How do I get rid of MyStart

[junocat]

I tried to get rid of MyStart as it did away with my browser (Mozilla Firefox) and will not let me download any other browsers. It is controlled by Incredimail.com and when I tried to remove Indrimail it would not go away even after turning off my computer and restarting. I can not get to my bookmarks nor check my email as it has destroyed all my email accounts as well. I went to Dell but they said the only way to get rid of it was to clean out my computer and start over again and that would destroy all my documents and I have too many and not enough CD's to burn them on. What can I do and is MyStart spyware or a virus?

[blah789]

Does appear like malware
http://support.mozilla.com/tiki-view...arentId=106146
Sorry malware isn't quite my area of expertise. Perhaps a mod should move this thread to the security board.

You're using Firefox (I'm guessing version 3), so the first thing to try would be go to tools, options. Click on the main tab at the top, then at the bottom, click on manage add-ons. Under extensions or plugins, if you see anything related to either incredimail or mystart, disable or uninstall it. Then try seeing if you can do the things you couldn't do before.

This looks like pretty aggressive malware, so the above might not work (just something to try though, because it's quick). If it fails, try the next items: If you have vista run windows defender (make sure you have the latest definitions). If you have something else, try running spybot search & destroy (http://www.safer-networking.org/en/mirrors/index.html ) or ad-aware (http://www.download.com/Ad-Aware-200...dlPid=10844457 ). In all cases, also do a virus scan (make sure you have the latest definitions). If you don't have antivirus software and can't afford it, get clamwin antivirus http://www.clamwin.com/content/view/18/46/

[SamGoody]

OT, but as far as the last comment: you are better off with anti-vir, avast, or anda cloud in my experience, than with Clamwin.
It says here that "Do a search of your c drive. Make sure you checked search hidden files in the advance section. Search all files and folders for "mysearch" When search is complete, highlight everything and delete."

Will now reboot to see if that solved anything

[K-B]

bump
.

[tetonbob]

@SamGoody -

Not sure why this topic has been moved to Security, but if you require assistance with malware removal

Please follow our pre-posting process outlined here:

http://www.techsupportforum.com/f50/...lp-305963.html

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