Go Back   Tech Support Forum > Hardware Support > Laptop Support

Asus UL30A - freezing/locking up periodically

This is a discussion on Asus UL30A - freezing/locking up periodically within the Laptop Support forums, part of the Tech Support Forum category. Hi all. Newbie here. I have an Asus UL30A laptop (over a year and a half old). Specs here: Asus


Reply
 
Thread Tools Search this Thread
Old 08-31-2011, 07:15 AM   #1
Registered Member
 
Join Date: Aug 2011
Posts: 6
OS: Windows 7



Hi all. Newbie here.

I have an Asus UL30A laptop (over a year and a half old).

Specs here: Asus UL30A X32 13.3" 3GB 320GB HDD Laptop Windows 7: Amazon.co.uk: Computers & Accessories

It has recently started to completely freeze/lock up completely periodically for round about 2-3 minutes a time. It seems to happen when I'm running media (either listening to music or watching videos (whether streaming online or direct from the hard drive)).

I've managed to put a video up of what frequently occurs.

ASUS UL30A freeze, freezing, crashing, soundloop, bug - Help or advice? - YouTube (approx 43 seconds in) (Warning, do put the volume down as it is a terrifying noise (not Lady GaGa herself!)!

I have no idea whatsoever what is causing it. Nothing appears in the event viewer or error logs. I did carry out a factory reset and the laptop seemed to be working well but the problem started happening again recently. I assume it is a problem with the sound card and/or graphics card. Any help or advice would be most welcome.

Thanks!

__________________
safzx is offline   Reply With Quote
Old 08-31-2011, 11:31 AM   #2
GZ
Team Manager
- Hardware
- Microsoft Support
 
GZ's Avatar
 
Join Date: Jan 2010
Location: New Jersey
Posts: 24,907
OS: Windows 8 Professional x64

My System

Send a message via AIM to GZ Send a message via Yahoo to GZ

Hello safzx and welcome to TSF,

Does your computer get warm while running videos?

First thing to do is to make sure the cooling system is clear of dust... Grab a can of compressed air duster (available at most office supply stores). Keeping the can upright, blow the air into the cooling vents located on the bottom and rear of the computer.

__________________
Please be advised. If your thread is answered and there is no reply within 30 days the thread will be closed. If you need continued assistance after that, please PM myself or another staff member to have the thread opened. Thank you.
GZ is offline   Reply With Quote
Old 09-02-2011, 03:27 PM   #3
Registered Member
 
Join Date: Aug 2011
Posts: 6
OS: Windows 7



Hi Gavinzach,

Thanks very much for your welcome.

It does get warm when running videos and/or music but I didn't think this was anything out of the blue. I've taken your advice and bought some compressed air duster and applied some to the cooling vents. I will give it a few days to seek if the problem re-occurs.

Aside from that and from what you (and/or anyone else) has seen on the You Tube video I've posted below (crash takes place approx 42 seconds in) do you think the source of the problem could be from anywhere else?

Thanks so much for your help again.

S
__________________
safzx is offline   Reply With Quote
Old 09-02-2011, 03:40 PM   #4
GZ
Team Manager
- Hardware
- Microsoft Support
 
GZ's Avatar
 
Join Date: Jan 2010
Location: New Jersey
Posts: 24,907
OS: Windows 8 Professional x64

My System

Send a message via AIM to GZ Send a message via Yahoo to GZ

I cannot watch the video from my current location. I won't have a chance to look at it until tomorrow afternoon at the earliest.
__________________
Please be advised. If your thread is answered and there is no reply within 30 days the thread will be closed. If you need continued assistance after that, please PM myself or another staff member to have the thread opened. Thank you.
GZ is offline   Reply With Quote
Old 09-05-2011, 01:41 PM   #5
Registered Member
 
Join Date: Aug 2011
Posts: 6
OS: Windows 7



Just bumping this back up to see if anyone had any further thoughts?
__________________
safzx is offline   Reply With Quote
Old 09-05-2011, 01:59 PM   #6
GZ
Team Manager
- Hardware
- Microsoft Support
 
GZ's Avatar
 
Join Date: Jan 2010
Location: New Jersey
Posts: 24,907
OS: Windows 8 Professional x64

My System

Send a message via AIM to GZ Send a message via Yahoo to GZ

I am sorry, I completely forgot to check back in on this thread while I was at home.

I am, once again, at work and cannot see the video.

Has the computer been running any cooler?
__________________
Please be advised. If your thread is answered and there is no reply within 30 days the thread will be closed. If you need continued assistance after that, please PM myself or another staff member to have the thread opened. Thank you.
GZ is offline   Reply With Quote
Old 09-05-2011, 02:25 PM   #7
Registered Member
 
Join Date: Aug 2011
Posts: 6
OS: Windows 7



Hi Gavinzach,

No worries at all. Sorry, when you say cooler, do you mean airduster? If so, yes, I have applied it and so far the incident hasn't recurred however these episodes are quite unpredictable.

