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Windows Media Player 11 crashes

This is a discussion on Windows Media Player 11 crashes within the Windows XP Support forums, part of the Tech Support Forum category. Hi, I am having with Windows Media Player crashing when I open it. It doesn't matter if I am trying


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Old 05-19-2010, 07:03 PM   #1
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Hi,
I am having with Windows Media Player crashing when I open it. It doesn't matter if I am trying to listen to my library, rip or burn cds. I get an error stating "Windows Media Player has encountered a problem and needs to close. We are sorry for the inconvenience. "
I also get the same error when I try to use Overdrive Media Console (the program most libraries use to download audiobooks).
This started about a month ago and I have tried uninstalling/installing and updating.

The Error signature
AppName:wmplayer.exe AppVer.11.0.5721.5145 Modname: indiv02.key Modver.11.06000.6324 offset:0010f862

I am unable to copy/paste the Error Report Contents, so I did a couple of screen captures.

Anyone have any ideas or suggestions?
Thanks in advance

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Old 05-20-2010, 05:24 AM   #2
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Hi, and welcome back.

Is this the same system that you was having cleaned in this thread ?

http://www.techsupportforum.com/security-center/virus-trojan-spyware-help/hijackthis-log-help-inactive/98033-aurora-adware-mirar.html

If so, i'm a little concerned that you didn't have your system confirmed as clean.

Do you have all the latest Microsoft updates ?

Do you have any codec packs installed ?

Do you have access to a valid XP cd ?

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Old 05-20-2010, 06:20 PM   #3
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Hi Dave,
Thanks for the response.
This is not the same system as the one you linked.
I have all the latest Microsoft updates.
I downloaded codecs a couple of years ago to play avi files in media player, but nothing recent.
And alas, I have no clue what happen to the XP cd.
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Old 05-20-2010, 10:07 PM   #4
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Start, search, all files and folders and type codecs. Dlete or uninstall whatever you find and download and install this pack. (Good for XP too)

Click here >>>> Vista Codec Package

Tell me if this makes a difference.
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Old 05-21-2010, 01:32 AM   #5
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This problem occurs because certain flash memory devices have noncompliant descriptor layouts. When WMDM (Windows Media Device Manager) tries to read the manufacturer name from the memory device, a memory access violation occurs. Because WMDM runs as a part of Windows Media Player, the memory access violation causes Windows Media Player to crash.

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