Go Back   Tech Support Forum > Hardware Support > Laptop Support

Dell Laptops - Plugged in Not Charging [INFO]

This is a discussion on Dell Laptops - Plugged in Not Charging [INFO] within the Laptop Support forums, part of the Tech Support Forum category. Hi, I hear this quite often regards dell laptops. Basically you plug the laptop into the mains and the laptop


Reply
 
Thread Tools Search this Thread
Old 09-08-2011, 05:20 AM   #1
Registered Member
 
Join Date: Feb 2009
Location: Origionally Lancashire UK
Posts: 108
OS: xp home/pro, 7 Ultimate, Ubuntu 10.10, Jolicloud



Hi,

I hear this quite often regards dell laptops. Basically you plug the laptop into the mains and the laptop will power with the charger but not actually charge the battery.

This is because the Original Dell chargers have a chip in them and the laptop checks for this chip to see if it is a compatible charger, voltage, ampage and wattage wise.

On the base of the laptops it will say 'For use with adapter PA-xx' where xx is a number eg 21. If you are using an Original dell charger with a different PA number or you are using a replacement non-dell charger which doesn't have the chip inside, this is why the batteries wont charge. They will take the power because the charger is physically putting the charge through the laptop, but the laptop firmware will not allow the battery to take a charge.

If you are going to buy a replacement charger then make sure you buy the correct one with the matching model number or make sure if you are buying a generic charger that it has the chip inside. For example I have a dell inspiron 1545 which says for use with adapter pa-21, so if I was to look on ebay for a replacement charger rather than search for 'dell inspiron 1545 charger', I would search for 'dell pa-21 charger' then check the listing to make sure it has the chip. You may find that some of the really cheap 1's usually from china dont have the chip and therefore wont charge your battery - so be carefull.

Based on the information I have just given you, if you have a dell laptop with the correct charger and it is still powering the laptop but not charging the battery then it is possible that either the charger, battery or laptop may have a fault.

This is as far as my knowledge goes on the subject, I think I have covered everything you need to know about it but if anyone has anything to expand on the topic then you are welcome to comment.

Thanks

__________________
aaronmarsh632 is offline   Reply With Quote
Old 01-11-2012, 05:08 PM   #2
Registered Member
 
Join Date: Jan 2012
Posts: 1
OS: Windows 7


EEK!

I have a dell inspiron 1764 and i'm using a PA-12 replacement adapter (because the original charger and 2nd replacement charger have already stopped working within 6 months) and I was having this same problem. However, I took out the battery and put it back in and it started to charge again instead of just holding the power. I hope this helps anyone with the same problem.

__________________
kay12 is offline   Reply With Quote
Old 02-10-2012, 06:17 PM   #3
Registered Member
 
Join Date: Feb 2012
Posts: 1
OS: windows7



My Battery shows 100% but suggests replacing the battery .The battery runs down in about 30mins . So i have purchased a new battery which now says "plugged in ,not charging. I have updated the BIOS .
When I reboot I get a message that the battery has not been identified so will not charge. This seems nothing to do with mother boards or chipped chargers would you not think .
__________________
The secret 7 is offline   Reply With Quote
Old 02-11-2012, 11:52 PM   #4
Registered Member
 
Join Date: Feb 2012
Posts: 1
OS: win7



I have a DELL INSPIRON 9200, HAVING PA-10 adapter When conected says Pluged in, not charging.
__________________
abdul_farooq3 is offline   Reply With Quote
Old 02-12-2012, 02:42 AM   #5
GZ
Team Manager
- Hardware
- Microsoft Support
 
GZ's Avatar
 
Join Date: Jan 2010
Location: New Jersey
Posts: 25,089
OS: Windows 8 Professional x64

My System

Send a message via AIM to GZ Send a message via Yahoo to GZ

There is another cause for the "Plugged in not charging".

On most newer Dell laptops there is a thin center pin in the DC plug. This can become bent, dislodged and/or broken. The thin pin is the data connection that allows the power adapter and laptop to "talk" to each other. If the laptop can't "talk" to the charger it will not allow it to charge the battery. The reason the power adapter can still be used to run the laptop is that it is still providing the required wattage to the machine.

With aftermarket/generic replacement batteries it is similar. The battery has circuits inside and it talks to the laptop. If the laptop (BIOS) doesn't recognize the battery as a compatible battery, it will not allow it to charge. I have seen this happen most often in Dell and HP laptops.

