Tech Support Forum banner
Status
Not open for further replies.

Home Page Became Reset To Default Value

2K views 6 replies 3 participants last post by  carlie 
#1 ·
Hi All,
First time neophyte computer user. After a fight with malware & tojan invasion my windows internet explorer XP home page was reset to its default value. How can I get rid of the default version? Thanks in advance for your help.
Pam
 
#2 ·
hello & welcome to TSF ,

just for starters I would like you to do this

now what i need to do is go to your (device manager)

now once there you will want to select from the toolbar of the window(veiw) then a drop down menu / from it you will select (show all hidden devices)

now if you see any (red or yellow) quotation marks , make a note of what they

now go to the (event veiwer) this is thru the (administrator tools) in the control panel
here you will find 3 to 4 subcatagories

you will want to check each of them for this is where windows keeps track of all errors
now you will want to make notes of the errors that have been recorded ( you do not have to make notes of double entries just of the dates of their happenings & how many there is)
you will get more information on the errors if you (right) click them / then select properties


also


do you have a Windows Xp cd, not the restore cd's that come with some systems, the cd will have the Windows logo & 3D hollowgram/image on it

if you do not maybe you can barrow one from a friend/family member/co-worker as long as it is the same version that is on your system

if you have (Windows XP Home Ed. sp2 ) then the cd will have to be that / if you have a cd with (Windows XP Home Ed. )you will have to slipstream (SP2 ) onto a disk that you create

this also applies to (Windows XP Professsional )

http://www.helpwithwindows.com/WindowsXP/winxp-sp2-bootcd.html

now if you do have the Windows XP cd with sp2 please follow these steps

--------------------------------------------

performing a (sfc) system file checker

It is a scan that checks the core files & dlls of the (os) operating system and replaces them if they are corrupt or missing with the correct original version

start

#1 then select (run) , then press enter
a window will open
#2 type in ( cmd ) then press enter
another window will open
#3 type in ( sfc )then press enter
another window will open
#4 type in (sfc /purgecache) then enter / your pc will work like crazy / this helps in rebuiding the cache file (notice the space between (sfc & /)
#5 type in (sfc /scannow ) then press enter ( notice the space between the (sfc & / )

now a scan will start , have your (Windows XP software disk ready ) your pc may ask for this disc when it starts or during the scan( so you must sit with the pc while this scan functions ) , if it does then incert the cd into one of your cd/rom/player's , your pc will then reconnize it and continue , you will then have to minimize the splash screen for the cd to see the scan , when the scan is finished you will need to close the cd and all open windows , then remove the cd

you will then need to do a ( Disk Cleanup ) , then empty the caches & temp files thru the (Internet Options) , then do a defrag

restart your pc

then do a defrag again after the reboot

then get back to us


Mike
 
#4 ·
Hi Mike,
Thanks so much for your step-by-step process for solving this problem. My son has my copy of Xp Home Ed. CD. He's bringing it over and I know we'll be able to follow your steps, one at a time. I've been going crazy with this default home page, but now I think the end might be in site.
Thanks,
Pam
 
#5 ·
hello Pam ,

these are just steps

if this does not solve your issue then there are other things that we must do

normally after a battle with infections this must be done to make sure that the core file system & dll's are intack


here is the other things that you will need to know

a (sfc) is a windows scanner that is directed at the core system files & dll's

it scans only these files & dll's to see if they have been corrupted or replaced by (maleware/spyware/trojans/ viruses/ ect..that are designed to mask themselves as part of the operating system and cause havic or send information/data to it maker /originator

now i do know that during this process that these 2 patches/hotfix's will be knocked out

KB902400 & KB914440

to wich can be easily reinstalled by downloading them from the download center at microsoft / since microsoft is always creating patches & fix's for the software to solve issues they placemant & page that they are on will change / when downloading them you can save them for fucture use and reinstalling / just make a file and put them into it / one will ask to have the system rebooted ( yes ) the other simply is installed

i use (Belarc Advisor)to wich will show you all your installed patchs & fix's and if they are intack & will give you a direct link to microsft to either give you info on the patch/fix or a link to reinstall the patch/fix

you can download it here

http://www.majorgeeks.com/Belarc_Advisor_d1385.html

now with the removal of infections i find it to be best to do a (sfc) for from the process of removal some files/ dlls can be damage and need to be replaced

now also when you remove infections it can also cause added programs to act weirdly or to stop fuctioning all together to wich they may need to be repaired or reinstalled

hope this helps

Mike
 
#6 ·
Mike,
Thanks for your additional comments. I did lose 2 important files. One is an AOL database file ( snmaster.idx), and the other is a Windows application file (rtl100.bpl ). This last one came onscreen after I restarted my computer in a message that said, "pctsTray.exe ~ "application failed to start because (rtl100.bpl) was not found ~ unable to locate component; reinstall." I appreciate all your detailed help. Thanks, again.
Pam
 
Status
Not open for further replies.
You have insufficient privileges to reply here.
Top