Tech Support Forum - Announcements in Forum : New Article Submissions

dai · 05-13-2008 until 06-13-2028

Please read the information before you send threads to the security forum.
Please help us to streamline the process of posting logs.
Important information prior to posting a log.

The Security area has their hands full with the overwhelming requests to analyze a set of logs. The workload is simply more than they can keep up with at this time.

Therefore, we are asking that all Team Members assist our friends on the Security Team by making sure that those we refer actually need the service. In addition, those who do need the service must be prepared properly when they are sent to the security area.

A reminder that we are not at liberty to assist with logs or any security problem or suggest interventions for those problems without the necessary training at the TSF academy. Those decisions must be left to Security Team Members.

We do have an obligation to guide the person who needs assistance in order for them to be helped in an efficient manner. Please review the following suggestions:

When we see a post that appears to have malware, we must prepare the person/thread to be moved to that area. Hardware and/or software issues need to be cleared up prior to being moved to the security area.

When we request that a person post a log series in the security area, please move (or have a mod move it) the total thread. The series of logs needs to be posted as another step in the thread process. The history of intervention is important to the security team member and all interaction information must be included.

We need to remind the person who has suspected malware issues to follow the instructions listed below:

IMPORTANT – Read This Before Posting For Malware Removal Help

If you have difficulty with any of the listed steps, move on to the next one, and make note of the issue in your reply.

Be sure to reach Step 5 and post these requested logs in your next reply:

Panda results (attached)

HijackThis log

Note: The HijackThis Log Help Forum is extremely busy, and it may take some time before you receive a reply from the security area. Please be patient.

05-13-2008 until 06-13-2028
dai Manager, Hardware Forums Join Date: Jul 2004 Location: west australia Posts: 42,059 OS: vista 32x ultimate retail	Please read the information before you send threads to the security forum. Please read the information before you send threads to the security forum. Please help us to streamline the process of posting logs. Important information prior to posting a log. The Security area has their hands full with the overwhelming requests to analyze a set of logs. The workload is simply more than they can keep up with at this time. Therefore, we are asking that all Team Members assist our friends on the Security Team by making sure that those we refer actually need the service. In addition, those who do need the service must be prepared properly when they are sent to the security area. A reminder that we are not at liberty to assist with logs or any security problem or suggest interventions for those problems without the necessary training at the TSF academy. Those decisions must be left to Security Team Members. We do have an obligation to guide the person who needs assistance in order for them to be helped in an efficient manner. Please review the following suggestions: When we see a post that appears to have malware, we must prepare the person/thread to be moved to that area. Hardware and/or software issues need to be cleared up prior to being moved to the security area. When we request that a person post a log series in the security area, please move (or have a mod move it) the total thread. The series of logs needs to be posted as another step in the thread process. The history of intervention is important to the security team member and all interaction information must be included. We need to remind the person who has suspected malware issues to follow the instructions listed below: IMPORTANT – Read This Before Posting For Malware Removal Help If you have difficulty with any of the listed steps, move on to the next one, and make note of the issue in your reply. Be sure to reach Step 5 and post these requested logs in your next reply: Panda results (attached) HijackThis log Note: The HijackThis Log Help Forum is extremely busy, and it may take some time before you receive a reply from the security area. Please be patient. __________________