Please, if you have an issue you want help with, start your own thread by clicking the "New Thread" button at the top of the forum. Include any and all information about your problem, including the computer's model number and the P/N of any external component you are having issue with.
__________________
Please be advised. If your thread is answered and there is no reply within 30 days the thread will be closed. If you need continued assistance after that, please PM myself or another staff member to have the thread opened. Thank you.
GZ is offline   Reply With Quote
Old 02-12-2012, 04:58 AM   #6
Registered Member
 
Join Date: Feb 2009
Location: Origionally Lancashire UK
Posts: 108
OS: xp home/pro, 7 Ultimate, Ubuntu 10.10, Jolicloud



Hi,

Also on some of the dell's after battery replacement I have seen them charge when the laptop is not on but as soon as windows boots it says not charging again. you could try this just to see what happens. Also did you buy an original or generic battery? Also you could check the bios to see if there are any options speific to the battery charging although usually they just have some form of calabration at the most - worth a look tho.
__________________
aaronmarsh632 is offline   Reply With Quote
Old 04-16-2012, 07:37 AM   #7
Registered Member
 
Join Date: Apr 2012
Posts: 2
OS: windows 7



I have a Inspiron 1545 with the same problem. HAD i mean. I just ordered a new power supply from Hong Kong, dealextreme.com. It Costs 13 usd and free shipping. It takes a while to get stuff from them , but it will show up. Plugged it in, got a message at startup that pc dont recognize the supply, pressed F1 and it started, AND its charging again, yeaaaah :) This is the link for the one i bought... : Replacement Power Supply Adapter for Dell Laptop (7.4 x 5.0mm) - Free Shipping - DealExtreme
__________________
minitarget is offline   Reply With Quote
Old 04-17-2012, 02:13 AM   #8
Registered Member
 
Join Date: Feb 2009
Location: Origionally Lancashire UK
Posts: 108
OS: xp home/pro, 7 Ultimate, Ubuntu 10.10, Jolicloud



kwl, thnx for sharing the link. If you live in the UK like me you can get the power adapters from here Welcome to Breckland Computer Services - Derehams Best Value Computer Shop - 01362 852188 - Norfolk - Mobile Phone Unlocking there is no online shop yet but you can buy over the phone or go in store. They aren't the ones like you get on ebay they have the strong quality ends.

Also If you get the message everytime you boot regards the PSU not being recognized you can usually turn it off in bios so it doesn't check (This is pretty much just a dell thing, you dont really see it with other brands)
__________________
aaronmarsh632 is offline   Reply With Quote
Old 05-01-2012, 11:51 AM   #9
Registered Member
 
Join Date: May 2012
Posts: 1
OS: Win7 x64



I have just noticed that the battery was not charging when I docked my Dell i5 based laptop after returning from a business trip.

I would imagine that this was caused by the difference in power supply models (smaller portable vs. bulky one connected to the docking station) used during a single session. By single session I mean that I have Suspended my Windows 7, but never fully shut it down for a week.

My workaround: Hibernate Windows and remove the battery, press Power button to discharge (not sure if this is truly necessary), insert the battery, start the laptop. Once the Windows session is restored the battery will start charging.

(Please note that both power supplies have been received in one carton with my laptop)
__________________
timmi4sa is offline   Reply With Quote
Old 05-18-2012, 06:57 AM   #10
Registered Member
 
Join Date: May 2012
Posts: 1
OS: windows 7



i have purchased many dell computers, but this issue will prevent me from ever buying another. my last dell computer was an alienware m17x. i spend nearly $6000 on this machine. if i unplug it for any time at all it goes into this plugged in but not charging bs. then i have to shutdown the computer, pull out the battery, unplug the computer, put them all back and hold down the start button for 20 seconds. sometimes i have to do this 3 or 4 times.

i have gone to a number of spots for a solution. those who have complained to dell have had motherboards replaced, chargers replaced and gone through he ll with this. all dell has to do is disable this stupid function. but no they keep it on with some idea of protecting the computer and more likely insuring they get the replacement business.

well i am so unhappy about this i never even quoted dell on my last two computer purchases and will never quote them again.
__________________
oldbear is offline   Reply With Quote
Old 05-18-2012, 07:15 AM   #11
Registered Member
 
Join Date: May 2012
Posts: 28
OS: Win7



I don't know anything about this laptop or how it charges, but certain companies are fussy on the way a device charges, for example, i can charge a phone using USB, simply 5v and it charges the phone, so i figured if i used a regulated power supply i'd be able to build a charger for a nokia phone..

So i used an LM317T regulator to output a nice constant 5v, guess what, still no charge after further digging, it turns out unless it has a constant current, nokia's wont charge, you have to put a specific resistor to give precisely the current needed, which came as a bit of a shock if i'm honest while my samsung galaxy charged just fine from the 5v supply.

so you might find there's an extra pin which has to have a 300ohm resistor across or something stupid just so that the circuity will then charge the battery, why i have no idea, with the higher current devices like laptops maybe it's there to protect the lithium ion batteries exploding...

