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exception processing message c0000013 Parameters 75b1bf7c 4 75b1bf7c 75b1bf7c

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Old 01-12-2011, 08:38 AM   #1
pub
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OS: win xp sp3



PS. I had these logs made without running MEDIA CENTER or MESSENGER and without the pested little window showing up at the same moment. It does show randomly, in fact. I wonder if this means the Analysts can NOT see anything. Should I do all the logging again with the bug window on screen?

Hi! Please be kind to help me through this alien pest:
exception processing message c0000013 Parameters 75b1bf7c 4 75b1bf7c 75b1bf7c error keeps popping up. A few days ago I had to restore my HP Pavilion Media Center Edition to its original 2004 status (using the F10 drastic method).

The PC crashed after I downloaded (and paid $19.99 for) something called Driver Whiz (I had a problem with extended screen mode in Media Center and so I tried to check for new drivers, had a couple installed and then...).

Anyway..it broke down and so I got back to 2004, then had to reinstall SP3 etc. AFTER THAT problems kept showing up mainly in these two forms: either the above one (exception processing message c0000013 Parameters 75b1bf7c 4 75b1bf7c 75b1bf7c) or this other error message (that is in italian):Windows - disco non presente impossibile trovare il disco nell'unità. Inserire un disco nell'unita \Device\Harddisk1\DR1 (or higher digits DR2 DR3 etc.).

Seems that the bug operates whenever you open the Messenger or Media Center programs. Or upon shutting down when there's some auto update waiting.

I have tried to follow precisely the new forum rules, and here I am. I post the DDS.txt and I attach Attach.zip.

Thousand Thanks to Anybody's going to help me Solve this mess...



------------------------------------------------------------------------



DDS (Ver_10-12-12.02) - NTFSx86
Run by HP_Administrator at 15.44.24,43 on 12/01/2011
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Professional 5.1.2600.3.1252.39.1040.18.1023.442 [GMT 1:00]

AV: avast! Antivirus *Enabled/Updated* {7591DB91-41F0-48A3-B128-1A293FD8233D}

============== Running Processes ===============

C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\Programmi\Alwil Software\Avast5\AvastSvc.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\windows\system\hpsysdrv.exe
C:\Programmi\ATI Technologies\ATI.ACE\cli.exe
C:\HP\KBD\KBD.EXE
C:\Programmi\HP\HP Software Update\HPwuSchd2.exe
C:\Programmi\Alwil Software\Avast5\avastUI.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\WINDOWS\arservice.exe
C:\WINDOWS\system32\CTSvcCDA.EXE
C:\WINDOWS\eHome\ehRecvr.exe
C:\WINDOWS\eHome\ehSched.exe
C:\Programmi\File comuni\LightScribe\LSSrvc.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\HPZIPM12.EXE
svchost.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\system32\MsPMSPSv.exe
C:\WINDOWS\system32\dllhost.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\WINDOWS\explorer.exe
C:\Programmi\Mozilla Firefox\firefox.exe
C:\Documents and Settings\HP_Administrator.BIBLIOTECA\Documenti\Download\dds.pif

