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error code 10 when installing Realtek AC'97 and Conexant AC-Link on Gateway 6520GZ

This is a discussion on error code 10 when installing Realtek AC'97 and Conexant AC-Link on Gateway 6520GZ within the Windows XP Support forums, part of the Tech Support Forum category. Hi, I have been trying to help my friend reinstall Windows XP on his Gateway 6520GZ and after a full

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Old 02-19-2008, 10:20 AM   #1
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I have been trying to help my friend reinstall Windows XP on his Gateway 6520GZ and after a full reformat and reinstall the sound is not working. I first tried downloading all of the support drivers from the Gateway website, but no luck there. I have been searching on all sorts of forums and found several different solutions that other people found that did not work.

I have tried multiple Realtek AC'97 codecs (WDM_A404 and WDM_R186) which were both suggested on one forum or another. I believe that the computer has a realtek chip from what I could find, but I'm not positive. One of these actually installed, but the problem is that when I try to install the Conexant AC-Link Audio driver (Conexant_Audio_6.14.10.0565) I get a message saying that the device cannot start [code 10]. Currently in the device manager I can see the "Realtek AC'97 Audio" driver, but there is an exclamation point next to it. I am at a complete loss at this point and open to any help I can get. Anything would really be greatly appreciated.

Thanks so much,
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Old 07-01-2008, 09:33 PM   #2
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try this driver. I know it doesn't say it's for that particular model, but it is the correct driver though. I got the info from a tech at gateway.

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Old 11-04-2008, 01:48 PM   #3
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OMG I wish I could give u something to show u my gratitude, I searched high and low for that dam driver even went on that site and looked up the one for my model computer and still nothing, ty so very much u just made my day!!!!!!!
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Old 11-04-2008, 02:05 PM   #4
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Welcome to TSF....

If you do not have any service packs installed as of yet I would suggest downloading and installing the service pack 2 full edition for networking first

Download Windows XP Service Pack 2 full installation


After this is installed I would then do the windows update thru internet explorer and do a custom scan and when that is finished scanning take a look on the menu on the left side under hardware and also software and install everything there especially if it has anything to do with multimedia or sound.....

Worked for me a while ago....
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Old 09-14-2010, 09:53 AM   #5
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thank you sooo much! the drivers for my gateway laptop from the website do not work but the link providded did!
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