"HijackThis" log help priorities

**birdjaguar** · 08-03-2008, 10:47 AM

I am new to this very impressive site and like many others showed up because of a virus problem. As I've read through threads while waiting for my problem to be selected for resolution, I've learned quite abit. Your volunteers are impressive.

Here's my question: How do your "problem solvers" decide which problem to resolve next?

As I've watched over the past few days, I've seen newly posted problems taken on the day they were first posted while older ones dropped further back on the list. I've seen older problems "tagged" for resolution 3-4 days after the original post. Sometimes posters bump their threads for attention (seems inappropriate on a volunteer forum, but despareness drives all kinds of behaviors).

The waiting process might be mitigated if we knew more about how those decisions were made. Do members of your security team have "specialties" that drive their choices? Does your staff keep a log of unresolved posted problems by age? Do different security specialists use different ways of choosing who's next?

Thanks.

**Horse** · 08-03-2008, 11:29 AM

Hi there and welcome to our forum. All the Security Analysts are specialists in all malware removal. They generally do not deal only with one area. Members are all able to set the way their posts appear each time they log on. Since the Security Analysts are volunteers and some are from other forums altogether, we in Admin do not prescribe which threads are dealt with first. Obviously the amount of threads each day is a large determining factor as to where a thread ends up in the list. We do not find "bumping" a post inappropriate but recommend it, with the proviso that a member only bumps after a period of at least 72 hours.

There is no selection of posts per se. I trust this answers your questions satisfactorily.

**birdjaguar** · 08-03-2008, 11:45 AM

Quote:

Originally Posted by Horse

Hi there and welcome to our forum. All the Security Analysts are specialists in all malware removal. They generally do not deal only with one area. Members are all able to set the way their posts appear each time they log on. Since the Security Analysts are volunteers and some are from other forums altogether, we in Admin do not prescribe which threads are dealt with first. Obviously the amount of threads each day is a large determining factor as to where a thread ends up in the list. We do not find "bumping" a post inappropriate but recommend it, with the proviso that a member only bumps after a period of at least 72 hours.

There is no selection of posts per se. I trust this answers your questions satisfactorily.

Thanks, it does. Since everyone who posts there (including me) is anxious to get started, it is nice to know how it is done.

DonaldG · 08-04-2008, 12:50 PM

Hi Birdjaguar

I would like to add my welcome to you too. Good to see you & hope you enjoy your time here in TSF.

**birdjaguar** · 08-04-2008, 05:51 PM

Thank you. This site offers an enormous amount for me to learn.

Tumbleweed36 · 08-04-2008, 06:05 PM

Hi birdjaguar, nice to see you here on our forum. We hope you get your problem solved and stay around for quite some time enjoying the total forum. There are so many features on the total forum and we all learn from each other so it is an enjoyable experience to be a member here. Have a great evening.

08-03-2008, 10:47 AM	#1 (permalink)
birdjaguar Quark Habitat Join Date: Jul 2008 Posts: 248 OS: Win xp sp2	"HijackThis" log help priorities I am new to this very impressive site and like many others showed up because of a virus problem. As I've read through threads while waiting for my problem to be selected for resolution, I've learned quite abit. Your volunteers are impressive. Here's my question: How do your "problem solvers" decide which problem to resolve next? As I've watched over the past few days, I've seen newly posted problems taken on the day they were first posted while older ones dropped further back on the list. I've seen older problems "tagged" for resolution 3-4 days after the original post. Sometimes posters bump their threads for attention (seems inappropriate on a volunteer forum, but despareness drives all kinds of behaviors). The waiting process might be mitigated if we knew more about how those decisions were made. Do members of your security team have "specialties" that drive their choices? Does your staff keep a log of unresolved posted problems by age? Do different security specialists use different ways of choosing who's next? Thanks. Last edited by Horse; 08-03-2008 at 11:28 AM.

08-03-2008, 11:29 AM	#2 (permalink)
Horse General Manager (Administrator) Join Date: Oct 2003 Location: Durban South Africa Posts: 4,297 OS: WIN XP PRO My System Blog Entries: 1	Re: "HijackThis" log help priorities Hi there and welcome to our forum. All the Security Analysts are specialists in all malware removal. They generally do not deal only with one area. Members are all able to set the way their posts appear each time they log on. Since the Security Analysts are volunteers and some are from other forums altogether, we in Admin do not prescribe which threads are dealt with first. Obviously the amount of threads each day is a large determining factor as to where a thread ends up in the list. We do not find "bumping" a post inappropriate but recommend it, with the proviso that a member only bumps after a period of at least 72 hours. There is no selection of posts per se. I trust this answers your questions satisfactorily. __________________ Know where you're going in life. You may already be there

08-04-2008, 12:50 PM	#4 (permalink)
DonaldG Manager Home Support, Assistant Manager Articles Team Join Date: Aug 2007 Location: Somerset, UK Posts: 10,164 OS: XPsp2 Laptop & Vista Ultimate Desktop My System Blog Entries: 1	Re: "HijackThis" log help priorities Hi Birdjaguar I would like to add my welcome to you too. Good to see you & hope you enjoy your time here in TSF. __________________ . Lest we forget... "They shall grow not old, as we that are left grow old; Age shall not weary them, nor the years condemn. At the going down of the sun and in the morning We will remember them." Submit New Articles Here TSF's Photographer's Corner .

08-04-2008, 05:51 PM	#5 (permalink)
birdjaguar Quark Habitat Join Date: Jul 2008 Posts: 248 OS: Win xp sp2	Re: "HijackThis" log help priorities Thank you. This site offers an enormous amount for me to learn.

08-04-2008, 06:05 PM	#6 (permalink)
Tumbleweed36 Asst Manager Hardware Join Date: May 2005 Location: USA Posts: 19,639 OS: XP Professional	Re: "HijackThis" log help priorities Hi birdjaguar, nice to see you here on our forum. We hope you get your problem solved and stay around for quite some time enjoying the total forum. There are so many features on the total forum and we all learn from each other so it is an enjoyable experience to be a member here. Have a great evening. __________________ ---------- I don't receive email notifications of replies to subscribed threads. (Internet provider policy) Therefore, if I don't respond to your post within 24 hours, please send me a reminder PM and include the link to your thread.