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[SOLVED] Can't open My Computer/Documents/Control Panel -computer crashes

This is a discussion on [SOLVED] Can't open My Computer/Documents/Control Panel -computer crashes within the Windows XP Support forums, part of the Tech Support Forum category. Every time when I try to open My documents, or My computer, control panel, search, or any folder on my


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Old 05-25-2008, 07:04 AM   #1
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Every time when I try to open My documents, or My computer, control
panel, search, or any folder on my desktop, my computer crashes.
It
says, on a blue screen(!) something like this:

"A problem has been detected and windows has been shut down to prevent
damage to your computer.
If this is the first time you have seen this Stop error screen,
restart your computer. If this screen appears again, follow these
steps:
Check to be sure you have adequate disk space. If a driver is
identified in the Stop message, disable the driver or check with the
manufacturer for driver updates. Try changing video adapters.
Check with your hardware vendor for any BIOS updates. If you need to
use Safe Mode to remove or disable components, restart your computer,
press F8 to select Advanced Startup Options, and then select Safe
Mode.

Technical Information:

*** STOP: 0x0000007E ( 0xC0000005, 0x804EB951, 0xF62A1BB4, 0xF62A18B0)

Beginning dump of physical memory.
Physical memory dump complete.
Contact your system administrator or technical support group for
further assistance."
--------------------------

After I press restart and windows start up, a pop-up window comes up,
it says that my system has been recovered from a serious error.

BCCode : 1000007e BCP1 : C0000005 BCP2 : 804EB951 BCP3 :
F8965BB4
BCP4 : F89658B0 OSVer : 5_1_2600 SP : 2_0 Product :
256_1

And this in the report...
C:\DOCUME~1\Josip\LOCALS~1\Temp\WER66a3.dir00\Mini052208-04.dmp
C:\DOCUME~1\Josip\LOCALS~1\Temp\WER66a3.dir00\sysdata.xml
---------------------------
I've read somewhere online that I can check the error report this way:
right click on My computer> Manage> event viewer > system....
I did this and properties of error were:
Category :(102)
Event ID: 1003

.... and then, some numbers....
-----------------------------

Before this problems started - I've been trying to get a webcam to work, Logitech webcam...

and since I couldn't get my webcam to work properly
(all the time this cam was telling me that I use it with another application, no matter what), that's when/why I installed a program
called Splitcam, to get my webcam to work!
And I installed a new version of Nero for burning cd-s.

But I've uninstalled the webcam and Splitcam with TuneUp Utilities. as soon as I started to experience these
'serious error' pop-ups and blue screens....

I can't uninstall Nero, cause I can't access it on add/remove
programs...
And TuneUp don't shows it on the list of installed programs!
---------------------------------
I've scanned computer with AVG and Zone Alarm, I got nothing for
viruses.
I've been trying to scan it with Vundofix, but during the scan, my system crashes (with the same blue screen message like in the beginnig of this post)
-----------------------------------
I have Windows Xp professional,
and I have downloaded and installed service pack 3 (yesterday)
-------------------------
I have tried system restore... I restored to previous week, when
everything was fine... it didn't work....
------------------------------
http://www.esnips.com/doc/325c7330-0...blems-registry

This is what Uniblue- Registry booster found (but I only have trial version, so I can't correct all problems)
-----------
Do you think that the problem could be caused because I didn't uninstalled the Logitech webcam in Safe mode ? (I uninstalled it with TuneUp)
--------------------
I moved on to next suspicious program, Nero!

In add/remove panel, there's NO NERO. (name starts with A->Ahead
program)
http://i26.tinypic.com/b541ap.jpg

Also, there are NO BUTTONS for uninstalling!
-------------
http://i25.tinypic.com/28b9zif.jpg
all programs
---------------
http://i27.tinypic.com/250jngg.jpg
This is what I see in run>msconfig >startup list
--------------

Please, what can be causing this, and how can I stop it to crash every
time I try to open my folders?
I can open only some documents on desktop which aren't in a folder and
some programs on desktop. From start menu I can open ONLY microsoft
word and powerpoint, notepad, Mozilla ...


Thanx in advance!
Anamarija

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Old 05-25-2008, 08:19 AM   #2
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Hi Anamarija and welcome to TSF !

Does the problem also happen in safe mode ?

Unplug all your USB devices. Use a PS/2 mouse and keyboard for the time of the troubleshooting.

Go to start => run and type chkdsk c: /R. You'll be prompted to restart the computer. Tell us if it finds any errors on the hard drive. If you couldn't see the scan's results you'll find them in the event viewer under application in the latest winlogon entry (click on the title of the source column to sort them alphabetically).

Did the BSOD or the errors in the eventviewer mention any .exe, .dll or .sys file ?

We'll need the .dmp files that you'll find in c:\windows\minidump, problem is you may not be able to browse your drive to zip and attach them with your computer. Copy them to some floppy or usb drive using the command prompt : start => run => cmd. Type copy c:\windows\minidump\*.dmp x: x being the volume letter that corresponds to your usb or floppy drive. Then with another computer zip them and attach the .zip file to your next post using the manage attachments button.

Double click the errors in the event viewer, click on the third button on the right (this copies the information in the memory) and right-click => paste the complete error message here.

