acer ASPIRE 7738G Windows 7/ Sound issues

[Antonytycoon]

well i have gone though 2 of these new laptops since they came out yesterday, both have had the same problem, the sound starts making a loud buzz / vibration now and then, this appears to be some kind of design fault. and suggestions on how i can fix it without having to go in for a third laptop ??? thanks :)

[Steve5080]

I purchased one of these on Tuesday and have the same problem with the sound. I am relutant to take it back to the shop, just to get another with the same issue. How did you get on?

[Antonytycoon]

stil have my second laptop with the sound faults, i also find it freezing over and stopping every so often , getting very annoying taking it back later today and hope 3rd time is lucky ^^

[ahaydock]

I bought the same laptop last week and am having the same problem, is there no way to solve it?

[Antonytycoon]

nope afraid not, i took it back to the store yesterday and the sound was working then, so they wont take it back £800 down the drain :(

[scratchline]

Originally Posted by Antonytycoon

well i have gone though 2 of these new laptops since they came out yesterday, both have had the same problem, the sound starts making a loud buzz / vibration now and then, this appears to be some kind of design fault. and suggestions on how i can fix it without having to go in for a third laptop ??? thanks :)

Right guys, same problem here and on third Laptop, same problem

Try this go to acer downloads. acer aspire. 7738g model. audio realtech driver. Save it, run it and let it remove your old and change to the new

Let me know how you get on.

[night_pz]

Hello,
The newes drivers dont fix the problem :(

It is interesting, that in WinXP(I use dual boot) the problem does not exist! So it is not a hardware fault, its software obviously.

[FrogOnAMission]

Hello, I am having the same problem with my 7738G.
I have tried alot of different things, and so far the only thing i can conclude is that the sub wuffer is not working at all.
If anyone finds a fix please post it.

[Antonytycoon]

After playing around with the settings ive managed to get the sound to work without the damn annoying buzz I'm not sure how but juat fiddle around with the settings. It is possible. Yet the subwoofer indeed does not work at all.

[night_pz]

Yeah, you can volume down to zero "Internal Subwoofer" in the "Levels" menu, but that isnt really a solution
I have tried drivers from realtek directly, but they dont even see the subwoofer.
I really hope acer are working on this one! I will write them a letter. You all should do that so they see it's a common problem and fix it!

P.S. WOW there is a new audio driver in support! I'm downloading it right now! All my hopes are in it!

[night_pz]

I confirm! The new drivers

Audio_Realtek_v6.0.1.5972_W7x86x64

fix the subwoofer problem! I have been plaing music all day long on max volume, playing games, ect. and the bass is still perfect! Thanks ACER :)

[AndyPartridge]

I have also had this same fatal problem.

i am on my second 7738G now, and the bad thing is the laptop really suits me so i really need all problems to be fixed.

I just thought i'd let you know that i duel boot with windows 7 and linux now and when on linux there is no problem with sound.

this leads me to my only thought that windows 7 is at fault (with this type of laptop) its probly the fact windows 7 is new and when the laptop came out they haddn't really had time to get windows 7 working perfectly on the acer in question.

I use linux and my problems are solved but i do like windows 7 abit and still like useing it so the only thing i can think of to solve these problems is drivers, i no someone in the thread already sugested drivers but that is the only thing i can see that is going to solve the problem.

p.s and lol the main reason i posted and i nearly forgot to say, one thing no-one has said about on this thred and i don't no if its unknown or not but the sound faults happen when you are useing alot of RAM or CPU usage. thats why when you take it into the shop they sit it on its own and just play one music file and it plays fine. If you want your money back go in tell them that its a proplem occering with over use of ram or cpu and then get them to run a load of other programs while playing the music that way the sound fault will be at its loudest, and hu no's the techys might no how to fix it. If they do fix it come and post what they did on this thred.

hope this was of some help.

Andy Partridge



lol i just type all that and the one post above mine which i should have read says they have fixed it, i am yet to try it yet though but thanks guy hu fixed it :)



edit again: they guy hu above me fixed the problem, i can't get that driver for free acer downloads make you pay??

[ahaydock]

Easiest way i found to download it for free was:

http://www.acer.co.uk/acer/service.d...CRC=2980211862

Notebook --> Aspire --> 7738G --> 'Select Operating System'

and select one of three audio files.

[Antonytycoon]

Hmm, My subwoofer stil doesnt work with the latest divers and i havnt experianced any sound faults as of yet. Any sugestions to fix the subwoofer D: ?!?!

[night_pz]

Have you turned it up in volume menu?

[Antonytycoon]

Originally Posted by night_pz

Have you turned it up in volume menu?

I dont have it as an option in the Volume Menu :|

[night_pz]

So you dont have the right drivers! Unisntall all drivers and install the latest from acer.com for Win7 64bit :)

[Antonytycoon]

Originally Posted by night_pz

So you dont have the right drivers! Unisntall all drivers and install the latest from acer.com for Win7 64bit :)

That is what i do have though >.<

[night_pz]

Try reinstalling. With the acer drivers I have "Internal Subwoofer" volume level control!

[Antonytycoon]

*** its still not working lol, also, what is with the blue tooth options for the home premium 64 bit ?? is there no drivers at all for that feature ?