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[SOLVED] Task Manager won't open

This is a discussion on [SOLVED] Task Manager won't open within the Resolved HJT Threads forums, part of the Tech Support Forum category. I've recently got a new computer, and it came infested with a bunch of spyware/ adware/ trojans etc. IE wouldn't


 
 
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Old 04-09-2010, 09:33 PM   #1
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I've recently got a new computer, and it came infested with a bunch of spyware/ adware/ trojans etc. IE wouldn't even let me browse anymore cuz it was so paranoid I'd have my personal information stolen. I finally used a restore point and reverted back to a day earlier and removed them with malware bytes. But apparently I've got another virus left cuz I've heard that there's a virus or trojan that messes with Task Manager and won't let it open.



Just to say, I've tried every possible method to get it to open. ctrl + alt + del, ctrl + shift + esc, right clicking the task bar and clicking task manager, and running taskmgr 1 & 2 from run. Nothing works, and since this computer is kinda slow, I need it so I don't have to restart my computer every time Firefox locks up.



Also, I posted this in the windows xp forum because I wasn't sure where to put it, after I searched I realized it was a virus problem so I'm posting it here, so any mods feel free to delete the old one or anything.



Anyway, can someone help me? This is getting really frustrating.

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Old 04-15-2010, 02:33 PM   #2
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Hi,


Please do the following:

Please download DDS from either of these links

LINK 1
LINK 2

and save it to your desktop.
  • Disable any script blocking protection
  • Double click dds.pif to run the tool.
  • When done, two DDS.txt's will open.
  • Save both reports to your desktop.
---------------------------------------------------
Please include the contents of the following in your next reply:

DDS.txt
Attach.txt.


NEXT


Download GMER Rootkit Scanner from here to your desktop.
  • Double click the exe file. If asked to allow gmer.sys driver to load, please consent .
  • If it gives you a warning about rootkit activity and asks if you want to run scan...click on NO.



    Click the image to enlarge it


  • In the right panel, you will see several boxes that have been checked. Uncheck the following ...
    • IAT/EAT
    • Drives/Partition other than Systemdrive (typically C:\)
    • Show All (don't miss this one)
  • Then click the Scan button & wait for it to finish.
  • Once done click on the [Save..] button, and in the File name area, type in "Gmer.txt" or it will save as a .log file which cannot be uploaded to your post.
  • Save it where you can easily find it, such as your desktop, and post it in reply.

**Caution**
Rootkit scans often produce false positives. Do NOT take any action on any "<--- ROOKIT" entries

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Old 04-19-2010, 09:11 PM   #3
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Here's the reports from the dds thing:



Attach.txt



DDS.txt
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Old 04-19-2010, 09:12 PM   #4
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Here's gmer.txt



gmer.txt
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Old 04-20-2010, 01:06 AM   #5
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Hi

Please do the following


Download ComboFix from one of the following locations:
Link 1
Link 2

VERY IMPORTANT !!! Save ComboFix.exe to your Desktop

* IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here
  • Double click on ComboFix.exe & follow the prompts.
As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.


  • Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:


  • Click on Yes, to continue scanning for malware.
When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.
Notes:
1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.
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Old 04-21-2010, 01:47 AM   #6
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Ok, here's combofix.txt




Combofix.txt




That thing was weird, first my camera tried randomly attaching to it (I think it was sad I was using other programs and wanted to show me it was still good) then it randomly jacks my internet connection, then finally everything on my computer left, no desktop, nothing. I was considering restarting for awhile but then I figured I'd see what happened.



Also, thanks for all your help man, I could never do this. Especially reading through all the logs I'm posting, I'd get lost after 1 second.
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Old 04-21-2010, 12:18 PM   #7
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Hi,

Please do the following;
  • Open your Malwarebytes' Anti-Malware program and select the update tab, select update now
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.
Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer, please do so.


