hello & welcome to TSF ,
just for starters I would like you to do this
now what i need to do is go to your (device manager)
now once there you will want to select from the toolbar of the window(veiw) then a drop down menu / from it you will select (show all hidden devices)
now if you see any (red or yellow) quotation marks , make a note of what they
now go to the (event veiwer) this is thru the (administrator tools) in the control panel
here you will find 3 to 4 subcatagories
you will want to check each of them for this is where windows keeps track of all errors
now you will want to make notes of the errors that have been recorded ( you do not have to make notes of double entries just of the dates of their happenings & how many there is)
you will get more information on the errors if you (right) click them / then select properties
also
do you have a Windows Xp cd, not the restore cd's that come with some systems, the cd will have the Windows logo & 3D hollowgram/image on it
if you do not maybe you can barrow one from a friend/family member/co-worker as long as it is the same version that is on your system
if you have (Windows XP Home Ed. sp2 ) then the cd will have to be that / if you have a cd with (Windows XP Home Ed. )you will have to slipstream (SP2 ) onto a disk that you create
this also applies to (Windows XP Professsional )
http://www.helpwithwindows.com/WindowsXP/winxp-sp2-bootcd.html
now if you do have the Windows XP cd with sp2 please follow these steps
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performing a (sfc) system file checker
It is a scan that checks the core files & dlls of the (os) operating system and replaces them if they are corrupt or missing with the correct original version
start
#1 then select (run) , then press enter
a window will open
#2 type in ( cmd ) then press enter
another window will open
#3 type in ( sfc )then press enter
another window will open
#4 type in (sfc /purgecache) then enter / your pc will work like crazy / this helps in rebuiding the cache file (notice the space between (sfc & /)
#5 type in (sfc /scannow ) then press enter ( notice the space between the (sfc & / )
now a scan will start , have your (Windows XP software disk ready ) your pc may ask for this disc when it starts or during the scan( so you must sit with the pc while this scan functions ) , if it does then incert the cd into one of your cd/rom/player's , your pc will then reconnize it and continue , you will then have to minimize the splash screen for the cd to see the scan , when the scan is finished you will need to close the cd and all open windows , then remove the cd
you will then need to do a ( Disk Cleanup ) , then empty the caches & temp files thru the (Internet Options) , then do a defrag
restart your pc
then do a defrag again after the reboot
then get back to us
Mike