Hosting with UKhost4U

[chaupt]

Hi,

I am about to approach my local trading standards office about UKHost4U, as I have a number of complaints about them.

If anyone has had any dealings with them I would appreciate any help you feel you are able to give in building a case against them.

Thanks
Craig Haupt

[Conor McL]

What problems did you have with them?


Conor

[Bobrocks]

They run a site I created.

A couple of users(both firefox, different isp's) get 404 errors all the time, cant explain it, they are logged in the error log too. The others dont seem to be affected

Other than that they seem to be ok. I've had better hosts but they were cheap.

I'd like to know what they have done wrong so I can be aware of it, if you dont mind telling.

[Bobrocks]

Ok, im slowly getting round to joining you here.

I've just had one of my forum sites, well im assuming, replaced with a backup. 48 hours of posts threads and everything gone, it's like going back in time.

Not entirely impressed.

[davygravy]

Hi Craig,

Did you do anything about this company, as I've had the worse hosting experience in 10 years with this outfit!

In a little under 2 months, they have proved to be incredibly unreliable.

Their support is on another planet, they have lied and been rude, one of their support chaps, Paul Kirk even told me that even though I couldn't log into my control panel for 2 days, if I didn't stop replying to the ticket he kept trying to close, he would delete it!!!!

Oh and I still can't access it after 4 days... nice

...and the final straw, if you pay for 12 months up front, you lose the whole lot if you cancel after 24 hours...

Good luck to anyone that takes a chance with these guys

Originally Posted by chaupt

Hi,

I am about to approach my local trading standards office about UKHost4U, as I have a number of complaints about them.

If anyone has had any dealings with them I would appreciate any help you feel you are able to give in building a case against them.

Thanks
Craig Haupt

[Skie]

Originally Posted by davygravy

Hi Craig,

Did you do anything about this company, as I've had the worse hosting experience in 10 years with this outfit!

In a little under 2 months, they have proved to be incredibly unreliable.

Their support is on another planet, they have lied and been rude, one of their support chaps, Paul Kirk even told me that even though I couldn't log into my control panel for 2 days, if I didn't stop replying to the ticket he kept trying to close, he would delete it!!!!

Oh and I still can't access it after 4 days... nice

...and the final straw, if you pay for 12 months up front, you lose the whole lot if you cancel after 24 hours...

Good luck to anyone that takes a chance with these guys

Wow! Talk about completely unprofessional! If I treated my customers like that, they'd all leave me right away. One thing you can do is do a Google search on their name and see what comes up. The 3rd link returned is a review site and has both good as well as bad reviews. I also noticed that they have a support forums set up. Do you look at them? Do they delete threads/posts that complain about the service? If so, I wouldn't trust them.

[davygravy]

Just a quick update...

I've just managed to login to my control panel after 8 days of it being down...!

I have since read a few posts questioning where they are hosting (some say US, even though they say UK), as I wanted a UK host, to help with UK search engine rankings and decided to ask them directly... and guess what... they deleted the ticket... twice... and then deleted the ticket when I asked them why they were deleting tickets... hmmm...

[Skie]

I'll let you decide on whether or not you'll stay with them. Though I wonder what they have to hide if they're doing that.

Their ukhost4u.com domain is hosted in Amsterdam. I don't know if they have any other servers, but if you'd like, PM me your domain name and I'll see if it's located somewhere else.

[ChrisG_UK]

Hi,
I had a terrible experience with these guys earlier this year. I had two sites with them. They sent me a renewal email for one of the sites that I no longer wanted, so I emailed back to say that but they said I had to fill in a paper form and return it to them, which I promptly did, but it didn't arrive in time (missed by a day or two) so they charged my credit card anyway even though they had already acknowledged my email requesting non-renewal.

Anyway, I tried to negotiate with the tech support guy but their policy is absolutely no refunds whatsoever under any circumstances. So I suggested they cancel the renewal and credit the balance to my second site that I wanted to keep. But the guy either couldn't understand the concept or was just being obstinate but he flatly refused to discuss it. In the end he said something like "why should I help you if you can't even follow simple instructions". I wish I'd kept that email, it was a classic.

In the end I told the credit card company that I disputed payment and they pulled the money back for me. Apparently companies would then normally negotiate. But not ukhost4u - they just completely deleted my other site with no warning or communication whatsoever, even though it still had many months paid up. I could have sued them for that but by this time I was just glad to see the back of them.

They now have my domain names registered in their name. I paid for them for one year but they are now registered to ukhost4u for a second year. I suppose they are hoping I will pay their transfer fee to get them back but luckily it doesn't affect me that much and I am using a different domain now. I'll get my previous domains back after they expire.

Words alone cannot describe how unhelpful these guys are. The stupid thing is if they had been civilised and helpful they could have kept my second site. Now I tell my customers to avoid them like the plague!

You've been warned!

[rugbywilld]

I tried to sign up for this site, but was very disappointed with their initial service. Firstly, their site advertises one price, and then you find extras. It was only when I got through the order system to the final page that I found the first mention of an extra cost for Windows hosting (obviously hoping you'll just accept it, as I did). Then you get to the payment on Paypal, and that is the first mention of VAT(except int he small print of T&C). So the advertised cost of £40 became over £58!

I would have let this lie, but when I emailed sales to explain why I did not wish to continue with my order(in a reasonable manner), I received a very sarcastic and patronising response. THis left me with quite a sour taste, a point which others who I showed the email to agreed with. Therefore, rather than letting it lie I am lead to comment on this on review sites like this. Not impressed!

[freshfire]

DO NOT USE THIS COMPANY AS YOUR HOST PROVIDER.

their service is very unreliable. only this morning our sites have been down 3 times and i cant get through to their support department on the phone, nor will they reply to my support email.

my advice, pay a bit more and get some professional service.

[AndrewP7]

Is anyone currently having email problems with ukhost4u.
Whenever I try to access any mailbox on my domain from Horde Webmail, I get:

A fatal error has occured

Could not connect to database for SQL SessionHandler
Details have been logged for the administrator

[Skie]

This sounds like it could be a mySQL problem.