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[SOLVED] User Accounts blank window

This is a discussion on [SOLVED] User Accounts blank window within the Windows XP Support forums, part of the Tech Support Forum category. Hi guys, About two days ago i got a horrible virus. It kept on redirecting my browser to anti-virus softwares,


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Old 12-22-2007, 03:06 PM   #1
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Hi guys,

About two days ago i got a horrible virus. It kept on redirecting my browser to anti-virus softwares, or adware removal softwares. Now i got rid of this virus but the problem left is that it some how blocked my User Accounts. I can open a user accounts window but it stays blank and has three buttons on the top left corner which say, "Back," "Forward," and "Home." i just don't know what is going on.

Please Help i'm getting frustarated.

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Old 12-22-2007, 03:14 PM   #2
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Hi guys
if you have read my previous post about my user accounts, it was the same #(@*(@$ Virus which caused my system restore window to also go blank.

PLEASE help

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Old 12-22-2007, 03:48 PM   #3
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Hi and welcome to TSF.
I've merged your threads as it could cause complications with different solutions being given to what is basically the same problem. It's possible you have danmaged some system files during the clean up. First of all, are you absolutely sure you've got rid opf the virus? If so, the first thing to try is repairing these files using the System File Checker. Only do this if you have SP2 on your installation disc. Otherwise you will need to slipstream SP2 to the installation disc. Follow these steps (courtesy of Cahuffeur2)

Insert the Windows® XP CD in your drive. (Hold down the Shift Key to prevent it from starting.)

Go Start > Run ...in the box type in sfc /scannow …please take note of the space between the sfc and the /.

This is the System File Checker...it will scan all the Windows® core system files to ensure that they are in their respective correct places, and if not replace them from the CD.

During the scan you may be asked to Insert the CD, if this happens just go retry and let it do its thing.

One important point: While sfc is running, it is not advisable to do any other work, or have any browsers/programs running on the computer, until the scan is complete. (This process will generally take around 45-65 minutes to complete).

Once finished, remove the CD and reboot your machine...all should be "Normal" (hopefully).
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Old 12-26-2007, 01:42 PM   #4
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Hi, i tried that and it still did not fix it. Other things i can try?
******************************************

Never Mind, I figured it out and now it works fine. Thank you all anyway.

*****************************************

Solution if anyone is interested,

Login as Administrator or equivalent. Click Start, Run and type these commands one by one:

regsvr32 jscript.dll
regsvr32 vbscript.dll
regsvr32 /i mshtml.dll (For Internet Explorer 6 only)
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Old 12-26-2007, 05:22 PM   #5
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Glad you got it sorted out and thanks for letting us know.

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