Hi, I have a HP Sleekbook 14 running Windows 8 that is getting a blue screen and always boots to the "automatic repair" cycle. The error code that comes up is 0xc0000185.
For reference:
The only thing I've really been able to do is run the system diagnostics, and everything passes but the hard drive. It passed the SMART check but failed all three DSTs (short, long, and another which I forget). I took it apart and disconnected and reconnected the hard drive in case it was loose, but the problem persists.
I'm just looking into this as a favor (being the go-to person for these sorts of things in my circles), but apparently the issue began when the running laptop was struck/palmed by an infant. I suspect it may have been right over the hard drive.
Because of
For reference:
Windows 8.x – Fix Error Code 0xc0000185 (BSOD) | Registry Recycler Blog
The only thing I've really been able to do is run the system diagnostics, and everything passes but the hard drive. It passed the SMART check but failed all three DSTs (short, long, and another which I forget). I took it apart and disconnected and reconnected the hard drive in case it was loose, but the problem persists.
I'm just looking into this as a favor (being the go-to person for these sorts of things in my circles), but apparently the issue began when the running laptop was struck/palmed by an infant. I suspect it may have been right over the hard drive.
Because of
- the nature of the source of the issue (physical strike) and the fact that it is a sleekbook and thus has less protection
- the fact that the drive failed the DSTs
- the error code