I am the sole owner of this computer and have never set an administrator password up.
I bought and installed XP Home, then purchased the "Ultimate Steal Office 2007 for Students" which was a pain, but eventually worked fine, but with my OS showing as XP Professional instead. I did have Windows One Care trial version antivirus and the Admin PW problem began right after I deleted that trial version and attempted to install McAfee, which is free with my cable service.
Whenever I attempt to download anything, including Windows Updates, and McAfee, I get an error message saying I don't have sufficient privileges to download anything and to sign on as administrator to do so.
My name is shown as administrator in user groups. I've been browsing help forever and was about to try to reformat the hard drive when I was informed by my favorite geek friend that I could not even do that without having the administrator password it is looking for.
McAfee told me to call Microsoft for help, but they said the license for my Professional Version is valid, but that support is not available for it.
She said if I could get my purchased copy of XP Home re-installed OVER the Professional version she could then help me.
I'm not sure how to accomplish this properly and so I don't know where to go from here. I'm an online student.:4-dontkno
I bought and installed XP Home, then purchased the "Ultimate Steal Office 2007 for Students" which was a pain, but eventually worked fine, but with my OS showing as XP Professional instead. I did have Windows One Care trial version antivirus and the Admin PW problem began right after I deleted that trial version and attempted to install McAfee, which is free with my cable service.
Whenever I attempt to download anything, including Windows Updates, and McAfee, I get an error message saying I don't have sufficient privileges to download anything and to sign on as administrator to do so.
My name is shown as administrator in user groups. I've been browsing help forever and was about to try to reformat the hard drive when I was informed by my favorite geek friend that I could not even do that without having the administrator password it is looking for.
McAfee told me to call Microsoft for help, but they said the license for my Professional Version is valid, but that support is not available for it.
She said if I could get my purchased copy of XP Home re-installed OVER the Professional version she could then help me.
I'm not sure how to accomplish this properly and so I don't know where to go from here. I'm an online student.:4-dontkno