I'd love to know why manufacturers do this myself.
__________________
cjdelphi is offline   Reply With Quote
Old 07-18-2012, 04:05 PM   #12
Registered Member
 
Join Date: Jul 2012
Posts: 1
OS: win7



hi everyone

i have a dell inspiron 1545 laptop and a dell 90w charger a few days ago i got a message when i turned on the laptop saying the AC adaptor type and wotage could not be deturmaned and now all i get is pluged in, not chargeing i have had this charger ever since i got the laptop i had to replase the battery when i first got it due to an error and the battery ran down in 30mins but after i got the new battery everything worked perfectly until about 2-3 days ago when i got the message
can someone please help me
__________________
midnightsparkle is offline   Reply With Quote
Old 07-20-2012, 12:31 PM   #13
Registered Member
 
Join Date: Feb 2009
Location: Origionally Lancashire UK
Posts: 108
OS: xp home/pro, 7 Ultimate, Ubuntu 10.10, Jolicloud



Quote:
Originally Posted by midnightsparkle View Post
hi everyone

i have a dell inspiron 1545 laptop and a dell 90w charger a few days ago i got a message when i turned on the laptop saying the AC adaptor type and wotage could not be deturmaned and now all i get is pluged in, not chargeing i have had this charger ever since i got the laptop i had to replase the battery when i first got it due to an error and the battery ran down in 30mins but after i got the new battery everything worked perfectly until about 2-3 days ago when i got the message
can someone please help me
Hi,

It's possible that your charger has developed a fault, I'd recommend borrowing a charger from someone if possible (the same 1) or take it to a computer shop and ask them to check your laptop with another charger (not a universal - a dell 1 with the same PA number or a chipped generic for your model laptop) If it is the charger that is the problem you can simply replace it. If you're not bothered about using the laptop on the battery at all, you can just disable the warning message in the BIOS and continue to use it - Note your battery will eventually stop holding a charge if it's not used for so long.
__________________
aaronmarsh632 is offline   Reply With Quote
Old 09-02-2012, 08:53 PM   #14
Registered Member
 
Join Date: Sep 2012
Posts: 1
OS: Win 7



My work-around/solution to this goes like this:

Unplug charger from laptop/wall. Disconnect the cable attached to the power supply (you know, there are two parts to the charger itself). Allow the green light to fade completely. Attach the one half to your computer. Attach the other half to the wall. Now reattach the cable to the power supply. It'll do it's little sizzle, and VOILA, it should now start charging.

I know, this might not be the best, it might cause a short or something. So do this all at your own discretion, as I do not condone nor suggest anyone but myself to do this.
__________________
akorpija is offline   Reply With Quote
Old 03-05-2013, 09:26 PM   #15
Registered Member
 
Join Date: Mar 2013
Posts: 1
OS: Vista



Hi! Just reg just to give my quick input on how I *think* i resolved my issue with this though I am not sure how or why it did this.
I too had the plugged in, not charging issue. I bought new extended battery to see maybe it was a fault in the battery processor (i bought a "new" one and it just wouldn't charge before). So with 2 extended batteries that has gone flat, my only option was to get on ebay and "made an offer" for the external battery charger to charge the 2 batteries. In a few days, it arrived. I proceeded to charge the batteries and somehow, my Studio 1537 decided to charge again as it nothing every went wrong.
I am not saying this is a solution (though it might be a mobo issue for some) but for for me, getting the external battery charger is now a back-up if and when it acts up again (cross fingers it doesn't). My 1537 is, however, 5 years old but has not given me any issues until this.
I hope this input could help everyone with this issue now (and hopefully in the future google search). Even if it doesn't work for everyone, at least you'll have an external charger to have a way to charge your battery.
Good luck!

Dan
__________________
americandan is offline   Reply With Quote
Old 09-27-2013, 02:51 PM   #16
Registered Member
 
Join Date: Sep 2013
Posts: 1
OS: Windows 7



Quote:
Originally Posted by akorpija View Post
My work-around/solution to this goes like this:

Unplug charger from laptop/wall. Disconnect the cable attached to the power supply (you know, there are two parts to the charger itself). Allow the green light to fade completely. Attach the one half to your computer. Attach the other half to the wall. Now reattach the cable to the power supply. It'll do it's little sizzle, and VOILA, it should now start charging.