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.it/
uInternet Connection Wizard,ShellNext = hxxp://www.google.it/search?sourceid=navclient&hl=it&ie=UTF-8&rls=HPEA,HPEA:2005-01,HPEA:it&q=service+pack+3
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\programmi\file comuni\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\progra~1\micros~3\office12\GRA8E1~1.DLL
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\programmi\google\googletoolbar1.dll
TB: &Google: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\programmi\google\googletoolbar1.dll
mRun: [AlwaysReady Power Message APP] ARPWRMSG.EXE
mRun: [hpsysdrv] c:\windows\system\hpsysdrv.exe
mRun: [ATICCC] "c:\programmi\ati technologies\ati.ace\cli.exe" runtime
mRun: [CTHelper] CTHELPER.EXE
mRun: [HPHUPD08] c:\programmi\hp\digital imaging\{33d6cc28-9f75-4d1b-a11d-98895b3a3729}\hphupd08.exe
mRun: [KBD] c:\hp\kbd\KBD.EXE
mRun: [Recguard] c:\windows\sminst\RECGUARD.EXE
mRun: [PS2] c:\windows\system32\ps2.exe
mRun: [CTDVDDET] c:\programmi\creative\sbaudigy2zs\dvdaudio\CTDVDDet.EXE
mRun: [UpdReg] c:\windows\UpdReg.EXE
mRun: [HP Software Update] c:\programmi\hp\hp software update\HPwuSchd2.exe
mRun: [QuickTime Task] "c:\programmi\quicktime\qttask.exe" -atboottime
mRun: [avast5] "c:\programmi\alwil software\avast5\avastUI.exe" /nogui
mRun: [UpdateManager] "c:\programmi\file comuni\sonic\update manager\sgtray.exe" /r
dRunOnce: [SetDefaultMIDI] MIDIDEF.EXE
StartupFolder: c:\docume~1\alluse~1\menuav~1\progra~1\esecuz~1\barrad~1.lnk - c:\programmi\ati technologies\ati.ace\CLI.exe
IE: &Google Search - c:\programmi\google\GoogleToolbar1.dll/cmsearch.html
IE: Collegamenti a ritroso - c:\programmi\google\GoogleToolbar1.dll/cmbacklinks.html
IE: E&sporta in Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000
IE: Pagine simili - c:\programmi\google\GoogleToolbar1.dll/cmsimilar.html
IE: Versione cache della pagina - c:\programmi\google\GoogleToolbar1.dll/cmcache.html
IE: {E2D4D26B-0180-43a4-B05F-462D6D54C789} - c:\windows\pchealth\helpctr\vendors\cn=hewlett-packard,l=cupertino,s=ca,c=us\iebutton\support.htm
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\programmi\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0015-0000-0000-ABCDEFFEDCBC} - c:\programmi\java\jre1.5.0\bin\npjpi150.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~3\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/E/5/6/E5611B10-0D6D-4117-8430-A67417AA88CD/LegitCheckControl.cab
DPF: {73ECB3AA-4717-450C-A2AB-D00DAD9EE203} - hxxp://h20270.www2.hp.com/ediags/gmn2/install/HPProductDetection2.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0000-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\progra~1\micros~3\office12\GR99D3~1.DLL
Notify: AtiExtEvent - Ati2evxx.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\progra~1\micros~3\office12\GRA8E1~1.DLL

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\hp_adm~1.bib\datiap~1\mozilla\firefox\profiles\q14w80tr.default\
FF - plugin: c:\programmi\java\jre1.5.0\bin\NPJPI150.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\programmi\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}

============= SERVICES / DRIVERS ===============

R1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [2011-1-5 293968]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2011-1-5 17744]
R2 avast! Antivirus;avast! Antivirus;c:\programmi\alwil software\avast5\AvastSvc.exe [2010-6-29 40384]
R2 McrdSvc;Media Center Extender Service;c:\windows\ehome\mcrdsvc.exe [2005-8-18 99328]
R3 3xHybrid;3xHybrid service;c:\windows\system32\drivers\3xHybrid.sys [2005-1-2 2777728]
R3 WN5401;Liteon Wireless LAN PCI 802.11 a/b/g adapter WN5401A;c:\windows\system32\drivers\wn5401.sys [2005-1-2 449920]
S3 McComponentHostService;McAfee Security Scan Component Host Service;c:\programmi\mcafee security scan\2.0.181\McCHSvc.exe [2010-1-15 227232]

