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ctrl alt delete not working at logon

This is a discussion on ctrl alt delete not working at logon within the Windows XP Support forums, part of the Tech Support Forum category. I can't logon to my home pc. If i hit ctrl alt delete it is no longer bringing up logon


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Old 08-28-2009, 02:36 AM   #1
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I can't logon to my home pc. If i hit ctrl alt delete it is no longer bringing up logon screen. Can it get in any other way? How can I fix if I can't get into computer. Keyboard has lights on so I don't think that is the problem?

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Old 08-28-2009, 02:58 AM   #2
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Hi, if this is a dekstop keyboard make sure there isn't anything stuck or any keys jammed.

You can try holding it for a few seconds instead just pressing.
Try ctrl + shift + esc.

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Old 08-28-2009, 03:08 AM   #3
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nothing jammed

still not doing anything

Is there any other way of getting into it?
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Old 08-28-2009, 03:13 AM   #4
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Switch on pc, then keep pressing f8, then choose last known good config.

If it still doesn't work, restart machine press f8 again and choose safe+safemode
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Old 08-28-2009, 03:14 AM   #5
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Quote:
Originally Posted by Siobhan Home View Post
I can't logon to my home pc.
Please describe the logon problem in more detail.
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Old 08-28-2009, 03:33 AM   #6
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pressing ctlr+alt+del and normally login screen comes up and i put in password.

nothing at all is happening. There are lights on keyboard so i presume that is not the problem.
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Old 08-28-2009, 03:38 AM   #7
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started it again and pressing f8 but it still does nothing
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Old 08-28-2009, 03:46 AM   #8
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If you have an XP disk, not a recovery disk but the XP disk with an image on it saying sp2 or sp3 etc.
Insert that disk, boot from it by pressing any key when it states. Let it load, press r at the first option to access recovery conosole, press 1 to choose installation of XP.

In there type
chkdsk C: /r
C: is replaced by the drive letter of local disk or when operating system is installed. It should be C: though.

If that doesn't work, you can try another keyboard, or finally you can use live cd to backup work and try a repair isntall or format completely.

I have read somewhere that this maybe related to a worm, did you have any protection prior to this?
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Old 08-28-2009, 03:49 AM   #9
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Also, again, try pressing f8 when pc is starting up, this time choose safe mode with cmd
if it allows you to login using this, then we can remove task manager.
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Old 08-28-2009, 05:57 AM   #10
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It's the keyboard. This is a desktop?
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Old 08-28-2009, 06:10 AM   #11
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You keyboard is most likely dead or came loose. Check the keyboards connection to the PC. If the keyboard is wireless, check the batteries. If not and you can't get any lights to come on via pressing Caps Lock (Usually there are lights on a keyboard that light up when Caps Lock, Num Lock, etc are pressed) Then your keyboard is most likely shot.
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Old 08-28-2009, 08:14 AM   #12
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I would go with that also.
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Old 08-28-2009, 09:18 AM   #13
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Probably not loose. He says that he gets power to the lights. I just think that the keyboard's shot.
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Old 11-13-2009, 05:42 AM   #14
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I have the exact same issue.

Environment:
- Dell Latitude D616 Notebook
- WinXP SP3 OS
- Running McAffee and SPyware doctor for protection
- Always updated and always on protection

ISSUE
I was surfing a Chinese web site similar to ebay called TaoBao. They required I install something in order to view the no spam word confirmation - pretty common here.

The next day when I booted up the Notebook PC, it would not respond to Ctrl-Alt-Del sequence.
- mouse works
- keyboard is lit up
- both notebook keyboard and external keyboard have no effect
- If you go into the install menu, you can confirm the keyboards work, but this is no help as far as I can see
- I also tried the external keyboard on another PC and it worked there too, so keyboards are not the issue

SAFE MODE
- when booting into safe mode, same issue, it always starts with the login screen which requires Ctrl-Alt-Del, so you cannot boot into Safe Mode because you cannot login
- Choosing WIndows Safe mode with command prompt still just brings up the Crtl-Alt-Del required login... no help there since I cant hit Ctrl-Alt-Del to login

BOOT CD
- In trying to use the original Windows XP CD to boot, this is OK, but when you select the option to repair it just drops you into a DOS command and does nothing.
- I tried to type in the Windows Restore command:
c:\system32\restore\rstrui.exe but windows didnt recognize the command
- I tried CDing to the directory and typing the command rstrui.exe
again windows did not recognize the command.


