Thank you makinu1der2 for you quick reply. i was afraid the motherboard had failed.
It is a known good charger because i tested it with my multimeter. Thank you again for your effort.
I found it fishy that the led light on the jack would come on for 5 seconds then shut off, but only when the battery is pulled out.
Anywho, i will just tell her she is out of luck. She bought 3 of these models a few years ago for her kids. this was the last to fail. when are they going to start designing them to withstand normal usage?! oh well, cheers!