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Explorer Freezes When Accessing Certain Folder

5K views 20 replies 3 participants last post by  nickster_uk 
#1 ·
I have two harddrives. One is system drive, the other drive has three folders. Audio, Downloads, and Videos. If I open up My Computer I can access Audio and Videos just fine. But if I try to access the Downloads folder, or even click it once Explorer freezes and my computer reloads the start bar and everything. I assume this is reloading the explorer process.

I tried to access the folder in Safe Mode, and it did the same thing as above. I just tried to perform a Chkdsk f: /f /r and it froze on stage 2 of 5 (verifying indexes). :upset:
 
#4 ·
Hi Entensity,

sounds like you have a corrupted avi file in that folder. Please try:

- Click Start -> Run -> type:
regsvr32 /u shmedia.dll
- Click OK
- This will disable the explorer avi preview. Sometimes the header information in avi files is incomplete, missing or damaged and as a result Explorer crashes when trying to read it. Disabling the preview should fix the problem and allow you to edit or delete the offending avi file.

To re-enable the preview, just run the following command:

regsvr32 shmedia.dll

Hope that helps :smile:
 
#10 ·
I think this seems to be an important event warning that I get in the System section of event viewer after trying to access the F:\Downloads folder via explorer...

Code:
Event Type:	Warning
Event Source:	Disk
Event Category:	None
Event ID:	51
Date:		4/19/2008
Time:		6:09:28 PM
User:		N/A
Computer:	LAPPY
Description:
An error was detected on device \Device\Harddisk1\D during a paging operation.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 03 03 68 00 01 00 b6 00   ..h...¶.
0008: 00 00 00 00 33 00 04 80   ....3..€
0010: 2d 01 00 00 00 00 00 00   -.......
0018: 00 00 00 00 00 00 00 00   ........
0020: 00 00 00 00 00 00 00 00   ........
0028: eb dc 00 00 00 00 00 00   ëÜ......
0030: ff ff ff ff 03 00 00 00   ÿÿÿÿ....
0038: 40 00 00 04 00 00 00 00   @.......
0040: 19 20 0a 12 4c 02 20 40   . ..L. @
0048: 00 10 00 00 0a 00 00 00   ........
0050: 00 00 00 00 a0 70 f7 89   .... p÷‰
0058: 00 00 00 00 40 59 f7 89   ....@Y÷‰
0060: 00 00 00 00 a7 95 77 09   ....§•w.
0068: 28 00 09 77 95 a7 00 00   (..w•§..
0070: 08 00 00 00 00 00 00 00   ........
0078: 00 00 00 00 00 00 00 00   ........
0080: 00 00 00 00 00 00 00 00   ........
0088: 00 00 00 00 00 00 00 00   ........
 
#11 ·
Hmmm this kind of error tends to suggest their are physical problems on the drive. Possibly damaged sectors. Chkdsk /f /r would be handy but I know you have already tried that....however please be aware that chkdsk with those switches can take a long time to complete...sometimes a couple of hours.

Another thing to consider would be a loose wire on the power connector to the drive. Could be an idea to power off and take the usual measures to protect yourself and your hardware (remove power cable and wear grounded electrostatic wristband) then ensure that the power connector and data cable are secure...remove and reinsert if need be and also check that each of the wires going into the power molex is secure too. Some machines do have a couple of spare molex connectors so if you have a spare on inside your case, try it.
 
#16 · (Edited)
Oh and another tidbit of information that help...

I have a temper when I play World of Warcraft, and I got mad and hit my laptop on the palm rest right above where the harddrive sits. So maybe it's entirely possible that I messed up bigtime, and rattled something that hit the head of the hard disk, scratching it, and physically harming the drive. I didn't hit it TOO hard, but I guess I did hit it pretty hard. I don't know the degree of force it can withstand. /sadface
 
#20 ·
I'm just going to assume the drive was physically damaged. I took it out and it fixed another issue I was having with my computer's Add/Remove programs list. All I had on the drive was mp3s, videos, and downloads. All the mp3s were on my iPod also, so I really won't be losing much. Contacting Toshiba today to see if they will replace it.

Thanks for everyones help.
 
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