Thanks for all your help,

S
__________________
safzx is offline   Reply With Quote
Old 09-05-2011, 02:34 PM   #8
GZ
Team Manager
- Hardware
- Microsoft Support
 
GZ's Avatar
 
Join Date: Jan 2010
Location: New Jersey
Posts: 24,907
OS: Windows 8 Professional x64

My System

Send a message via AIM to GZ Send a message via Yahoo to GZ

What I meant was, since you used the air duster, has the computer been running cooler?

I am glad that the incident has not presented itself again. I hava a feeling that if the problem was not caused by the heat directly that it was aggrevated by the heat.

If I do not post back that I watched the video in the next 24 hours, please send me a reminder PM or post back to this thread.
__________________
Please be advised. If your thread is answered and there is no reply within 30 days the thread will be closed. If you need continued assistance after that, please PM myself or another staff member to have the thread opened. Thank you.
GZ is offline   Reply With Quote
Old 09-05-2011, 05:52 PM   #9
Registered Member
 
Join Date: Sep 2011
Posts: 2
OS: win7sp1



I had the exact same problem for months till I noticed that the problem doesn't occur when I'm not connected through Wifi. Turns out it had something to do with the newer UL30A wifi drivers. I rolled back to an older version (ASUSTeK Computer Inc. -Support- Drivers and Download UL30A) - Version V13.0.0.107 - and everything went back to normal.

Hope that helps.

Fili
__________________
filination is offline   Reply With Quote
Old 09-05-2011, 07:27 PM   #10
GZ
Team Manager
- Hardware
- Microsoft Support
 
GZ's Avatar
 
Join Date: Jan 2010
Location: New Jersey
Posts: 24,907
OS: Windows 8 Professional x64

My System

Send a message via AIM to GZ Send a message via Yahoo to GZ

Quote:
Originally Posted by safzx View Post
do you think the source of the problem could be from anywhere else?

Thanks so much for your help again.

S
The problem could, definitely, have been caused by overheating. (or the computer just got a little excited! )

Keep us updated as to if you have the problem again.
__________________
Please be advised. If your thread is answered and there is no reply within 30 days the thread will be closed. If you need continued assistance after that, please PM myself or another staff member to have the thread opened. Thank you.
GZ is offline   Reply With Quote
Old 09-13-2011, 02:05 PM   #11
Registered Member
 
Join Date: Aug 2011
Posts: 6
OS: Windows 7



Hi Fili, Gavinzach,

I rolled back the driver and unfortunately no joy. The problem has re-appeared over the course of this week.

I've also applied the air duster regularly to no avail.

Any inspired ideas would be most welcome!

S
__________________
safzx is offline   Reply With Quote
Old 09-13-2011, 11:18 PM   #12
GZ
Team Manager
- Hardware
- Microsoft Support
 
GZ's Avatar
 
Join Date: Jan 2010
Location: New Jersey
Posts: 24,907
OS: Windows 8 Professional x64

My System

Send a message via AIM to GZ Send a message via Yahoo to GZ

Cleaning the vents regularly is good... but you don't need to do it regularly.

Download and run HW monitor... Let it run in the background for a bit then take a screen shot and post it in your reply.

CPUID - System & hardware benchmark, monitoring, reporting
__________________
Please be advised. If your thread is answered and there is no reply within 30 days the thread will be closed. If you need continued assistance after that, please PM myself or another staff member to have the thread opened. Thank you.
GZ is offline   Reply With Quote
Old 09-13-2011, 11:41 PM   #13
Registered Member
 
Join Date: Sep 2011
Posts: 2
OS: win7sp1



Quote:
Originally Posted by safzx View Post
Hi Fili, Gavinzach,

I rolled back the driver and unfortunately no joy. The problem has re-appeared over the course of this week.

I've also applied the air duster regularly to no avail.

Any inspired ideas would be most welcome!

S
Wait... if the problem disappeared for a short while and came back again this means it was working for a while. When you connect through LAN but not through Wifi, do you still have this problem?

My hunch is that although you rolled back the driver you have Windows Update installing updates automatically and that it reinstalled the new driver which brought back the trouble.
First - test to see what happens if you're not using Wifi but only using LAN. I think you'd be surprised this doesn't happen anymore.
If that's true ... I suggest disabling auto updates on Windows Updates, rolling back the Wifi driver to the previous one, and when needed - manually updating the drivers that are not related to ASUS drivers.

