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Help! My computer won't recognize any external drives, USB or even the CD/DVD drive

This is a discussion on Help! My computer won't recognize any external drives, USB or even the CD/DVD drive within the Laptop Support forums, part of the Tech Support Forum category. Hi, I really need help! I have recently purchased an ASUS M51 Notebook. It has a Windows Vista Business operating


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Old 11-05-2008, 08:22 PM   #1
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Join Date: Nov 2008
Location: Toronto Canada, now living in South Korea
Posts: 1
OS: Windows Vista Business



Hi,
I really need help!
I have recently purchased an ASUS M51 Notebook. It has a Windows Vista Business operating system. Everything was working fine.
Now, maybe from downloading movies from the Internet(virus or hacker maybe), my computer will not recognize anything that I plug in to the USB ports (all 4 of them). The computer WILL show that there is something plugged in (in the bottom right), but that's it.
If I go in My Computer, there's nothing there.
There are no F: or E: drives anywhere in my computer. I even ran it through the search option. I also went through the system to reinstall them and it still doesn't work. I even tried installing it from the Internet, nothing. (All this while having my flashcard in)
That is when I realized my D: drive is also missing!!
If I put a CD inside, I will hear it running, but the computer doesn't recognize it. I also can't find it anywhere on my computer. So I can't install anything from my Recovery disk.
My SanDisk memory card reader also doesn't read anything.
I tried plugging my camera, my external hard drive, my SanDisk memory card, my flash drive... nothing. CDs and DVDs, nothing.
I even ran 2 types of virus scans (one from the Internet and my own) and nothing came up.
Everything else seems to be working (Internet included)

Anyway, I don't know what to do since just moved to Korea for a year and the language barrier is an issue.

Suggestions anyone?

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Old 11-05-2008, 09:14 PM   #2
dai
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Join Date: Jul 2004
Location: west australia
Posts: 74,478
OS: win 7 32x 64x rtm



the drivers are part of windows

try removing the filters
http://support.microsoft.com/kb/929461

usb reset

in the device manager click on view at the top and in the dropdown
show hidden devices
then uninstall all listed usb items
turn the computer off
unplug usb plugs
reboot twice
replug in the usb plugs
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