Cannot access page

NoReason · 02-17-2005, 09:54 AM

Ok...I have an externally hosted web site. A potential customer in Central City says he cannot access our site...in 2 locations. but in a 3rd, he can (his home). Both of the 2 that cannot has pix f.w.
He seems to be the only one...anywhere...that cannot access the site.
he can ping it, ftp to it, but not http.
I think it's an issue on his network, but he argues it's my side.

anyone have an idea?

elf · 02-17-2005, 10:43 AM

If no one else has problems connecting but him, it is obviously on his side somewhere. Now where...I don't know.

NoReason · 02-17-2005, 11:38 AM

Thats exactly what I thought...his side. He argues its not. *sigh*
Any idea why it could be only http that won't make it through, but ftp to the same site would?

elf · 02-17-2005, 02:50 PM

Maybe he has a firewall or router blocking port 80, but not port 23. Or maybe he has some setting in the Internet Options (in IE) set too high. There are a lot of things it could be, but those seem like the most obvious.

02-17-2005, 09:54 AM	#1 (permalink)
NoReason HJT Trainee Join Date: Nov 2004 Location: South Carolina Posts: 542 OS: XP Home	Cannot access page Ok...I have an externally hosted web site. A potential customer in Central City says he cannot access our site...in 2 locations. but in a 3rd, he can (his home). Both of the 2 that cannot has pix f.w. He seems to be the only one...anywhere...that cannot access the site. he can ping it, ftp to it, but not http. I think it's an issue on his network, but he argues it's my side. anyone have an idea? __________________ "Four freedoms: The first is freedom of speech and expression - everywhere in the world. The second is freedom of everyone to worship God in his own way, everywhere in the world. The third is freedom from want . . . everywhere in the world. The fourth is freedom from fear . . . anywhere in the world." --Franklin D. Roosevelt U.S. President

02-17-2005, 10:43 AM	#2 (permalink)
elf Assistant Manager, Microsoft Support Join Date: Jul 2002 Location: Knoxville, TN or Austin, TX depending Posts: 6,202 OS: WinXP Pro SP2 and Slackware 10.1 My System	If no one else has problems connecting but him, it is obviously on his side somewhere. Now where...I don't know. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! I do not subscribe to threads, so if I stop replying, PM me with a link to your thread so I can find it again.

02-17-2005, 11:38 AM	#3 (permalink)
NoReason HJT Trainee Join Date: Nov 2004 Location: South Carolina Posts: 542 OS: XP Home	me too Thats exactly what I thought...his side. He argues its not. sigh Any idea why it could be only http that won't make it through, but ftp to the same site would? __________________ "Four freedoms: The first is freedom of speech and expression - everywhere in the world. The second is freedom of everyone to worship God in his own way, everywhere in the world. The third is freedom from want . . . everywhere in the world. The fourth is freedom from fear . . . anywhere in the world." --Franklin D. Roosevelt U.S. President

02-17-2005, 02:50 PM	#4 (permalink)
elf Assistant Manager, Microsoft Support Join Date: Jul 2002 Location: Knoxville, TN or Austin, TX depending Posts: 6,202 OS: WinXP Pro SP2 and Slackware 10.1 My System	Maybe he has a firewall or router blocking port 80, but not port 23. Or maybe he has some setting in the Internet Options (in IE) set too high. There are a lot of things it could be, but those seem like the most obvious. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! I do not subscribe to threads, so if I stop replying, PM me with a link to your thread so I can find it again.