I know, this might not be the best, it might cause a short or something. So do this all at your own discretion, as I do not condone nor suggest anyone but myself to do this.
Thanks--my Dell Inspiron N5040 was showing "plugged in, not charging", so I followed your directions, and now it shows "plugged in, charging"! No negative consequences so far--your suggestion seems to be a good one.
__________________
wheat is offline   Reply With Quote
Old 12-29-2013, 12:23 PM   #17
Registered Member
 
Join Date: Dec 2013
Posts: 1
OS: Windows 8.1



I found a solution which might help a lot of people here.

My battery stopped charging a few weeks ago. I thought it might be a problem where my BIOS needed to be flashed, but luckily, I ran into problems there. When I tried to run it directly from Windows, it wouldn't go ahead because I got a "battery under 10%" warning. I wanted to bypass this so I created a bootable disk on a USB key and was going to update the BIOS from that with the /forceit command, but it wouldn't let me run in DOS mode, because it is a Windows executable. I was getting pretty frustrated, because I had already tried a new charger and that didn't help, and I was fairly certain that the battery was actually good.

Anyway, I ended up taking my laptop apart and discovered that there is a tiny silver screw which helps hold the power connector in place inside the laptop. Somehow, mine snapped. Possibly when I was trying to use the laptop in a bouncing safari van one day, and smacked the power cord when it was plugged in. Anyway, this silver screw was still intact, but the tiny loop of metal that was holding the connector to the chassis/case of the laptop had sheared. The connector receptacle appear to still be in approximately the same place, so when I plugged in, the laptop was getting power. But it was really set back about a millimeter. This setback was just enough so the pin in the end of the power cord didn't completely enter the connector, and thus didn't get to the connection point which allowed for charging to take place.
I ended up re-seating the connector where it should be and then using crazy glue to fix it in place, and put the laptop case back together. After I did that and plugged in my power cord, the battery started charging immediately.

If you're going crazy because of this situation, try taking your laptop case apart (carefully!) and plug your power cord in so that it is completely attached to the connection receptacle, and see if that helps. You might not need to flash your BIOS !!

If this solution solves your problems, do me a favor and share a link to one of my pages on some of your social media. You can find me by doing a Google search for DJ Bolivia.

Good luck with your repairs ...

- Jonathan

__________________
djbolivia is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Similar Threads
Thread Thread Starter Forum Replies Last Post
Blue screen crash
I get a BSOD after my system has sat idle for a while. Bit of history: I had a trojan a few months ago due to my own sheer stupidity of not renewing my virusware cos I was skint. I installed ESET NOD32 which seemed to sort it out for a while. Then I started getting some problems, crashing and...
Elrowien BSOD, App Crashes And Hangs 1 08-06-2011 04:28 PM
Dell laptop plugged in not charging
I have exactly the same problem and I have a brand new battery. Laptop is a Inspiron 1525, no more warranty :( It started approx 1 week ago and I assumed it is the battery. As I already had ordered the new one it didn't bother me too much. But now I have the same issue with the new battery. -...
TropicalPC Laptop Support 0 07-22-2011 03:43 AM
[SOLVED] BSOD -- NETIO.SYS
I've been having these bluescreens for a little while now, and after numerous attempts at seeing if solutions for cases similar to mine would fix it, it keeps coming back. So, now I'm here. Anyway, here's the requested info: OS: Windows 7 32-bit The original OS was WinXP WinXP was OEM, the...
mackncheesiest BSOD, App Crashes And Hangs 4 06-04-2011 06:35 PM
BSOD: BCCode 50
I'm experiencing bluescreens every 2 - 5 days with BCCode 50. I followed your recommendation using Driver Verifier and encountered a bluescreen on re-boot. Attached .dmp file was created. Will appreciate your assistance to resolve the issue. Thanks!
terrgood BSOD, App Crashes And Hangs 7 06-04-2011 04:26 AM
[HELP]BSoD Error With Unknown Driver kskvhx.sys
051611-33571-01.dmp 5/16/2011 9:27:12 AM DRIVER_IRQL_NOT_LESS_OR_EQUAL 0x000000d1 0xbea77000 0x00000002 0x00000000 0x83e30ccb kskvhx.sys kskvhx.sys+4ccb 32-bit C:\Windows\Minidump\051611-33571-01.dmp 1 15 7600 145,888 This is my minidump after a BSoD :/ I can't find the driver for...
IzFluffy BSOD, App Crashes And Hangs 5 05-18-2011 01:54 AM

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is on
Smilies are on
[IMG] code is on
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Post a Question


» Site Navigation
 > FAQ
  > 10.0.0.2


All times are GMT -7. The time now is 09:30 AM.


Copyright 2001 - 2014, Tech Support Forum

Windows 7 - Windows XP - Windows Vista - Trojan Removal - Spyware Removal - Virus Removal - Networking - Security - Top Web Hosts