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Alienware M17x Graphics problem

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Old 06-26-2011, 08:10 PM   #1
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Join Date: Jul 2008
Posts: 17
OS: Windows Vista home Premium, serivce pack 1

Hey guys, so im having trouble with the two graphics cards they dont seem to be want to read by the laptop, i can see the motherboards graphics card but thats in no way as good as the two cards would be, having just bought this computer i have no idea what the two cards are but i have a suspicion that the problem could be because the motherboard is Nvidia and the cards are ATI here are my speccy results i hope somebody can help me
Operating System
MS Windows 7 Ultimate 64-bit
Intel Core 2 Extreme QX9300 @ 2.53GHz 33 C
Penryn 45nm Technology
4.00 GB Dual-Channel DDR3 @ 533MHz (7-7-7-20)
Alienware (Socket 479) 36 C
Generic PnP Monitor (1920x1200@59Hz)
256MB GeForce 9400M G (Dell) 45 C
Hard Drives
Optical Drives
Optiarc DVD+-RW AD-7640S SCSI CdRom Device
IDT High Definition Audio CODEC
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Old 06-27-2011, 07:32 AM   #2
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Join Date: Jan 2010
Location: Texas
Posts: 352
OS: linux ubuntu and Win7 64bit

I have never worked on Alienware, however usually when a system board uses a video card to process video it doesn't have a on board video chip in addition to that. If the video card is bad you shouldn't be getting video at all; or just distorted video.

Best thing you can do is verify its not a software issue by restoring the laptop. If you don't want to get that drastic you can try uninstalling and reinstalling the video drivers. If there is a hardware issue, since it is new, and should be under warranty. I think you should send it in for repair.
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