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My computer badly locks up when I'm browsing on the internet.

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Old 03-19-2007, 01:33 PM   #1
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Ok, this is a big problem that we've been trying to fix for a while now. I just got a brand new computer. The sound blew out so we had to get it repaired. They gave me a new one, and I bought a video card for it. They installed it and a new power unit (fan) to help run the video card. All of the sudden, when I'm browsing on the internet.. My computer will freeze badly, I am forced to shut it down. The mouse can't move, if theres a song on it will pause and play that note, ctr + alt + del doesnt work. But this is only when I'm browsing. I play counter strike and counter strike source alot, and they've never froze on me. Also, I'm pretty sure when I'm signed into msn (without an internet window open) it doesn't freeze on it's own.

We took my computer back to future shop (where I bought it) to be repaired again. The guy ran some tests (stress test for 12 hours straight) but the computer didn't freeze. This problem did not occur earlier on when I didn't have my video card.

I need some smart suggestions to fixing it, as I can't take it back to get a new one (too late), and I'm fed up with the future shop tech support (we called the phone line several times also).

Here are some thing I think may be causing the problem. I need your guys' input.

- Internet provider? We don't have the greatest internet coming into the house, and we're getting less than what we're paying for. Could my house' internet cause my comp to freeze?

- Firefox/Internet explorer, has anyone had similar problems with these browsers (I have them both installed)

-Internet browser and msn mix?

- Too many tasks at once? I don't think this would be the cause. The most I usually have at the same time would be Itunes + Firefox + msn.

- Programs, could someone post a list of problematic programs that I might have.

- The video card?

I don't know much about computers, so If you could explain things with detail and give me many easy steps that'd be cool.

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Old 03-19-2007, 01:46 PM   #2
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I don't know what your tech shop had you run in order to stress test it. But one of the most popular apps out there is freeware and will get right to the problem if one exists with your CPU or memory or even heat.

http://mersenne.org/freesoft.htm
Download PRIME95

There are a couple others people will suggest. But one you install this, you want to run "Torture Test" and use the default blend setting.

Now as far as locking up during browsing. I've only had one experience with this. To my knowledge, it was cleared up with a driver update for the NIC (Network Card)

There are also tweaks that some shops do to try to squeeze more juice out of the system but have drawbacks sometimes. If I think of internet, I think of the Internet explorer maximum connections tweak. That tweak takes the maximum simultaneous connections from your browser to 10. I'm not sure what the Firefox default is, but I have a plug in that brings it to 48.

I actually would start with updating the NIC driver. It's the easiest thing to do and causes the least risk. I think it's always nice to have the latest drivers running my machine. But especially if weird things start occurring.

I don't see your system specs so I can't send you a link for your nic. If you are willing to try the above two suggestion, let us know if you get an error from Prime95 and/or if you'd like to try updating your nic driver.

-Scott

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Old 03-19-2007, 01:56 PM   #3
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Sure I'll try the nic update. But I can't remember where to get all my specs from, haha. I did it a while ago on another forum. How do you?
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Old 03-19-2007, 02:08 PM   #4
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Try Everest Home Edition - that will tell you (and us) all we need to know.
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Old 03-19-2007, 03:00 PM   #5
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Before I download this, what's wrong with the one he suggested?
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Old 03-19-2007, 03:02 PM   #6
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Nothing - just giving you an alternative, that's all....
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Old 03-19-2007, 06:53 PM   #7
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Quote:
Originally Posted by Taylor Lucas View Post
Sure I'll try the nic update. But I can't remember where to get all my specs from, haha. I did it a while ago on another forum. How do you?
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Old 03-19-2007, 09:23 PM   #8
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If you tried to post a reply, it didn't come through. I think the program the other Gentleman suggested was more of a system inventory program. It can make things easier on the user if they aren't familiar with the navigation process of windows device manager.

I simply say, Start, Control Panel, Network Connections, Right Click on your active NIC. This will not be one that is labeled 1394, you can ignore that. It will probably say Local Connection 1, etc. Once you right click that puppy, you should have a full readout of what nic you are running. Don't mess with the settings below, the information about what driver is running your card is on the top.

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Old 03-20-2007, 12:48 PM   #9
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Is this it?

Local Area Connection 3

Connected

Intel(R) 82566 Gigabit Network Connection
IP Adress: 192.168.0.103
Subnet Mask: 255.255.255.0
Assigned by DHCP
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Old 03-20-2007, 10:40 PM   #10
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That's it. Here is the link to Intel's website where they provide the latest software and drivers for this Network Card that falls into the Intel® PROSet for Windows category. I verified your model number is supported with this release.

http://downloadcenter.intel.com/scri...Name=&lang=eng

They did note:
This software may also apply to 8255x, 8256x, 8254x, and 8257x Intel® Ethernet controllers. Support for those products is provided by the system or board manufacturer.

But generally your computer OEM will have out of date drivers posted. In rare cases they might provide a unique feature in theirs but since this is a NIC, I doubt it.

Let's see if this upgrade has any positive affect on your stability. Good Luck.

-Scott

Quote:
Originally Posted by Taylor Lucas View Post
Is this it?

Local Area Connection 3

Connected

Intel(R) 82566 Gigabit Network Connection
IP Adress: 192.168.0.103
Subnet Mask: 255.255.255.0
Assigned by DHCP

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