Try this: Go to 'Control Panel'. Dbl Click on 'Security Center' - 'Internet Options'. Select the 'Advanced' tab. Click 'Restore Advanced Settings'. Click 'OK'.

 

nothing happens when I click on internet options

 

Click 'Start', 'Run', type inetcpl.cpl and press return. Does it open then?

 

no didn't help.

Not sure if this is relevant but I'm also getting this message "this application has failed to start bc TAP132.dll was not found. reinstalling the application may fix this problem."

 

Well, guess it's best to start at the beginning. Need to know about your computer system: brand, model, Win XP or Pro, Service packs installed, amount of memory. Do you have your original XP CD or a manufacturers Restore disk?

 

gateway, model 7310, windows xp, not sure how to check for memory or service packs. I'm sure I can restore from original disk.

 

To check for memory and SPs, rgt click on the My Computer icon, choose 'Properties' and they'll be there on the first page.

Gateway's often came with 'restore' CD's. Do you have that, or do you have a WinXP disk?

In any case, insert the CD you have, click on 'Start' 'Run' and type in SFC /Scannow
If the scan finds that it needs something, it'll ask for your install disk. If it's the wrong disk, it'll tell you that. If you have restore disks (instead of the XP disk), and needed files are not accessible from that, then you'll need to wait for a tech with more Gateway experience then me to do a restore...if Gateway 'restore' has a way that doesn't blow away your files and folders, I don't recall.

 

Just got to ask who owns the computer, by chance a school or work one?

BG

 

personal/work