Remote Desktop for Windows XP PRO

[Lane Stafford]

I have visited the ms website and read the book but obviously missed somethings along the way.

I connected to my DSL router/modem and updated the two "thread" items to allow RD to work. Checked my ms and comodo firewalls for access through them.

Still cannot get RD to work. I have spent "DAYS" working on this and running around in little circles with it. I have now restored my computers to an earlier happier time and would like to humbly ask for assistance from someone that "really" knows this application and understands where I may have gone wrong.

Other than not asking for help first. They (MS) make it sound so easy to do, I thought I could do it myself. NOT so however.

Lane Stafford

[spunk.funk]

Why do you want to use RD? If your computers are networked together and have Simple File Sharing turned on, you can share files between the 2 computers. Is that what you want to do? The only reason to use RD is to access another computer remotely that you don't have physical access to.
You can also use a remote program like Team Viewer or CrossLoop if you want.

[Lane Stafford]

I want to connect to my elderly (83) brother's computer in Mesa, AZ.

I could not connect from my wireless network desktop to my LAN home computer via the internet so I connected the laptop to the lan to see if I could do a simple ping there. Both systems are running xp pro. from system-c (home computer) I can ping the iprouter, network printer, system-c, and using the ip address 192.168.1.167 of the laptop I can ping it. But I cannot ping the laptop using its name "system-d."

From system-d (laptop) I can ping iprouter, network printer, system-d, but not system-c even with the ip address 192.168.1.97

Any ideas? Other than a "ball peen" adjustment?

[spunk.funk]

You can also use a remote program like Team Viewer or CrossLoop if you want.

Use the free programs in the quote. Your brother has to download the software too. then you email him a accept code. Once he types that in, you can access his computer, he can view the computer as well as you, unlike RD which would disable access to him while you have control.

[WinOutreach5]

Lane,

The free programs mentioned do work for remote assistance. However, you might also be interested in Microsoft’s Windows Intune Cloud service which is designed to offer the unique opportunity for computers and users to operate at peak performance, from virtually anywhere.

I realize this is slightly different from the kind of product you were originally looking for, however it does bear some resemblance. For example, if you are someone who intends to manage end users (I.E. assist your brother) by logging in remotely to their machine you can do so from nearly anywhere bypassing the need for a VPN connection or domain access.

In addition to remote assistance through easy access as mentioned above, as the administrator you can remotely push updates to both local and remote users, secure PCs through the bundled endpoint protection, manage software distribution, and find yourself eligible for Windows upgrade rights. Mobile device management will even be included in the next release of Windows Intune.

If you want to try it out and see if it will work for your needs, a 30 day free trial is available here.

More detailed information about Windows Intune and its features it offers, including remote assistance, can be found here.

Jessica
Windows Outreach Team – IT Pro
The Springboard Series for Intune on TechNet