Hope that helps.
Fili
__________________
filination is offline   Reply With Quote
Old 09-23-2011, 07:31 PM   #14
Registered Member
 
Join Date: Sep 2011
Posts: 2
OS: win7



Tried turning off overclocking. Didn't help.I have a Atheros AR9285 Wireless card on my UL30A.

Trying this based on other comments:
1. Right click on your wireless network connection and click Open Network and Sharing Center.
2. Click Change Adapter Settings on left side.
3. Right click on wireless network connection and click properties.
4. Click Configure
5. Click driver tab
6. Click Uninstall
7. Make sure you check the box that says "remove driver files"
8. Reboot.
9. Upon reboot, your wireless card will reinstall. You may need to turn your wireless back on (FN + F2) and reconnect back to your network.
10. Go to start menu, type Update into the search bar and select Windows Update.
11. Click Change Settings.
12. If your computer is set to Automatically Install Updates, change it to "Download updates but let me choose whether to install them". *** if not,your computer will automatically update your driver from the 2009 driver that works to a newer driver that doesn't. The driver that works is dated 6/9/2009 and is version 2.0.0.74.

If you see an update to the wireless card driver (which I did right away), you can hide it by right clicking on it and selecting hide.

It's only been one day but it seems to work so far.
__________________
pikapp22 is offline   Reply With Quote
Old 09-24-2011, 03:27 AM   #15
Registered Member
 
Join Date: Aug 2011
Posts: 6
OS: Windows 7



Thank you very much for your suggestion pikapp22. I will give it a week or so before reporting back but fingers crossed it does the trick!

Thanks again.

S
__________________
safzx is offline   Reply With Quote
Old 09-24-2011, 11:50 PM   #16
Registered Member
 
Join Date: Sep 2011
Posts: 2
OS: win7



No worries. I've watched probably at least 20 youtube videos and no freezing so far. It used to happen in Chrome a lot more than in firefox and I've been watching them all in Chrome. Touch wood that this resolves it.
__________________
pikapp22 is offline   Reply With Quote
Old 01-06-2014, 04:36 PM   #17
Registered Member
 
Join Date: Jan 2014
Posts: 1
OS: win7



Hi

I just signed up after googleing this problem and getting the fix from here. I know it's 2014 and this thread began in 2011. hey some of us like to hold onto our old laptops and get good use out of them before getting rid of them!

Big thank you to the posters above. I was convinced the freezing must be related to overheating or the recent SSD drive I fitted. I would never have guessed that the WIFI driver was causing the whole computer to freeze.

I identified the culprit thanks to the thread, but obviously it's been quite a few years since the problem was identified and drivers have been update. Instead of rolling back. Installed an up to date wifi driver (released in Oct 2013) here: Drivers for Atheros AR9285 and Windows 7

It's so new it's not even registered with Asus, and this laptop is so old I think they have probably stopped supporting it.

p.s. So annoying but no2 in search for "ul30a freezing" is a site that is plaigarising this website.

__________________
totalwise is offline   Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Similar Threads
Thread Thread Starter Forum Replies Last Post
[SOLVED] Need help with Asus WL-520GU
Hi All, just replaced my old MyEssentials wireless G router (setup as access pt) for a new Asus WL-520GU because of added wireless print services. It came with dd-wrt v24 installed which was way beyond what I needed or wanted to learn. I restored to Asus' lastest firmware. It configures just fine...
curtislt1 Modems/Cable/DSL/Satellite 1 08-06-2011 04:01 PM
bsod (a clock interrupt was not ...)
Hi Recently im having preety random bsod with error: "a clock interrupt was not received on a secondary processor within the allocated time interval" I searched google and this forum, and tryed all things i could find. But problem still remains and im getting flustrated more and more : ( ...
darkedenlog BSOD, App Crashes And Hangs 25 07-21-2011 11:24 PM
Asus P8P67 PRO Motherboard.
I recently purchased a Asus P8P67 PRO motherboard. ASUSTeK Computer Inc. - Motherboards - ASUS P8P67 PRO and im planning to use it with my Intel i5 2500k Sandy Bridge CPU. But i have a few questions. I noticed on ebay that there's a "Asus P8P67-M PRO" What's the "M" mean?
futures Motherboards, Bios & CPU 8 06-05-2011 04:38 AM

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is on
Smilies are on
[IMG] code is on
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Post a Question


» Site Navigation
 > FAQ
  > 10.0.0.2


All times are GMT -7. The time now is 11:48 AM.


Copyright 2001 - 2014, Tech Support Forum

Windows 7 - Windows XP - Windows Vista - Trojan Removal - Spyware Removal - Virus Removal - Networking - Security - Top Web Hosts