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Computer crashed and can't get back up

This is a discussion on Computer crashed and can't get back up within the Laptop Support forums, part of the Tech Support Forum category. Hey all, First time poster, hope you all can help me out. My laptop running XP has had a few


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Old 07-12-2008, 08:02 PM   #1
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Hey all,

First time poster, hope you all can help me out. My laptop running XP has had a few issues in the past - I can listen to music on Itunes all I want as long as my external speakers are plugged in, but when I'm just listening on my onboard speakers - it sometimes crashes. When it does, the music stops, the mouse freezes a few seconds later, then it gives me a screen saying "windows has shut down your computer in order to prevent damage..." There is the following error message at the bottom:

stop 0x00000024 (0x00190203, 0x8230B848, 0xC0000102, 0x00000000)

ANd a few attempts to restart over the last 2 hours have availed nothing.

This happened once before when my wife was using it, I came home from work about 6 hours later and it started up fine. NOt sure what's going on, any help you guys can give me?

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Old 07-13-2008, 01:55 AM   #2
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run
chkdsk /r

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Old 07-13-2008, 12:54 PM   #3
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I can't run chkdsk because my computer never makes it past the "xp is loading" screen - it just goes straight back to the shutdown message.
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Old 07-13-2008, 10:30 PM   #4
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can you boot into safe mode or run it from the recovery console
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Old 07-15-2008, 12:32 PM   #5
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It couldn't boot into safe mode or any recovery console. Fortunately, a techie friend was able to put a CD in that let him run chkdsk /r. That got it up and running again, but it seems a little "jerky" sometimes still, any ideas on what the cause could have been? Thanks again for the help so far.
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Old 07-15-2008, 12:34 PM   #6
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what are you running
video card
cpu
m/board
ram
power supply
brand
wattage

any error message
check your tempretures and voltages in the bios and post them
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Old 07-15-2008, 12:53 PM   #7
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... I'm a little embaressed to ask, but how do I find all of that out?

From the control panel it is an IBM thinkpad, pentium 4, 2.00 gHz, 1.99gHz, 512 MB Ram, I think the video card is an ATI Mobility Radeon 7500. I don't know how to find the rest of the info, would you mind telling me where to look?
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Old 07-15-2008, 01:01 PM   #8
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don't bother i missed it was a laptop
check your air vents are clear of dust and your drives are running in dma mode and have not dropped back to pio mode
for this go into the device manager and double click on the ide listing and look in properties
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Old 07-15-2008, 01:18 PM   #9
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Looks like DMA mode is what is going on. I'm guessing pio mode is bad? In any case, it says Ultra DMA Mode 5 on one and 2 on the other.
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Old 07-15-2008, 01:35 PM   #10
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they are ok pio is the old speed when a drive drops back to pio it causes the syptoms you have that's why i said to check it
it seems more like a tempreture problem
set a restore point to be able to go back to
then see if this will give you your tempretures
http://www.diefer.de/i8kfan/index.html
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Old 07-15-2008, 01:50 PM   #11
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It does feel like a lot of heat is coming out of the vents, like more than most other computers I've used. How do I set a restore point? (I'm inept, I know).
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Old 07-15-2008, 10:23 PM   #12
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start button/programs/accessories/system tools/system restore
create a restore point

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