Go Back   Tech Support Forum > Microsoft Support > Windows XP Support

Windows cannot connect to the Internet using HTTP, HTTPS, or FTP

This is a discussion on Windows cannot connect to the Internet using HTTP, HTTPS, or FTP within the Windows XP Support forums, part of the Tech Support Forum category. Hello, We recently had a virus/trojan on our computer. Kapernsky caught that an infection was occurring and I believe quarantined


Closed Thread
 
Thread Tools Search this Thread
Old 08-26-2009, 07:18 PM   #1
Registered Member
 
Join Date: Aug 2009
Posts: 9
OS: xp



Hello,

We recently had a virus/trojan on our computer. Kapernsky caught that an infection was occurring and I believe quarantined everything. Suddenly we were not able to access the internet and were getting this error...



Windows cannot connect to the Internet using HTTP, HTTPS, or FTP.
This is probably caused by firewall settings on this computer.

Check the firewall settings for the HTTP port (80), HTTPS port (443) and FTP port (21).




I just worked with someone in the security department and they are seeing my system free of viruses, but were unable to help in getting the settings restored on the computer so we can access the internet.

This are the results from a Windows diagnostic that I ran...hoping it might be useful.


Last diagnostic run time: 08/25/09 21:32:04 HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

info HTTPS: Successfully connected to www.microsoft.com.
info FTP (Passive): Successfully connected to ftp.microsoft.com.
warn HTTP: Error 12029 connecting to www.microsoft.com: A connection with the server could not be established
warn HTTP: Error 12029 connecting to www.hotmail.com: A connection with the server could not be established
error Could not make an HTTP connection.
info Redirecting user to support call



DNS Client Diagnostic
DNS - Not a home user scenario

info Using Web Proxy: yes
No DNS servers

DNS failure




Gateway Diagnostic
Gateway

info The following proxy configuration is being used by IE: Automatically Detect Settings:Disabled Automatic Configuration Script: Proxy Server:http=localhost:7171 Proxy Bypass list:*.local;<local>
info This computer has the following default gateway entry(ies): 192.168.1.1
info This computer has the following IP address(es): 192.168.1.101
info The default gateway is in the same subnet as this computer
info The default gateway entry is a valid unicast address
info The default gateway address was resolved via ARP in 1 try(ies)
info The default gateway was reached via ICMP Ping in 1 try(ies)
info Skipped gateway connectivity check because of IE proxy configuration



IP Layer Diagnostic
Corrupted IP routing table

info The default route is valid
info The loopback route is valid
info The local host route is valid
info The local subnet route is valid
Invalid ARP cache entries

action The ARP cache has been flushed



IP Configuration Diagnostic
Invalid IP address

info Valid IP address detected: 192.168.1.101



Wireless Diagnostic
Wireless - Service disabled

Wireless - User SSID

Wireless - First time setup

Wireless - Radio off

Wireless - Out of range

Wireless - Hardware issue

Wireless - Novice user

Wireless - Ad-hoc network

Wireless - Less preferred

Wireless - 802.1x enabled

Wireless - Configuration mismatch

Wireless - Low SNR




WinSock Diagnostic
WinSock status

info All base service provider entries are present in the Winsock catalog.
info The Winsock Service provider chains are valid.
info Provider entry MSAFD Tcpip [TCP/IP] passed the loopback communication test.
info Provider entry MSAFD Tcpip [UDP/IP] passed the loopback communication test.
info Provider entry RSVP UDP Service Provider passed the loopback communication test.
info Provider entry RSVP TCP Service Provider passed the loopback communication test.
info Provider entry MSAFD Tcpip [TCP/IP] passed the loopback communication test.
info Provider entry MSAFD Tcpip [UDP/IP] passed the loopback communication test.
info Provider entry RSVP UDP Service Provider passed the loopback communication test.
info Provider entry RSVP TCP Service Provider passed the loopback communication test.
info Connectivity is valid for all Winsock service providers.



Network Adapter Diagnostic
Network location detection

info Using home Internet connection
Network adapter identification

info Network connection: Name=Local Area Connection, Device=Intel(R) PRO/100 VE Network Connection, MediaType=LAN, SubMediaType=LAN
info Network connection: Name=1394 Connection, Device=1394 Net Adapter, MediaType=LAN, SubMediaType=1394
info Network connection: Name=Juno, Device=BCM V.92 56K Voicemodem, MediaType=PHONE, SubMediaType=NONE
info Network connection: Name=America Online, Device=BCM V.92 56K Voicemodem, MediaType=PHONE, SubMediaType=NONE
info Network connection: Name=sbc, Device=WAN Miniport (PPPOE), MediaType=PPPOE, SubMediaType=NONE
info Network connection: Name=DSL Connection, Device=WAN Miniport (PPPOE), MediaType=PPPOE, SubMediaType=NONE
info Ethernet connection selected
Network adapter status

info Network connection status: Connected



HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

info FTP (Passive): Successfully connected to ftp.microsoft.com.
warn HTTP: Error 12029 connecting to www.microsoft.com: A connection with the server could not be established
warn HTTPS: Error 12031 connecting to www.microsoft.com: The connection with the server was reset
warn HTTPS: Error 12037 connecting to www.passport.net: The date in the certificate is invalid or has expired
warn HTTP: Error 12029 connecting to www.hotmail.com: A connection with the server could not be established
error Could not make an HTTP connection.
error Could not make an HTTPS connection.

__________________
takamine0427 is offline  
Old 09-02-2009, 09:23 AM   #2
Registered Member
 
Join Date: Aug 2009
Posts: 9
OS: xp



anyone able to help?
__________________
takamine0427 is offline  
Closed Thread

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is on
Smilies are on
[IMG] code is on
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Post a Question


» Site Navigation
 > FAQ
  > 10.0.0.2


All times are GMT -7. The time now is 05:43 PM.


Copyright 2001 - 2014, Tech Support Forum

Windows 7 - Windows XP - Windows Vista - Trojan Removal - Spyware Removal - Virus Removal - Networking - Security - Top Web Hosts