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HP DV6700 - DVD Not Recognized

This is a discussion on HP DV6700 - DVD Not Recognized within the Laptop Support forums, part of the Tech Support Forum category. Laptop was infected with a Rootkit virus that impacted the MBR. I appeared to have cleaned that, though not sure

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Old 09-11-2011, 12:22 PM   #1
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Join Date: Sep 2011
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Laptop was infected with a Rootkit virus that impacted the MBR. I appeared to have cleaned that, though not sure if the virus was the cause of the disappearing DVD.

I did a factory reset of the laptop but still no DVD.

Here are some questions/answers to help us get started -

>> Do you see the DVD drive listed in "Computer" explorer? double click on it to open.

No, the DVD drive is not listed

>> Do you see the DVD drive listed in the device manager??

No, the DVD drive is not listed

>> Is the DVD drive listed in the BIOS?

According to BIOS, CD-ROM Boot is enabled

The Boot Order is -

Notebook Harddrive
USB Harddrive
USB Diskette on Key
USB Floppy
Network Adapter (disabled)

The laptop does not boot from an external USB drive

Changing the Boot Order (F9) defaults to the Notebook Harddrive with no other drives being displayed

BIOS is Phoenix, version F.2A

This is driving me crazy.
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Old 09-11-2011, 12:35 PM   #2
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Hello GrandNagus and welcome to TSF,

Have you attempted to boot from the drive?

Remove the DVD drive and reinstall it, making sure it is seated properly.
Please be advised. If your thread is answered and there is no reply within 30 days the thread will be closed. If you need continued assistance after that, please PM myself or another staff member to have the thread opened. Thank you.
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