Opening a corrupted Illustrator .ai file

tonelle74 · 04-22-2008, 08:10 AM

We have an Illustrator CS2 file, that a co-worker has been working on for the last month, that is now telling us unknown error has occured.

We have tried opening it in Acrobat and saving like we read on the Behance Network, but couldn't get it to work. We can see the thumbnail but when we try opening it, it gets about half way through the Reading Illustrator File and then gives us the error message.

We would really like to get this file open and not loose a months worth of work. Please Help!!

**koala** · 04-22-2008, 09:18 AM

If it was created on another computer, does it use any fonts that your computer doesn't have installed?

Is the backup file corrupt as well?

tonelle74 · 04-22-2008, 09:42 AM

for some reason it did not save a backup. It is not opening on none of the computers we have and we have the same fonts. He was using Suitcase and was only 10.3 at the time, we are in the process of upgrading him. We were thinking it has something to do with Suitcase but for now we are just worried about opening the file.

04-22-2008, 08:10 AM	#1 (permalink)
tonelle74 Registered User Join Date: Apr 2008 Location: Republic Posts: 4 OS: Mac OS 10.4.11	Opening a corrupted Illustrator .ai file We have an Illustrator CS2 file, that a co-worker has been working on for the last month, that is now telling us unknown error has occured. We have tried opening it in Acrobat and saving like we read on the Behance Network, but couldn't get it to work. We can see the thumbnail but when we try opening it, it gets about half way through the Reading Illustrator File and then gives us the error message. We would really like to get this file open and not loose a months worth of work. Please Help!!

04-22-2008, 09:18 AM	#2 (permalink)
koala Moderator Hardware Team Join Date: Mar 2005 Location: UK Posts: 8,477 OS: XP/UBUNTU My System	Re: Opening a corrupted Illustrator .ai file If it was created on another computer, does it use any fonts that your computer doesn't have installed? Is the backup file corrupt as well? __________________ New members: Subscribe to your thread (Thread Tools) to receive an instant email notification when you get a reply. TSF Folding@Home Team 85015 - details here

04-22-2008, 09:42 AM	#3 (permalink)
tonelle74 Registered User Join Date: Apr 2008 Location: Republic Posts: 4 OS: Mac OS 10.4.11	Re: Opening a corrupted Illustrator .ai file for some reason it did not save a backup. It is not opening on none of the computers we have and we have the same fonts. He was using Suitcase and was only 10.3 at the time, we are in the process of upgrading him. We were thinking it has something to do with Suitcase but for now we are just worried about opening the file.