Go to start => run and type devmgmt.msc. See if there are any devices with a red cross, yellow exclamation point or whatever in front of their name. If you find anything related to your webcam then right-click => uninstall it.

Disconnect from the internet physically, since you're using ZoneAlarm the next step will disable your firewall, make sure the ethernet cable is unplugged or the router is turned off.

Go to start => run and type msconfig. Go to the services tab and tick the "hide all microsoft services" box. Untick the remaining services. Go to the startup tab and untick everything. Restart the computer and see if the problem still happens. Each time you make changes in msconfig and restart the computer you'll get a warning about being in selective mode, tick the box before clicking ok so that the changes remain. If the problem doesn't happen anymore then retick the services and startup items one at a time, restart the computer and see if you can identify the culprit. Don't reconnect to the internet until you've reactivated the firewall and antivirus.

Do you have the XP CD ? If so use that CD to create an XP SP3 CD, we may need it later.

If the above didn't help then if it's indeed a driver that's causing the problem these articles from MS will help you finding and disabling it :
How to troubleshoot a Stop 0x0000007E error in Windows XP
How to perform advanced clean-boot troubleshooting in Windows XP (the How to remove unsigned drivers part)

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Old 05-25-2008, 10:38 AM   #3
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Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 21.5.2008
Time: 13:59:35
User: N/A
Computer: PENTA-OF0PRIK0U
Description:
Hanging application Quickcam.exe, version 11.5.0.1169, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 51 75 69 63 6b 63 Quickc
0018: 61 6d 2e 65 78 65 20 31 am.exe 1
0020: 31 2e 35 2e 30 2e 31 31 1.5.0.11
0028: 36 39 20 69 6e 20 68 75 69 in hu
0030: 6e 67 61 70 70 20 30 2e ngapp 0.
0038: 30 2e 30 2e 30 20 61 74 0.0.0 at
0040: 20 6f 66 66 73 65 74 20 offset
0048: 30 30 30 30 30 30 30 30 00000000

------------------------------------
http://i30.tinypic.com/29c51tx.jpg
In Safe mode I can open everything.
Attached Files
File Type: zip dumps.zip (631.0 KB, 7 views)
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Old 05-25-2008, 11:07 AM   #4
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Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.
Cleaning up minor inconsistencies on the drive.
Cleaning up 294 unused index entries from index $SII of file 0x9.
Cleaning up 294 unused index entries from index $SDH of file 0x9.
Cleaning up 294 unused security descriptors.
CHKDSK is verifying Usn Journal...
Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
Free space verification is complete.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
Windows has made corrections to the file system.

40957684 KB total disk space.
24471324 KB in 83986 files.
49808 KB in 7225 indexes.
0 KB in bad sectors.
203836 KB in use by the system.
65536 KB occupied by the log file.
16232716 KB available on disk.

4096 bytes in each allocation unit.
10239421 total allocation units on disk.
4058179 allocation units available on disk.

Internal Info:
70 8e 01 00 57 64 01 00 00 fb 01 00 00 00 00 00 p...Wd..........
4b 37 01 00 02 00 00 00 4f 05 00 00 00 00 00 00 K7......O.......
02 be eb 03 00 00 00 00 da 42 cc d4 00 00 00 00 .........B......
84 b8 0d 06 00 00 00 00 18 3f 3a d9 03 00 00 00 .........?:.....
48 3e 35 fd 00 00 00 00 bc 5d 3f bf 05 00 00 00 H>5......]?.....
99 9e 36 00 00 00 00 00 a8 39 07 00 12 48 01 00 ..6......9...H..
00 00 00 00 00 70 9c d5 05 00 00 00 39 1c 00 00 .....p......9...

Windows has finished checking your disk.
Please wait while your computer restarts.
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Old 05-25-2008, 11:51 AM   #5
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Go to start => run and type msconfig. Go to the startup tab and see if there's a quickcam entry there. If so uncheck it and reboot the computer. When you're prompted to stay in selective mode tick the box and click ok.

Chdksk cleaned minor inconsistencies on the drive, that happens when the system crashes unexpectedly.
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Old 05-25-2008, 12:12 PM   #6
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O, I fixed this!!!
Yey!

I did this(from the 2nd windows link you posted):
1. Click Start, click Run, type sigverif in the Open box, and then click OK.
2. Click Advanced, click Look for other files that are not digitally signed, click Browse, locate the Windows\System32\Drivers folder, and then click OK two times.
3. Click Start.

---------
I checked which of these sys files r NOT SIGNED and erased some of it...

+ this
Go to start => run and type msconfig. Go to the startup tab and see if there's a quickcam entry there. If so uncheck it and reboot the computer. When you're prompted to stay in selective mode tick the box and click ok.

IT WORKED!

Thank you so much for your help!

(but now I don't know what the hell I'm gonna do
with my new Logitech web cam....)
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Old 05-25-2008, 12:20 PM   #7
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You're welcome, I'm glad I could help.

I wouldn't have deleted the unsigned drivers, simply moving them to another folder would have worked. You may need some of these drivers so I hope you didn't delete too many. Manufacturers have to pay Microsoft to get their drivers digitally signed, some of them know that their drivers will work and don't bother getting them signed.

You may try to reinstall the webcam and uninstall it using add/remove programs to delete the remnants in the registry, unchecking the entry in msconfig isn't a very clean solution.

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