=============== Created Last 30 ================

2011-01-12 13:18:08 98816 ----a-w- c:\windows\sed.exe
2011-01-12 13:18:08 89088 ----a-w- c:\windows\MBR.exe
2011-01-12 13:18:08 256512 ----a-w- c:\windows\PEV.exe
2011-01-12 13:18:08 161792 ----a-w- c:\windows\SWREG.exe
2011-01-12 13:09:35 -------- d-----w- c:\windows\system32\LogFiles
2011-01-12 13:00:08 -------- d-----w- C:\7f7458c31bf26dae400b8382ae3bc609
2011-01-12 12:19:07 -------- d-----w- c:\windows\system32\XPSViewer
2011-01-12 11:49:21 -------- d-----w- c:\docume~1\hp_adm~1.bib\datiap~1\Malwarebytes
2011-01-12 11:49:15 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2011-01-12 11:49:14 -------- d-----w- c:\docume~1\alluse~1\datiap~1\Malwarebytes
2011-01-12 11:49:11 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-01-12 11:49:11 -------- d-----w- c:\programmi\Malwarebytes' Anti-Malware
2011-01-10 15:47:39 -------- d-----w- c:\programmi\Salloway
2011-01-08 18:56:00 89088 ----a-w- c:\windows\system32\spool\prtprocs\w32x86\filterpipelineprintproc.dll
2011-01-08 18:55:39 89088 ------w- c:\windows\system32\dllcache\filterpipelineprintproc.dll
2011-01-08 18:55:39 597504 ------w- c:\windows\system32\spool\prtprocs\w32x86\printfilterpipelinesvc.exe
2011-01-08 18:55:39 597504 ------w- c:\windows\system32\dllcache\printfilterpipelinesvc.exe
2011-01-08 18:55:39 575488 ------w- c:\windows\system32\xpsshhdr.dll
2011-01-08 18:55:39 575488 ------w- c:\windows\system32\dllcache\xpsshhdr.dll
2011-01-08 18:55:39 117760 ------w- c:\windows\system32\prntvpt.dll
2011-01-08 18:55:38 1676288 ------w- c:\windows\system32\xpssvcs.dll
2011-01-08 18:55:38 1676288 ------w- c:\windows\system32\dllcache\xpssvcs.dll
2011-01-08 18:55:38 -------- d-----w- C:\9ce68d06bddcd6dceafb314da1
2011-01-07 19:17:32 -------- d-----w- c:\docume~1\hp_adm~1.bib\datiap~1\Uniblue
2011-01-07 19:17:08 -------- d-----w- c:\docume~1\hp_adm~1.bib\impost~1\datiap~1\PackageAware
2011-01-06 17:04:40 388096 ----a-r- c:\docume~1\hp_adm~1.bib\datiap~1\microsoft\installer\{45a66726-69bc-466b-a7a4-12fcba4883d7}\HiJackThis.exe
2011-01-06 17:04:39 -------- d-----w- c:\programmi\Trend Micro
2011-01-06 16:55:11 -------- d-----w- c:\docume~1\hp_adm~1.bib\datiap~1\PCFix
2011-01-05 21:21:33 -------- d-----w- c:\windows\Performance
2011-01-05 21:21:23 -------- d-----w- c:\docume~1\hp_adm~1.bib\impost~1\datiap~1\Microsoft Corporation
2011-01-05 21:20:28 -------- d-----w- c:\programmi\Microsoft Windows 7 Upgrade Advisor
2011-01-05 20:51:19 -------- d-----w- c:\docume~1\hp_adm~1.bib\impost~1\datiap~1\IsolatedStorage
2011-01-05 20:50:27 -------- d-----w- c:\docume~1\hp_adm~1.bib\impost~1\datiap~1\HP
2011-01-05 16:43:37 -------- d-----w- c:\windows\system32\appmgmt
2011-01-05 15:52:26 33104 ----a-w- c:\windows\system32\spool\prtprocs\w32x86\msonpppr.dll
2011-01-05 15:52:26 32592 ----a-w- c:\windows\system32\msonpmon.dll
2011-01-05 15:47:23 -------- d-----w- c:\docume~1\hp_adm~1.bib\impost~1\datiap~1\Temp
2011-01-05 15:40:38 -------- d-----w- c:\docume~1\hp_adm~1.bib\impost~1\datiap~1\Microsoft Help
2011-01-05 14:01:18 -------- d-----w- c:\programmi\Microsoft
2011-01-05 11:24:12 -------- d-----w- C:\SystemRoot
2011-01-05 10:36:13 974848 ------w- c:\windows\system32\dllcache\mfc42.dll
2011-01-05 10:36:13 953856 ------w- c:\windows\system32\dllcache\mfc40u.dll
2011-01-05 10:35:56 617472 ------w- c:\windows\system32\dllcache\comctl32.dll
2011-01-05 10:35:32 40960 ------w- c:\windows\system32\dllcache\ndproxy.sys
2011-01-05 10:33:32 45568 ------w- c:\windows\system32\dllcache\wab.exe