NEXT


Using Internet Explorer or Firefox, visit Kaspersky Online Scanner:
1. Click Accept, when prompted to download and install the program files and database of malware definitions.
2. To optimize scanning time and produce a more sensible report for review:
  • Close any open programs
  • Turn off the real time scanner of any existing antivirus program while performing the online scan
3. Click Run at the Security prompt. The program will then begin downloading and installing and will also update the database. Please be patient as this can take several minutes.
  • Once the update is complete, click on My Computer under the green Scan bar to the left to start the scan.
  • Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.
  • Do NOT be alarmed by what you see in the report. Many of the finds have likely been quarantined.
  • Click View scan report at the bottom.
  • Click the Save as Text button to save the file to your desktop so that you may post it in your next reply
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Old 04-23-2010, 05:51 AM   #8
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Ok, here's MBAM:



Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)




Something weird happened during this one. I started the scan and it kept saying "MBAM_Error_Checked (0,9) or something so I had to continuously keep hitting ok for it to scan as it did that for almost every single file. It was up to 43 things wrong but I got fed up after awhile and needed to get to bed so I restarted. This time the scan ran fine but there were no problems detected at all :/




Here's Kaspersky, also clean:




--------------------------------------------------------------------------------
KASPERSKY ONLINE SCANNER 7.0: scan report
Friday, April 23, 2010
Operating system: Microsoft Windows XP Professional Service Pack 3 (build 2600)
Kaspersky Online Scanner version: 7.0.26.13
Last database update: Friday, April 23, 2010 01:28:25
Records in database: 3969626
--------------------------------------------------------------------------------

Scan settings:
scan using the following database: extended
Scan archives: yes
Scan e-mail databases: yes

Scan area - My Computer:
A:\
C:\
D:\

Scan statistics:
Objects scanned: 42028
Threats found: 0
Infected objects found: 0
Suspicious objects found: 0
Scan duration: 01:34:56

No threats found. Scanned area is clean.

Selected area has been scanned.





What like, the hell?
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Old 04-23-2010, 05:22 PM   #9
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P2P - I see you have P2P software µTorrent & Limewire installed on your machine. We are not here to pass judgment on file-sharing as a concept. However, we will warn you that engaging in this activity and having this kind of software installed on your machine will always make you more susceptible to re-infections. It likely contributed to your current situation. This page will give you further information.
Please note: Even if you are using a "safe" P2P program, it is only the program that is safe. You will be sharing files from uncertified sources, and these are often infected. The bad guys use P2P filesharing as a major conduit to spread their wares.
Please see this topic for more information:
Perils of P2P File Sharing.
I would strongly recommend that you uninstall these now. You can do so via Control Panel >> Add or Remove Programs.


NEXT


Visit ADOBEand download the latest version of Acrobat Reader (version 9.3)
Having the latest updates ensures there are no security vulnerabilities in your system.


NEXT



Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version Java components and update.
  • Download the latest version of Java Runtime Environment (JRE) 20 and save it to your desktop.
  • Scroll down to where it says JDK 6 Update 20 (JDK or JRE)
  • Click the Download JRE button to the right
  • Select the Windows platform from the dropdown menu.
  • Read the License Agreement and then check the box that says: "I agree to the Java SE Runtime Environment 6u20 with JavaFX 1 License Agreement". Click on Continue.The page will refresh.
  • Click on the link to download Windows Offline Installation and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Control Panel, double-click on Add or Remove Programs and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE or Java(TM) 6) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u20-windows-i586-p.exe to install the newest version.
  • After the install is complete, go into the Control Panel (using Classic View) and double-click the Java Icon. (looks like a coffee cup)
    • On the General tab, under Temporary Internet Files, click the Settings button.
    • Next, click on the Delete Files button
    • There are two options in the window to clear the cache - Leave BOTH Checked
      • Applications and Applets
        Trace and Log Files
    • Click OK on Delete Temporary Files Window
      Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
    • Click OK to leave the Temporary Files Window
    • Click OK to leave the Java Control Panel.


NEXT


please post a fresh DDS log and advise how your computer is running now and if there are any outstanding issues.
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Old 04-24-2010, 01:36 AM   #10
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Hey man, I didn't do the last thing you suggested yet but I just checked to see if Task Manager would open and it did! I don't have to restart my computer every time a program locks up now! Thanks! :D
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Old 04-24-2010, 08:00 PM   #11
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good to hear...

if you can update adobe and java and post the fresh DDS log, then I can make certain you are clean, there are important housekeeping tasks to take care of as well. (removing tools)
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Old 04-26-2010, 07:22 AM   #12
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Ok, I don't know if you need both reports or not but here they are:




Attach.txt



DDS.txt
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Old 04-26-2010, 07:32 AM   #13
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Also, my computer's acting pretty much the way it used to before. Nothing majorly wrong with it. Everything's the same.
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Old 04-26-2010, 03:19 PM   #14
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just some housekeeping to do now,

please do the following:

P2P - I see you have P2P software Limewire installed on your machine. We are not here to pass judgment on file-sharing as a concept. However, we will warn you that engaging in this activity and having this kind of software installed on your machine will always make you more susceptible to re-infections. It likely contributed to your current situation. This page will give you further information.
Please note: Even if you are using a "safe" P2P program, it is only the program that is safe. You will be sharing files from uncertified sources, and these are often infected. The bad guys use P2P filesharing as a major conduit to spread their wares.
Please see this topic for more information:
Perils of P2P File Sharing.
I would strongly recommend that you uninstall this now. You can do so via Control Panel >> Add or Remove Programs.