Any other ideas? I have FAR too many applications on this machine to have to re-format it.

But if I have to reformat and lose all those Apps... anyone know a good way to grab the data from another machine?

Please help anyone!

Thanks!
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Old 11-13-2009, 09:42 PM   #15
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Quote:
Originally Posted by blandmc View Post
anyone know a good way to grab the data from another machine?
This might be what you need ... ?
Recover your files to an external USB hard drive
Use Ubuntu Live CD to Backup Files from Your Dead Windows Computer
http://www.howtogeek.com/howto/windo...dows-computer/
------------------

You said: "when booting into safe mode, same issue, it always starts with the login screen which requires Ctrl-Alt-Del, so you cannot boot into Safe Mode because you cannot login"
Does this mean that you do not get offered the chance to log into the "hidden" Administrator account at this point as well as your own account.
I wonder what happens if you hit Ctrl+Alt+Del twice instead of just once ?

Sorry, I am not too familiar with using the Ctrl+Alt+Del as a login security feature, which is what I am guessing that you are doing.

You said: "In trying to use the original Windows XP CD to boot, this is OK, but when you select the option to repair it just drops you into a DOS command and does nothing.
- I tried to type in the Windows Restore command:
c:\system32\restore\rstrui.exe but windows didnt recognize the command
- I tried CDing to the directory and typing the command rstrui.exe
again windows did not recognize the command.
"

The XP Recovery Console does look very much like a "DOS command" box. Unfortunately the "system restore" command does not work from the Recovery Console.

I have no idea whether or not this will help in your situation, but I will suggest that you do it anyway since it is the first step in trouble-shooting just about any problem. Boot from the XP CD and at the command prompt, which should be
C:\WINDOWS\>
type
chkdsk /r and press <ENTER>
Allow it to run .... could take an hour ... could take much longer.
If there have been any errors found or repairs made then repeat chkdsk /r until there are no more errors found.
Type "exit" and press <ENTER> to restart the system.
Does that make a difference?

Edit: BTW it would have been better if you were to start a new thread of your own than to tack your topic on the end of someone else's old thread.
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Old 11-13-2009, 10:57 PM   #16
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why would I start a new topic when it is the same issue? That clutters the boards unnecessarily in my opinion.

In any case, thanks for your suggestions. I will give them a try. I appreciate the effort! If anything is successful, I will post back to the forum and advise.
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Old 11-14-2009, 03:58 AM   #17
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I tried the suggestion of running chkdsk /r.
First time: found 1 error, it said it fixed it
Second time: found no errors

I rebooted and tried to login - no change.
Once you are on the login screen where it asks you to press Ctrl-Alt-Del, there is no response from pressing the keys on the keyboard.

If anyone else has any ideas, please do let me know.

Thanks so much!
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Old 11-14-2009, 04:21 AM   #18
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Try sfc /scannow
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Old 11-14-2009, 04:51 AM   #19
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Thank you for the suggestion. Just tried to use SFC, but unfortunately SFC is not a command that you can use from the restore utility.

I have no other way I know of to get a DOS prompt since I can't login.

Does anyone know how I can get to a regular DOS prompt so I can use SFC or RSTRUI?
Or any other ideas how to fix this?

In scouring the net, I see a ton of people with this issue, but I have seen no confirmed solutions.

Thanks.
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Old 11-14-2009, 10:14 AM   #20
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An off-line system restore can be accomplished using the instructions in the following link:

System Restore from Recovery Console
http://2pure.net/index.php?session=0...cle=1150238652

It just might get you out of strife.

Edit: If a System Restore does not enable you to log in, then we should be able to edit the registry off-line using something like a BartPE boot disk, to remove the requirement to use the Ctrl+Alt+Del security feature.
That would be my next avenue of investigation, anyway.

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