2011-01-04 19:13:10 -------- d-----w- c:\docume~1\alluse~1\datiap~1\McAfee Security Scan
2011-01-04 19:13:08 -------- d-----w- c:\programmi\McAfee Security Scan
2011-01-04 19:12:08 -------- d-sh--w- c:\documents and settings\hp_administrator.biblioteca\PrivacIE
2011-01-04 19:11:17 -------- d-----w- c:\docume~1\hp_adm~1.bib\impost~1\datiap~1\Adobe
2011-01-04 18:44:04 307200 ----a-w- c:\windows\system32\atiiiexx.dll
2011-01-04 18:44:03 6684672 ----a-w- c:\windows\system32\atioglx1.dll
2011-01-04 18:44:02 4968448 ----a-w- c:\windows\system32\atioglxx.dll
2011-01-04 18:44:02 258048 ----a-w- c:\windows\system32\ATIDEMGR.dll
2011-01-04 18:44:00 151552 ----a-w- c:\windows\system32\atikvmag.dll
2011-01-04 18:30:06 917504 ----a-w- c:\windows\system32\FLASH.OCX
2011-01-04 17:50:42 -------- d-sh--r- c:\windows\system32\dllcache
2011-01-04 15:34:39 -------- d-sh--w- c:\documents and settings\hp_administrator.biblioteca\IETldCache
2011-01-04 14:56:13 7680 ------w- c:\windows\system32\dllcache\iecompat.dll
2011-01-04 14:54:59 743424 ------w- c:\windows\system32\dllcache\iedvtool.dll
2011-01-04 14:54:59 602112 ------w- c:\windows\system32\dllcache\msfeeds.dll
2011-01-04 14:54:59 55296 ------w- c:\windows\system32\dllcache\msfeedsbs.dll
2011-01-04 14:54:59 247808 ------w- c:\windows\system32\dllcache\ieproxy.dll
2011-01-04 14:54:59 1991680 ------w- c:\windows\system32\dllcache\iertutil.dll
2011-01-04 14:54:59 12800 ------w- c:\windows\system32\dllcache\xpshims.dll
2011-01-04 14:54:59 11080704 ------w- c:\windows\system32\dllcache\ieframe.dll
2011-01-04 13:42:32 -------- d-----w- c:\windows\system32\it-it
2011-01-04 13:42:31 -------- d-----w- c:\windows\system32\it
2011-01-04 13:42:30 -------- d-----w- c:\windows\system32\bits
2011-01-04 13:19:09 -------- d-sh--w- c:\documents and settings\hp_administrator.biblioteca\UserData
2011-01-04 12:52:36 -------- d-----w- c:\docume~1\hp_adm~1.bib\datiap~1\HPQ
2011-01-04 12:49:03 276992 ------w- c:\windows\system32\wmphoto.dll
2011-01-04 12:49:00 69120 ------w- c:\windows\system32\wlanapi.dll
2011-01-04 12:47:50 397312 ------w- c:\windows\system32\mmcex.dll
2011-01-04 11:04:09 272768 ------w- c:\windows\system32\dllcache\bthport.sys
2011-01-04 11:04:08 272768 ------w- c:\windows\system32\drivers\bthport.sys
2011-01-04 11:03:51 138496 ------w- c:\windows\system32\dllcache\afd.sys
2011-01-04 11:03:43 357248 ------w- c:\windows\system32\dllcache\srv.sys
2011-01-04 11:02:45 455680 ------w- c:\windows\system32\dllcache\mrxsmb.sys
2011-01-04 11:02:02 471552 ------w- c:\windows\system32\dllcache\aclayers.dll
2011-01-04 11:01:26 744448 ------w- c:\windows\system32\dllcache\helpsvc.exe
2011-01-04 10:58:15 203136 ------w- c:\windows\system32\dllcache\rmcast.sys
2011-01-04 10:55:52 337408 ------w- c:\windows\system32\dllcache\netapi32.dll
2011-01-04 10:47:46 221696 ------w- c:\windows\system32\dllcache\wordpad.exe
2011-01-04 10:38:01 -------- d-----w- c:\windows\system32\PreInstall
2011-01-04 10:25:13 -------- d-sha-r- C:\cmdcons
2011-01-04 10:24:52 -------- d-----w- c:\windows\system32\SoftwareDistribution
2011-01-04 10:24:39 -------- d-----w- c:\windows\setupupd
2011-01-04 10:23:42 25856 ----a-w- c:\windows\system32\drivers\usbprint.sys
2011-01-04 10:22:57 15104 ----a-w- c:\windows\system32\drivers\usbscan.sys
2011-01-04 10:13:20 8704 ----a-w- c:\windows\system32\kbdjpn.dll
2011-01-04 10:13:18 6144 ----a-w- c:\windows\system32\kbd106.dll
2011-01-02 22:51:17 -------- d-----w- c:\docume~1\alluse~1\datiap~1\Driver Whiz
2011-01-02 22:48:20 -------- d-----w- c:\programmi\Driver Whiz
2011-01-02 15:15:06 -------- d-----w- c:\windows\SHELLNEW

