Hi kxg0000 and welcome to TSF !
This is a Dell isn't it ?
Follow this troubleshooting guide :
and (re)install Microsoft .Net framework.
Which version of Dell Support do you have installed ? If it's the 2.x version I would uninstall it (follow this link
) and install the latest 3.0 one : http://support.dell.com/support/topi.../dellsupport30
Note that Dell Support isn't required at all. If you're comfortable with doing the software and drivers updates on your own then you can get rid of it.