Go Back   Tech Support Forum > Microsoft Support > Windows XP Support

[SOLVED] Mysterious mouse freezing

This is a discussion on [SOLVED] Mysterious mouse freezing within the Windows XP Support forums, part of the Tech Support Forum category. Hello all! Sorry for my first post on these forum being a cry for help, but I'm running out of


Closed Thread
 
Thread Tools Search this Thread
Old 12-20-2010, 11:26 AM   #1
Registered Member
 
Join Date: Dec 2010
Posts: 3
OS: Windows XP SP3


Roll Eyes

Hello all!
Sorry for my first post on these forum being a cry for help, but I'm running out of options, so here i am.

The mouse cursor on my computer keeps freezing, and i can't figure out why it's happening or how to fix it.
What's strange about it, is that most, if not all of the freezes occurs when moving the mouse from left to right in a long solid movement, if i move the mouse small instances at a time it is much less likely to freeze up, and if i move it right to left it doesn't seem to freeze up at all.
When the mouse freezes, every function on the mouse stops working(cursor movement, clicking) for about 5 seconds, then it goes back to normal again, if i had a mouse button pressed at the time of the freeze, the computer will act as if i am continuing to hold the button down.

The freezing first occurred with a mouse i bought alongside my computer about 4-5 years ago, a Logitech MX518 optical USB mouse.
When the freezing started i simply figured the mouse was broken, so i swapped it for an old PS/2 ball mouse i had lying around.
This solved the issue completely, however after a month or so, it started all over again.

Since then i have tried all kinds of ways to solve it...
I tried the mouse on another computer and it worked fine there, so I'm convinced this is a problem within my computer not the mouse itself.
I have tried uninstalling/installing different mouse drivers, and graphic card drivers.
I have scanned the computer for malware with both Nod32 and Avast!, none of which found the computer to be infected.
I have checked if any part of the computer is overheating and i can't find any, the mouse will freeze up in the same way no matter if i just started up the computer or if it's been running all day.
I have tried turning hardware acceleration both off and on and everything in between.
I have done a major cleanup, removing and uninstalling all software and items that i had no use for, freeing up loads of space.
Last thing i tried was a registry cleaner(CCleaner), i've heard they can quite easily damage your computer but i was beginning to get desperate.

Windows XP home edition SP3
Intel Core 2 duo 6400 @ 2.13GHz
2gb RAM, 2.13GHz
Nvidia Geforce GTX 460
Antec Basiq 500W PSU
I'm currently using latest available drivers for both my graphics card and mouse.


Sorry for the large wall of text, but i figured it's better to include too much info than not enough.
Any tips, suggestions, requests or questions are very welcome, thanks a lot for any help in advance.

__________________
Keykon is offline  
Old 12-20-2010, 12:04 PM   #2
Registered Member
 
fractalman93's Avatar
 
Join Date: Feb 2006
Location: Virginia
Posts: 361
OS: Win7 Pro 64 bit w/latest updates



Silly question: Have you tried different USB ports? Also, did the Logitech mouse come with software in addition to the drivers? If so, completely uninstall everything; drivers and software. Make sure that the Logitech folder no longer appears under c:\program files. Finally, open Explorer carefully navigate to c:\windows\inf. That folder is hidden. So, you'll have to set the folder options to show hidden folders. Delete all OEM##.inf and OEM##.pnf (where ## represents the numbers after OEM) files. Be careful. There are one or two files after the OEM stuff that you do not want to select and delete. Reboot the PC.

Make sure the mouse is connected before the PC boots. WinXP should recognize it and install a generic driver for it. That will get the mouse working. If you want some of the more advanced features aside from left and right clicking and the scroll wheel, you might want to install the Logitech software. Otherwise, just leave it as is. Let me know if this solves the issue.

__________________
fractalman93 is offline  
Old 12-20-2010, 12:11 PM   #3
TSF Team Emeritus
Microsoft Visiting Expert
 
patmark's Avatar
 
Join Date: Jul 2010
Location: Port Saint Lucie Florida
Posts: 1,172
OS: XP home



Hi Keykon, and welcome to TSF. Let me ask you a couple of questions to see if I can help you figure this out.

