Frustration to the max w/ ver tech help

Brenda Shimek · 06-02-2008, 09:58 PM

If frustration were funny, I would have near death experiences Fri & today just by trying to get satisfactory assistance with "tech support".
I'm almost embarassed to say that I spent a long hour and 15 minutes (75 min.) on the phone Fri being transfered back & forth between Verizon & HP last Fri. Evidently I got virus & computer froze up. I waited forever after going through recording prompts to talk w/ employee. Then, I was xfered to HP. Finally got to talk to human. Unbeknownst to me - they dumped me back to voice prompts from Hell of Verizon. Kiss my foot, then the next sorry person from there slammed be back to HP. Eventually, HP person got me taken care of after I agreed to pay $100 for :extended warranty. Then I purchased Norton Internet protection for $80.
Thank you for contributing to my bad attitude, anxiety, stomach acid, etc. etc. Verisuch web site is just about as useless. I hope I don't find a DSL supplier that is any sorrier.
B Shimek\
**********

chauffeur2 · 06-02-2008, 10:54 PM

Hello Brenda, Welcome to TSF!

On behalf of TSF we are truly sorry to hear about your experiences with your ISP and computer manufacturer.
Unfortunately, whomever recommended the Norton® Anti Virus program to you has done you a disservice indeed.
Norton® Anti Virus is known to be a very 'resource hungry' program that is also very difficult to remove from a computer without the Symantec Norton Removal Tool.
Were you able to resolve the issue/s with your computer?
If not, feel free to post in the appropriate forum here at TSF, and I can assure you that you will receive quality expertise and advice for FREE!

Kind Regards,

**DonaldG** · 06-07-2008, 02:43 PM

Hi Brenda
I echo Dave's warm welcome to TSF.

What a rotten experience you have had. I hate those automated 'you have 10 options, press 1 for....' etc.

I had been a fan of Norton for some time, then I 'saw the light' too.

TSF is a great and friendly place to get some solid gold help & advice on all sorts of computing problems - do stick around and enjoy the companionship this place can give...

06-02-2008, 09:58 PM	#1 (permalink)
Brenda Shimek Registered User Join Date: Jun 2008 Posts: 1 OS: winxp	Frustration to the max w/ ver tech help If frustration were funny, I would have near death experiences Fri & today just by trying to get satisfactory assistance with "tech support". I'm almost embarassed to say that I spent a long hour and 15 minutes (75 min.) on the phone Fri being transfered back & forth between Verizon & HP last Fri. Evidently I got virus & computer froze up. I waited forever after going through recording prompts to talk w/ employee. Then, I was xfered to HP. Finally got to talk to human. Unbeknownst to me - they dumped me back to voice prompts from Hell of Verizon. Kiss my foot, then the next sorry person from there slammed be back to HP. Eventually, HP person got me taken care of after I agreed to pay $100 for :extended warranty. Then I purchased Norton Internet protection for $80. Thank you for contributing to my bad attitude, anxiety, stomach acid, etc. etc. Verisuch web site is just about as useless. I hope I don't find a DSL supplier that is any sorrier. B Shimek\ ********** Last edited by chauffeur2 : 06-02-2008 at 10:46 PM. Reason: Removed Telephone Number.

06-02-2008, 10:54 PM	#2 (permalink)
chauffeur2 Manager, TSF Articles Join Date: Feb 2006 Location: Adelaide, South Australia Posts: 9,910 OS: Xp Sp3 with all updates + Vista™ Ultimate SP1. My System	Re: Frustration to the max w/ ver tech help Hello Brenda, Welcome to TSF! On behalf of TSF we are truly sorry to hear about your experiences with your ISP and computer manufacturer. Unfortunately, whomever recommended the Norton® Anti Virus program to you has done you a disservice indeed. Norton® Anti Virus is known to be a very 'resource hungry' program that is also very difficult to remove from a computer without the Symantec Norton Removal Tool. Were you able to resolve the issue/s with your computer? If not, feel free to post in the appropriate forum here at TSF, and I can assure you that you will receive quality expertise and advice for FREE! Kind Regards, __________________ Dave T. Submit New Articles If it works, Don't fix it! Especially if Bill Gates had anything to do with it!! Last edited by chauffeur2 : 06-08-2008 at 02:06 AM.

06-07-2008, 02:43 PM	#3 (permalink)
DonaldG Moderator Articles Team Join Date: Aug 2007 Location: Somerset, UK Posts: 7,420 OS: XPsp2 Laptop & Vista Ultimate Desktop My System Blog Entries: 1	Re: Frustration to the max w/ ver tech help Hi Brenda I echo Dave's warm welcome to TSF. What a rotten experience you have had. I hate those automated 'you have 10 options, press 1 for....' etc. I had been a fan of Norton for some time, then I 'saw the light' too. TSF is a great and friendly place to get some solid gold help & advice on all sorts of computing problems - do stick around and enjoy the companionship this place can give... __________________ Submit New Articles Join the TSF Team for the Folding@Home Project. I did! Enter TSF Team number 85015 Last edited by DonaldG : 06-07-2008 at 02:44 PM.