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Error 1610 ? Configuration data for this product is corrupt (Nero install)

25K views 1 reply 2 participants last post by  Bill_Castner 
#1 ·
Help !!

I had to clean up my system, reapplying SP2. I tried to reinstall Nero 7 using same installation package that worked previously. I get this error:

"the configuration data for this product is corrupt, contact support personnel"

I installed Windows Installer 3.1 and still have this problem. I cleaned out all references to Nero in the registry... no luck.
 
#2 ·
Start button, Run, regedit

Navigate to:

HKEY_LOCAL_MACHINE\SOFTWARE\CLASSES\INSTALLER

You need to look under the key Features. By examing each of the keys found here you will eventually find one that very clearly states it is for Nero and state the version.

Nero will have two entries. One under Features, and one under Products. For example, my Nero 7 UltraEdition used these two keys to store its configuration information:

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features\62E2F0A3CB0C8B04495AA6AF7BBA0133

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\62E2F0A3CB0C8B04495AA6AF7BBA0133

Your results are likely different only in the long number string portion at the end.

Delete the key under Features and under Products by right-cliking and choosing delete.

Reboot. Try the installation again.
 
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