==================== Find3M ====================

2011-01-03 21:17:36 90112 ----a-w- c:\windows\DUMP5a45.tmp
2011-01-03 21:16:15 90112 ----a-w- c:\windows\DUMP65de.tmp
2010-12-31 2036 38848 ----a-w- c:\windows\avastSS.scr
2010-11-18 18:12:43 86016 ----a-w- c:\windows\system32\isign32.dll
2010-11-06 00:21:10 916480 ----a-w- c:\windows\system32\wininet.dll
2010-11-06 00:21:08 43520 ------w- c:\windows\system32\licmgr10.dll
2010-11-06 00:21:07 1469440 ------w- c:\windows\system32\inetcpl.cpl
2010-11-03 12:26:15 385024 ------w- c:\windows\system32\html.iec
2010-10-28 13:13:37 290048 ----a-w- c:\windows\system32\atmfd.dll
2010-10-26 14:05:43 1853312 ----a-w- c:\windows\system32\win32k.sys

============= FINISH: 15.45.40,84 ===============
Attached Files
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Old 01-12-2011, 09:17 AM   #2
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Location: Virginia
Posts: 361
OS: Win7 Pro 64 bit w/latest updates



Hi. Not to pour salt in a wound, but I would have allowed WinXP to install a generic VGA driver rather than using the Recovery discs that came with the PC; essentially, starting over with 6+ year old drivers, updates, etc. Unfortunately, we're beyond that now.

You can try installing SP3 again. I've had instances where it didn't install properly and did not receive an error message. After installing SP3, I'd recommend just logging off at night for 2 or 3 days to let Windows pick up the newer updates automatically rather than manually installing them. See if that works. If not, we'll go from there.

Do you have an actual WinXP CD? or is it just the Recovery CD's that HP ships with the PC?

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Old 01-15-2011, 01:58 AM   #3
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Posts: 2
OS: win xp sp3



Hi Frac!
First, thank you for counseling.

There's a virtual disk (D:\) partitioned into the hard disk, ready to boot from (via F10 key) in order to restore the 2004 windows XP operating system after a crash.

I HOPE I got my big bug AFTER restoring. So I think I will restore again and follow your advice about SP3 and other updates.

See what happens. Will write again when done.
Thanks for now

P.U.B.
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