Windows recovering from serious error

[john1986]

Hi,

My computer keeps restarting whenever i turn on a video file.
Have attached a printscreen of what the error is. Can anyone help?

[tecknomage]

1. Right-click My Computer
2. Select Manage
3. Expand [+] Event Viewer
4. Select Application
5. You should be able to find the Error you site, right-click and select Properties to open the error details dialog
6. Note that the [page-icon] will copy contents to the Clipboard where you can Paste into Notepad

Now refs for finding more info: System Error Codes, Windows Event Log Reference

[john1986]

The error was not reported in the application event log.

[peterdiva]

Update your video card drivers. Bugcheck EA is usually related to the video card.

[john1986]

tried updating my video driver already, but problem still persist.

The error was logged onto the system.

[thebigbadWOLF]

Originally Posted by john1986

tried updating my video driver already, but problem still persist.

The error was logged onto the system.

this is a codec issue, do you know what applicaiton it trys to load the video in??

thanks
Wolf~

[john1986]

It loads using MpcStar

[thebigbadWOLF]

Originally Posted by john1986

It loads using MpcStar

remove that appliccation, try loading it into windows media player

let me know

thanks
Wolf~

[peterdiva]

Do you have the ASUS enhanced video drivers installed? They're known to cause the latest error code you posted.

[john1986]

Originally Posted by thebigbadWOLF

remove that appliccation, try loading it into windows media player

let me know

thanks
Wolf~

the problem still persists.

Do you have the ASUS enhanced video drivers installed? They're known to cause the latest error code you posted.

i have attached a screenshot of my device manager. you mean this ASUS enhanced video driver?

[peterdiva]

Yeah, looks like it. You want to get rid of that. From memory, if you try and reinstall them you get the option to uninstall. After you've uninstall them you may need to reinstall the Nvidia drivers.

Here's a recent thread with the same crash. http://www.techsupportforum.com/f10/...lp-283056.html. Your bugcheck: 1000000a (00000016, 0000001c, 00000000, 805021de).

[john1986]

Originally Posted by peterdiva

Yeah, looks like it. You want to get rid of that. From memory, if you try and reinstall them you get the option to uninstall. After you've uninstall them you may need to reinstall the Nvidia drivers.

everything works now. thanks for all the help!!

peterdiva
thebigbadWOLF
tecknomage

Thanks

[thebigbadWOLF]

Originally Posted by peterdiva

Yeah, looks like it. You want to get rid of that. From memory, if you try and reinstall them you get the option to uninstall. After you've uninstall them you may need to reinstall the Nvidia drivers.

Here's a recent thread with the same crash. http://www.techsupportforum.com/f10/...lp-283056.html. Your bugcheck: 1000000a (00000016, 0000001c, 00000000, 805021de).

nice!

very good info, i was going to ask the video driver next you beat me to it!

thanks
Wolf~