Suggestion to save repeating answers

**afccarl666** · 09-05-2009, 09:25 AM

Hey guys, love the site - keep up the good work.

One thing I have noticed is the amount of similar posts popping up, with the same problem. And the same question being answered again and again.

To save time, why not make a section with posts concerning common questions? Im sure it would save you alot of work.

**Basementgeek** · 09-05-2009, 11:21 AM

Having some FAQ's (Frequently Ask questions) is not bad idea, but it really hard in forum primary geared to PC Questions. Every computer is different.

Please note also that when some body is having a problem, they don't spend a lot searching the forum for an answer, they just post a question.

Many of use use what can be called "canned speeches" to save us the time from typing the same answer all the time. We just copy and paste from a document we have stored. The more you give a person to read or search the more likely they will just drop a question in.

But thanks for the suggestion. We do post Announcements or a Sticky with the hopes folks will read them. If you have a suggestions for a forum, please PM a Admin or Mod in that form.

BG

**Done_Fishin** · 09-05-2009, 01:23 PM

Problem with your idea is that it's us that really read the faq's rather than the person who has the problem.

What we need is a way to educate the user to look and research first to find the answer .. but as I know only too well .. it's quicker to ask than to search. Most users haven't got a clue about their equipment and information given is far too technical. result is the brain shuts down and they ask what they should really do!!

Keep the suggestions coming though.
Thx

**5NIPER_WOLF** · 09-05-2009, 10:13 PM

Yeah it would not be a bad idea but like Basementgeek said, not many people will look for an answer in that way, and we have to make sure that it is for only the most common of problems. Some teams (games team for example) have a hidden sub-forum designed just for common issues with a certain product that we use for situations like you said.

09-05-2009, 09:25 AM	#1 (permalink)
afccarl666 TSF Enthusiast Join Date: Jul 2009 Location: Birmingham, UK Posts: 756 OS: XP SP3 + Linux Ubuntu 9.10 My System	Suggestion to save repeating answers Hey guys, love the site - keep up the good work. One thing I have noticed is the amount of similar posts popping up, with the same problem. And the same question being answered again and again. To save time, why not make a section with posts concerning common questions? Im sure it would save you alot of work.

09-05-2009, 11:21 AM	#2 (permalink)
Basementgeek Moderator, Home Support Join Date: Feb 2005 Location: Central Ohio, USA Posts: 1,500 OS: XP Pro SP2/Vista Ultimate SP2 Blog Entries: 3	Re: Suggestion to save repeating answers Having some FAQ's (Frequently Ask questions) is not bad idea, but it really hard in forum primary geared to PC Questions. Every computer is different. Please note also that when some body is having a problem, they don't spend a lot searching the forum for an answer, they just post a question. Many of use use what can be called "canned speeches" to save us the time from typing the same answer all the time. We just copy and paste from a document we have stored. The more you give a person to read or search the more likely they will just drop a question in. But thanks for the suggestion. We do post Announcements or a Sticky with the hopes folks will read them. If you have a suggestions for a forum, please PM a Admin or Mod in that form. BG __________________ Donating to the forum keeps TSF free for all. Proud member of ASAP

09-05-2009, 01:23 PM	#3 (permalink)
Done_Fishin Moderator Hardware Team Join Date: Oct 2006 Location: Brit living in Greece Posts: 7,510 OS: WinME, WinXP Pro SP3, Win7 Beta, Ubuntu 9.04 & Netbook Remix & CD2USB, Mepis 6.5, Fedora 10 My System	Re: Suggestion to save repeating answers Problem with your idea is that it's us that really read the faq's rather than the person who has the problem. What we need is a way to educate the user to look and research first to find the answer .. but as I know only too well .. it's quicker to ask than to search. Most users haven't got a clue about their equipment and information given is far too technical. result is the brain shuts down and they ask what they should really do!! Keep the suggestions coming though. Thx __________________ . . I'm not old!! I'm age impaired .. D_F I DON'T PLAY GAMES How to mark your thread as solved HDD DIAG UTILS TSF's Photographer's Corner

09-05-2009, 10:13 PM	#4 (permalink)
5NIPER_WOLF Senior Tech, Games Team Join Date: Jan 2009 Location: Toronto Canada Posts: 3,251 OS: Windows VISTA Home Premium 64-Bit/Fedora 11/Mandriva/WinXP SP3 My System Blog Entries: 3	Re: Suggestion to save repeating answers Yeah it would not be a bad idea but like Basementgeek said, not many people will look for an answer in that way, and we have to make sure that it is for only the most common of problems. Some teams (games team for example) have a hidden sub-forum designed just for common issues with a certain product that we use for situations like you said. __________________ Apps - CCleaner FireBug Network Mapper WinDirStat Process Explorer SpeedFan Info - Very Important NVIDIA Drivers ATI Drivers PSU Info I do not give support with MSN/E-mail or Private Messages.