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Old 05-19-2010, 06:03 PM   #1
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Windows Media Player 11 crashes

Hi,
I am having with Windows Media Player crashing when I open it. It doesn't matter if I am trying to listen to my library, rip or burn cds. I get an error stating "Windows Media Player has encountered a problem and needs to close. We are sorry for the inconvenience. "
I also get the same error when I try to use Overdrive Media Console (the program most libraries use to download audiobooks).
This started about a month ago and I have tried uninstalling/installing and updating.

The Error signature
AppName:wmplayer.exe AppVer.11.0.5721.5145 Modname: indiv02.key Modver.11.06000.6324 offset:0010f862

I am unable to copy/paste the Error Report Contents, so I did a couple of screen captures.

Anyone have any ideas or suggestions?
Thanks in advance

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Old 05-20-2010, 04:24 AM   #2
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Re: Windows Media Player 11 crashes

Hi, and welcome back.

Is this the same system that you was having cleaned in this thread ?

http://www.techsupportforum.com/security-center/virus-trojan-spyware-help/hijackthis-log-help-inactive/98033-aurora-adware-mirar.html

If so, i'm a little concerned that you didn't have your system confirmed as clean.

Do you have all the latest Microsoft updates ?

Do you have any codec packs installed ?

Do you have access to a valid XP cd ?

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Old 05-20-2010, 05:20 PM   #3
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Re: Windows Media Player 11 crashes

Hi Dave,
Thanks for the response.
This is not the same system as the one you linked.
I have all the latest Microsoft updates.
I downloaded codecs a couple of years ago to play avi files in media player, but nothing recent.
And alas, I have no clue what happen to the XP cd.
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Old 05-20-2010, 09:07 PM   #4
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Re: Windows Media Player 11 crashes

Start, search, all files and folders and type codecs. Dlete or uninstall whatever you find and download and install this pack. (Good for XP too)

Click here >>>> Vista Codec Package

Tell me if this makes a difference.
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Old 05-21-2010, 12:32 AM   #5
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Re: Windows Media Player 11 crashes

This problem occurs because certain flash memory devices have noncompliant descriptor layouts. When WMDM (Windows Media Device Manager) tries to read the manufacturer name from the memory device, a memory access violation occurs. Because WMDM runs as a part of Windows Media Player, the memory access violation causes Windows Media Player to crash.

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