fixable.
New BSOD Report attached. Hopefully it will now contain mini dumps if they are there.
I also had an epiphany and wondered if the slide show desk top my kid had on the Pavilion was the cause of the problem so I changed it for a bog standard windows desk top picture - weird guy flying with feathers.
Anyhoo it made not one bit of difference. So much for my flashes of intellectual brilliance.
Hopefully there are answers lurking in the BSOD Report somewhere.
Just to report that during this "limbo" pale blue screen with active cursor period the Pavilion addresses the dvd drive once or twice and the swirling circle reappears occasionally.
Just to report that during this "limbo" pale blue screen with active cursor period the Pavilion addresses the dvd drive once or twice and the swirling circle reappears occasionally.
This sounds like a Antivirus/Malware product is doing a scan on boot.
What are you using for AV/Malware?
It sounds like you not actually getting a BSOD error screen?
As there are no .dmp files.
There are a lot of start up programs listed including the side bar, MS has recommended removing it as it is a security risk and no longer supported.
> Desktop Gadgets
Try removing some of the programs you no longer use from the start up menu.
I ran the MS FixIt solution to the sidebars. That is now OK I think.
How can I record/log what is going on during this pale blue screen "limbo" phase? If it is an antivirus scan on boot it is not one that I have set or can find.
Certainly nothing to do with Emsisoft Anti-Malware or Emsisoft Online Armor.
SUPER Antispyware and Malwarebytes AntiMalware are both on the Pavilion but neither is loaded at boot and as they are the freeware versions any kind of scan cannot be scheduled.
I will check all other possibilities for Boot Scan when I can access to the Pavilion tomorrow.
Use msconfig(start orb type msconfig in the search box and hit enter)
On the General tab select diagnostic startup, reboot an see if it still hangs, if it does not then one of the start up programs is causing it.
From there you can use the startup tab and untic several programs at a time to see which one is causing it. I would start with the r2 studios StartupDelayer program and the alarm and weather programs.
I ran the msconfig General > Start-Up Selection > Diagnostic Mode the "pale blue screen" is still there but it lasts for a much shorter period. Same result as what I reported on the 8th Sept above.
Ran a Boot Log from msconfig and this issue showed up.
Did not load driver \SystemRoot\System32\Drivers\NDProxy.SYS
Did not load driver \SystemRoot\System32\Drivers\NDProxy.SYS
Did not load driver \SystemRoot\System32\Drivers\NDProxy.SYS
Did not load driver \SystemRoot\System32\Drivers\NDProxy.SYS
Side tracked by having to remove Superspyware Antispyware, as there were left over bits showing in the the Boot Log - did not know if they were relevant.
Also resolved a recent continual problem with Emsisoft On-Line Armour not loading at boot by removing both it and Emsisoft AntiMalware and replacing them with the new Emsisoft Security Suite.
Solved the loading problem but the "pale blue" limbo screen with active cursor and the info in the Boot log remains the same.
Need to work on the NDProxy.SYS issue.
Also tried a msconfig > "clean boot" = made a slight difference in the amount of time spent staring at the pale blue screen.
Back to it tomorrow - I am knackered. :banghead:
Is knackered an acceptable forum expression? :whistling:
> NDProxy.SYS is a network device driver ... Go into Device Manager and see if you have two active network device drivers running. If you do, see which one is the 'default' driver, then disable the other one.
I will get on to these tomorrow when I can access the Pavilion again. My kid is using it now.
They have given up taking it to school (they should have a laptop) because by the time it boots up the lesson is nearly over (really not that bad - but bad enough)and you can not leave it running as the battery will not last the whole day.
ran the hotfix, checked Device Manager for rogue Network Drivers, disabled, hostman, hostserver, wifi guard and weather mate
None of them made any difference.
Now I am getting occasional flashes of pop-ups related to IEWlo Forms during the pale blue "limbo" phase.
So here we still are. When the pale blue phase decides it has had enough the boot continues and then progresses through the task bar appearing, then the desktop background and then as the task bar fills up the desktop icons appear all at once.
Ran sfc/ scannow again from an Administrators Command Prompt and after the scan the Command Prompt shows that the Scan found some "corrupted" files that it could not fix.
I took a look at the log but it is beyond me and it gave me a headache.
That message is normal, some files will be in use and can't be replaced, they will be replaced once you reboot.
If you haven't already reboot that run the system file checking tool again.
1) Normally our house hold wifi at the Router is turned on in the day time and early evenings as we have multiple devices and users using it. It is turned off at last one up bedtime.
This morning however it was off at the Router but on on the Pavilion when I booted the Pavilion and the pale blue screen was not there.
So I turned on the wifi at the Router and it was back. Wifi off gone, wifi on back?
Interestingly if I leave the Router wifi on and turn the wifi off on the Pavilion the boot is slightly slower with the desktop appearing with task bar, some icons then background and the everything compared to the Router wifi being off and the Pavilion wifi on when the desktop appears almost instantaneously after the welcome screen.
2) Based upon other advice I checked the registry (regedit) in HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows>Run and HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Windows>Runonce.
I understand that Runonce should be empty but in the Pavilion's case it includes this;
> ab NCPLuginUpdate REG_SZ "C\Program Files (x86)\Hewlett-Packard\HP Health Check\ActiveCheck\product_line\NC...
So, could it be the case that when connected to the wifi this HP Health Check Key is activated and causes the pale blue screen with active cursor, occasional twirling circle and several addresses to the dvd drive?
During the pale blue limbo phase the Pavilion seems to be doing something?
Interested in everyone's thoughts and I guess whether I should delete the HP Health Check Key from Runonce?
Turning off the wifi onboard the Pavilion or on the Router would seemingly work but would be avoiding the issue I think.
Onwards forever onwards. :uhoh:
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