Which mouse are you using at the moment? is it a USB mouse or a PS2 one?

How many USB ports does your computer have and what devices are plugged into them at the moment?

I have a sneaking suspician that the trouble is with your USBs not the mouse itsself so lets start there.

Look in the device manager for me and tell me if there are any ! or ? by any of the USB stuff. Then check the settings in the control panel - mouse Icon and post back how they are set and if the mouse is showing under the hardware tab. That will get us started.

I will monitor this thread throughout the day. If you resolve this problem on your own or with the info I provided please let me know so I can move on to other issues. Also please mark this thread solved using the thread tools option located at the top of this thread and selecting solved from the drop down menu when your computer is working correctly and you are through with this thread so that others may benifit from it in the future.

Thank you
Patmark
__________________

Sometimes its the simplist solution that fixes the problem.

Keep it simple stupid.
patmark is offline  
Old 12-20-2010, 01:40 PM   #4
Registered Member
 
Join Date: Dec 2010
Posts: 3
OS: Windows XP SP3



Quote:
Originally Posted by fractalman93 View Post
Silly question: Have you tried different USB ports? Also, did the Logitech mouse come with software in addition to the drivers? If so, completely uninstall everything; drivers and software. Make sure that the Logitech folder no longer appears under c:\program files. Finally, open Explorer carefully navigate to c:\windows\inf. That folder is hidden. So, you'll have to set the folder options to show hidden folders. Delete all OEM##.inf and OEM##.pnf (where ## represents the numbers after OEM) files. Be careful. There are one or two files after the OEM stuff that you do not want to select and delete. Reboot the PC.

Make sure the mouse is connected before the PC boots. WinXP should recognize it and install a generic driver for it. That will get the mouse working. If you want some of the more advanced features aside from left and right clicking and the scroll wheel, you might want to install the Logitech software. Otherwise, just leave it as is. Let me know if this solves the issue.
Hi there.
I have tried all of the available USB ports on my computer, and it made no difference, i am also using a USB keyboard and that has been working this whole time without any problems, no matter which port i use.
The Logitech mouse did indeed come with a disc that included drivers and a piece of software for tweaking and utilizing the different features of the mouse called SetPoint, i have tried using the mouse both with and without the drivers and the SetPoint program, it made no difference though.
However when i uninstalled it, i simply executed the uninstall file. I will try the more thorough way that you described and see how it works out.


Quote:
Originally Posted by patmark View Post
Hi Keykon, and welcome to TSF. Let me ask you a couple of questions to see if I can help you figure this out.

Which mouse are you using at the moment? is it a USB mouse or a PS2 one?

How many USB ports does your computer have and what devices are plugged into them at the moment?

I have a sneaking suspician that the trouble is with your USBs not the mouse itsself so lets start there.

Look in the device manager for me and tell me if there are any ! or ? by any of the USB stuff. Then check the settings in the control panel - mouse Icon and post back how they are set and if the mouse is showing under the hardware tab. That will get us started.

I will monitor this thread throughout the day. If you resolve this problem on your own or with the info I provided please let me know so I can move on to other issues. Also please mark this thread solved using the thread tools option located at the top of this thread and selecting solved from the drop down menu when your computer is working correctly and you are through with this thread so that others may benifit from it in the future.

Thank you
Patmark
I am currently using the PS2 mouse.

My computer has 8 USB ports, 4 on the front, and 4 in the back, i only have a USB keyboard plugged in, which has been working without any problems this whole time.
Back when i used the USB mouse the only other USB device i had was the keyboard aswell.

I checked the device manager and there are no ! or ? signs near any of the USB stuff.

I'm not entirely sure what you meant by "Then check the settings in the control panel - mouse Icon and post back how they are set", do you mean cursor speed and all those things?
The mouse does show up under the hardware tab correctly.


