G'Day yumiko, Welcome to TSF!
Please try this workaround (you will need your Windows® XP SP2 CD).
(In the event that you do not have a Windows® XP CD with SP2, you will need to 'borrow' one from a friend or colleague, as the manufacturer's "Recovery Discs" will not work in this instance.)
Insert the Windows® XP CD in your drive. (Hold down the Shift Key
to prevent it from starting.)
Go Start > Run
...in the box type in sfc /scannow
…please take note of the space between the sfc
and the /
This is the System File Checker...it will scan all the Windows® core system files to ensure that they are in their respective correct places, and if not replace them from the CD.
During the scan you may be asked to Insert the CD
, if this happens just go retry
and let it do its thing.
One important point:
is running, it is not advisable
to do any other work, or have any browsers/programs running on the computer, until the scan is complete. (This process will generally take around 45-65 minutes to complete).
Once finished, remove the CD and reboot your machine...all will be normal again (hopefully).
Please post back with the results, or if there are any further queries/concerns.