One of my customers recieved an HP computer from some orginization for her son who is doing some type of home schooling.
I had to set it up in the sense of connecting everything and installing the printer drivers and webcam drivers. Well upon the first boot I recieved a boot error which read " Invalid Electronic Serial Number" which was at the left top and in the left bottom highlighted in blue stated F1:Boot. This erro was after the HP logo and right after the POST.
So upon pressing F1 it booted up fine. I alerted her to contact someone as to this error just wasnt normal and why should her kid have to press F1 to boot his pc everytime.
So while she was talking to someone I set up the printer and the kids webcam and proceeded to setup a wireless connection with her main pc and this pc. Before I got done setting up the wireless router/modem I was put on the phone with some technician from the orginization who stated he never heard of this error either. He proceeded in saying maybe the sata cable wasnt tightly connected or that I may have not connected something up right so we doublechecked everything on the outside but I refused to open the case as this was a brand new pc and didnt want to void any warranty. Basically with his advice I set the boot sequence to boot to the h.d.d first which didnt help and then set them to default which also didnt help. He then said they were sending her a new pc, problem solved. Well in my eyes the problem wasnt solved and to my curiosity I am bugged at this error and what it means.
So, without anyone bustin their butts trying to resolve this as the pc went back to the org., has anyone seen this error before?
This will bother me till I find out what the issue was, and if I never find out well I'll die wondering