[SOLVED] PSD not opening in Photoshop/Illustrator

YodaByte · 10-09-2008, 11:41 AM

I have been working on a piece in Illustrator CS3 for Mac for over a week now. Today one of my links, a psd file, is giving me a problem. When I try to re-link the file I get "Could not complete your request because you do not have the necessary access privileges." i get the same message when I try to open the psd directly in Photoshop. I've tried to open the psd directly in both Illustrator and Photoshop on our PC. It loads the program up, but nothing happens. No error, no file, nothing. I've never run into this before, and haven't found any solutions yet through forums. Thanks ahead of time for any ideas you have.

YodaByte · 10-09-2008, 01:54 PM

Update! All these files, including my problem psd, are saved on our server, and not my computer. I can not move the file off of the server anymore. The psd is the only file that I can not move back and forth from my server to my comp. Not sure if that will help figuree out my problem, but it is one more symptom

Inactive · 10-09-2008, 03:29 PM

so you cannot even copy the file to your desktop? if this is the case then it's obviously permission denial from the server end. can you open the psd in another program such like irfanview? i don't know that it runs with a mac.

YodaByte · 10-10-2008, 03:49 PM

I'm not able to open it through any viewer we have. On either platform. I've even tried to open it directly on our server (granted I dont have CS3 on our server, just our workstations). I've tried to re-set the permissions on the server, but its now telling me that "Access Denied". Our server is running NT.

DonaldG · 10-10-2008, 03:56 PM

I dont know if this will help but I have Photoshop CS3. If it is possible for you to email me a copy, I would be happy to convert it to any other format that you need. If so, I will PM you may email address.

Inactive · 10-10-2008, 04:18 PM

if you cannot get access to it from the server then this is probably a server issue. i remember seeing .doc files getting locked before in my last job and a server restart sorted them. but at the time we could at least copy the file or open it read only.

YodaByte · 10-13-2008, 01:28 PM

Quote:

Originally Posted by DonaldG

I dont know if this will help but I have Photoshop CS3. If it is possible for you to email me a copy, I would be happy to convert it to any other format that you need. If so, I will PM you may email address.

I am running CS3 as well, but decided to give emailing it a try. I can not attach it to an email. I use outlook and got an "This file can not be found." error. then it tells me to check the spelling of the file name. I figure maybe because there are spaces in the file name, maybe that is the problem. I tried to take them out, and i get an error telling me the file is either in use or write protected. All of our workstations were shut down for the weekend, and we haven't worked on the file today until just now. At the end of the day today i will restart our server like Freddy suggested, and hopefully that will free the file back up. The only thing I can think of is that the server somehow thinks the file is open and running. thanks for the ideas so far.

DonaldG · 10-14-2008, 05:36 AM

OK Yodabyte
I hope that it gets 'unhooked' and you get access to it again. All the best...

YodaByte · 10-23-2008, 11:26 AM

Just realized I never posted the result of restarting the server. It did work. After restarting the server I regained full access to the file. Thank you Freddyhard and DonaldG.

10-09-2008, 11:41 AM	#1 (permalink)
YodaByte Registered User Join Date: Sep 2008 Posts: 12 OS: XP/NT	[SOLVED] PSD not opening in Photoshop/Illustrator I have been working on a piece in Illustrator CS3 for Mac for over a week now. Today one of my links, a psd file, is giving me a problem. When I try to re-link the file I get "Could not complete your request because you do not have the necessary access privileges." i get the same message when I try to open the psd directly in Photoshop. I've tried to open the psd directly in both Illustrator and Photoshop on our PC. It loads the program up, but nothing happens. No error, no file, nothing. I've never run into this before, and haven't found any solutions yet through forums. Thanks ahead of time for any ideas you have.

10-09-2008, 01:54 PM	#2 (permalink)
YodaByte Registered User Join Date: Sep 2008 Posts: 12 OS: XP/NT	Re: PSD not opening in Photoshop/Illustrator Update! All these files, including my problem psd, are saved on our server, and not my computer. I can not move the file off of the server anymore. The psd is the only file that I can not move back and forth from my server to my comp. Not sure if that will help figuree out my problem, but it is one more symptom

10-09-2008, 03:29 PM	#3 (permalink)
Inactive Registered User Join Date: Apr 2005 Posts: 1,704 OS: ~	Re: PSD not opening in Photoshop/Illustrator so you cannot even copy the file to your desktop? if this is the case then it's obviously permission denial from the server end. can you open the psd in another program such like irfanview? i don't know that it runs with a mac. __________________ "it takes two to lie, one to lie and one to listen" Homer

10-10-2008, 03:49 PM	#4 (permalink)
YodaByte Registered User Join Date: Sep 2008 Posts: 12 OS: XP/NT	Re: PSD not opening in Photoshop/Illustrator I'm not able to open it through any viewer we have. On either platform. I've even tried to open it directly on our server (granted I dont have CS3 on our server, just our workstations). I've tried to re-set the permissions on the server, but its now telling me that "Access Denied". Our server is running NT.

10-10-2008, 03:56 PM	#5 (permalink)
DonaldG Asst Manager Articles Team Join Date: Aug 2007 Location: Somerset, UK Posts: 9,978 OS: XPsp2 Laptop & Vista Ultimate Desktop My System Blog Entries: 1	Re: PSD not opening in Photoshop/Illustrator I dont know if this will help but I have Photoshop CS3. If it is possible for you to email me a copy, I would be happy to convert it to any other format that you need. If so, I will PM you may email address. __________________ . Lest we forget... "They shall grow not old, as we that are left grow old; Age shall not weary them, nor the years condemn. At the going down of the sun and in the morning We will remember them." Submit New Articles Here TSF's Photographer's Corner .

10-10-2008, 04:18 PM	#6 (permalink)
Inactive Registered User Join Date: Apr 2005 Posts: 1,704 OS: ~	Re: PSD not opening in Photoshop/Illustrator if you cannot get access to it from the server then this is probably a server issue. i remember seeing .doc files getting locked before in my last job and a server restart sorted them. but at the time we could at least copy the file or open it read only. __________________ "it takes two to lie, one to lie and one to listen" Homer

10-14-2008, 05:36 AM	#8 (permalink)
DonaldG Asst Manager Articles Team Join Date: Aug 2007 Location: Somerset, UK Posts: 9,978 OS: XPsp2 Laptop & Vista Ultimate Desktop My System Blog Entries: 1	Re: PSD not opening in Photoshop/Illustrator OK Yodabyte I hope that it gets 'unhooked' and you get access to it again. All the best... __________________ . Lest we forget... "They shall grow not old, as we that are left grow old; Age shall not weary them, nor the years condemn. At the going down of the sun and in the morning We will remember them." Submit New Articles Here TSF's Photographer's Corner .

10-23-2008, 11:26 AM	#9 (permalink)
YodaByte Registered User Join Date: Sep 2008 Posts: 12 OS: XP/NT	Re: PSD not opening in Photoshop/Illustrator Just realized I never posted the result of restarting the server. It did work. After restarting the server I regained full access to the file. Thank you Freddyhard and DonaldG.