I'm very thankful for both of your replies, and i will keep updating this thread if i try something out, if i get this to work again i will be sure to mark it as solved and give regards where it's due.
Again, big thanks for trying to help my sorry butt.
__________________
Keykon is offline  
Old 12-20-2010, 03:02 PM   #5
CCT
Helper
 
CCT's Avatar
 
Join Date: Mar 2009
Posts: 4,121
OS: abacus



In Control Panel, Power Options under Advanced - set the power button to turn off the comp when pressed.

Then in Control Panel, Mouse, under Driver, click uninstall and make it so.

Press the Power button to shut down.

Start again and see if it improves.
__________________
CCT is offline  
Old 12-20-2010, 04:29 PM   #6
Hardware Tech Team
 
Jim@HiTek's Avatar
 
Join Date: Nov 2004
Location: Pacific Northwest
Posts: 1,677
OS: Win7 Home Premium

My System


More silly questions:

Did you clean the PS2 mouse?

Are you using a mouse pad?

Could the USB Kybd have a intermittently stuck key? Can you try a PS2 kybd?

You could also do a Ctrl + Alt + Del, in the Task Manager window that opens, click 'Processes' tab, dbl click the 'Mem Usage' column title to order the mem usage most to least, then press Alt + PrtScn, open Paint and paste it there with a Ctrl + V, then post the bmp here.

Thinking it's possible that you might have a program that's gobbling resources but isn't a virus or malware.
__________________
Jim@HiTek is offline  
Old 12-20-2010, 04:55 PM   #7
Registered Member
 
fractalman93's Avatar
 
Join Date: Feb 2006
Location: Virginia
Posts: 361
OS: Win7 Pro 64 bit w/latest updates



Jim@HiTek - Good point about some sort of resource hog. I didn't think of that.
__________________
fractalman93 is offline  
Old 12-21-2010, 01:53 PM   #8
Registered Member
 
Join Date: Dec 2010
Posts: 3
OS: Windows XP SP3



Hi again.
A friend of mine just figured out what the problem was.

Not sure about the exact phrasing here, but basically the part of the mouse where the cord goes into the mouse is glitchy/broken.
As long as the cord was pointing straight away from the mouse or to the right( | or / ) the mouse would work as normal, however if the cord would point to the left from the mouse( like so: \ ), it wouldn't receive any power, and act as if i unplugged the mouse.
So, if i move the mouse far enough to the right, eventually the cord would get turned to the left enough for this glitch to come into effect and the mouse to stop working.

What's weird is that this happened on two different mice, and neither me or my friend can see anything that would cause this to happen, the mouse cord is not under any tension, pressure or snagged in any sharp turns, it's just hanging freely.
And by no means am i a rageaholic that toss my things around or anything like that.

One thing we noticed is that my computer and my desk is placed in such a way that the mouse cord is prone to point left more easily, but it seems noway near enough for the mouse to take damage from it.
I used a bit of tape on the mouse cord and mouse to keep it straight for now, and it's been working fine.


Big thanks to all of you for being so keen on helping me out, i hope you don't feel as if i wasted your time by having you looking for software issues when the problem was the actual mouse itself.
I do feel a bit stupid over this, but i did try both of my mouses rather extensively on two other computers without it even freezing up once.
__________________
Keykon is offline  
Old 12-21-2010, 02:04 PM   #9
Registered Member
 
fractalman93's Avatar
 
Join Date: Feb 2006
Location: Virginia
Posts: 361
OS: Win7 Pro 64 bit w/latest updates



Not at all. I'd never have guessed it was the mouse cable. I suppose it happens, but it's highly unusual. I know I've accidentally yanked my optical mouse several times over the 7 years that I've had it and, knock on wood, it's still working fine.

No, you definitely didn't waste our time. I know I learned something from the experience. I'll keep it in mind when troubleshooting future mouse issues.

__________________
fractalman93 is offline  
Closed Thread

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is on
Smilies are on
[IMG] code is on
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Post a Question


» Site Navigation
 > FAQ
  > 10.0.0.2


All times are GMT -7. The time now is 09:35 AM.


Copyright 2001 - 2014, Tech Support Forum

Windows 7 - Windows XP - Windows Vista - Trojan Removal - Spyware Removal - Virus Removal - Networking - Security - Top Web Hosts