NEXT

Visit ADOBEand download the latest version of Acrobat Reader (version 9.3)
Having the latest updates ensures there are no security vulnerabilities in your system.


NEXT

You can delete the DDS and GMER folders from your desktop.



NEXT


Follow these steps to uninstall Combofix
  • Make sure your security programs are totally disabled.
  • Click START then RUN
  • Now copy/paste Combofix /uninstall into the runbox and click OK. Note the space between the ..X and the /U, it needs to be there.





Should you wish to contribute to the ongoing development of ComboFix, donations are being accepted via PayPal.


If there are any logs/tools remaining > right click and delete them.


NEXT


Below I have included a number of recommendations for how to protect your computer against malware infections.
  • It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article
    Strong passwords: How to create and use them
    Then consider a password keeper, to keep all your passwords safe.

  • Keep Windows updated by regularly checking their website at :
    http://windowsupdate.microsoft.com/
    This will ensure your computer has always the latest security updates available installed on your computer.

  • Make Internet Explorer more secure
    • Click Start > Run
    • Type Inetcpl.cpl & click OK
    • Click on the Security tab
    • Click Reset all zones to default level
    • Make sure the Internet Zone is selected & Click Custom level
    • In the ActiveX section, set the first two options ("Download signed and unsigned ActiveX controls) to "Prompt", and ("Initialize and Script ActiveX controls not marked as safe") to "Disable".
    • Next Click OK, then Apply button and then OK to exit the Internet Properties page.

  • ATF Cleaner - Cleans temporary files from IE and Windows, empties the recycle bin and more. Great tool to help speed up your computer and knock out those nasties that like to reside in the temp folders.

  • WOT, Web of Trust, warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:
    • Green to go
    • Yellow for caution
    • Red to stop
    WOT has an addon available for both Firefox and IE

  • Keep a backup of your important files - Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.

  • ERUNT (Emergency Recovery Utility NT) allows you to keep a complete backup of your registry and restore it when needed. The standard registry backup options that come with Windows back up most of the registry but not all of it. ERUNT however creates a complete backup set, including the Security hive and user related sections. ERUNT is easy to use and since it creates a full backup, there are no options or choices other than to select the location of the backup files. The backup set includes a small executable that will launch the registry restore if needed.

  • In light of your recent issue, I'm sure you'd like to avoid any future infections. Please take a look at these well written articles:
    Think Prevention.
    PC Safety and Security--What Do I Need?.


**Be very wary with any security software that is advertised in popups or in other ways. They are not only usually of no use, but often have malware in them.


Thank you for your patience, and performing all of the procedures requested.

Please respond one last time so we can consider the thread resolved and close it, thank-you.
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Old 04-27-2010, 04:01 AM   #15
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Grin

Thanks man, I did most of what you said to do. The only thing I didn't do was remove my P2P stuff. I'm careful with what I download and scan everything, and people are nice about it, they'll post in the comments section if they got a virus out of a download, plus there's a thing people can click saying it's a virus so you see that like, 20 people say it's a virus. It's actually pretty safe if you know how to use it.



Anyway, thanks for all your help, I really appreciate it. I was so lost in this, this computer locks up sometimes and it was a real pain having to restart every time firefox froze. I'm not entirely sure how it got fixed, but hey, whatever, it works now! :D Thanks again. :)
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Old 04-27-2010, 04:24 AM   #16
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Also, I'd like to say that you inadvertently helped fix two other things as well. Before, Internet Explorer was running in no add on mode and the only way I could get add ons was running it through alternate means, and I couldn't post questions on yahoo answers (I tried and it said a virus might be interfering with it and wouldn't let me post anything). I didn't really care about IE since I don't use it, but Y!A is one of my favorite things to do. I love answering and asking questions a lot. Now, I can finally do that again :D
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Old 04-27-2010, 02:36 PM   #17
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you are welcome

stay safe

~CB

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