deathbylamb

hi. i am trying to delete a file off my computer, but i cannot delete it in windows becuase i get the Access denied error when i try to delete it. so i created an MS-DOS boot disk from the floppy drive (A:) and used the floppy to boot the computer in msdos so that i could manually delete the file by putting Del C:\program files\ etc etc. but i keep getting bad command or filename and i am 100% certain that i have typed it in correctly. i have tried different things like delete or erase instead of del and tried putting " " at the start and end of the path nothing seems to work. i also tried typing dir C: or dir C:\program files and it still says bad command or filename. i have dont really know why it cant find the file i think it may be becuase it cant find C: drive or it doesnt know what C: or program files is. please help me this is quite frustrating.

also im not really very tech savvy so if you could explain in english please ^_^ thanks.

JohnthePilot

Hi and welcome to TSF.

Try deleting it using Move on Boot.
Another program you can try is Unlocker.

__________________

Submit New Articles Here

Cenedl heb iaith, cenedl heb galon

deathbylamb

I have tried moveonbot in the past which was useless and i just tried unlocker which also didnt work as i susspected. i have tried many things to kill this file. the program that the file is with is designed so that it is almost impossible to delete without the password for it, and i installed this program about 3 years ago and have now forgotten the password. a friend of mine told me that using MS-DOS i could delete the file becuase ms-dos doesnt run the program therefore the file is not protected and can be manually deleted.

i strongly doubt that there is any program out there that i can download that will delete this file, i need to find out why Ms-dos cant find C drive or program files unless anyone has another way i can delete this file and/or program. also i was thinking of booting linux off a USB and then deleting the file in linux although i am not sure how to do this and if it would even work.

JohnthePilot

MoveonBoot is supposed to remove files in DOS before Windows boots up so I don't know why that didn't work. An ordinary DOS floppy is unlikely to find your C:\ drive because it will be using the FAT system whereas your C:\ drive will use NTFS. A better bet is to use the Ultimate Boot CD.

__________________

Submit New Articles Here

Cenedl heb iaith, cenedl heb galon

deathbylamb

ok like i said before im not very tech savvy, could you please tell when exacly what i need to do. is there a way to convert the floppys FAT system to NTFS if so how do i do this. Also with the moveonbot should i make it so the file is deleted when i restart and, then put the MS-DOS floppy in and reboot it up will that work???

JohnthePilot

If you mark a file for delete on restart with MoveonBoot it should do it during the normal boot procedure. However, if that isn't working the Ultimate Boot CD will allow you to acces NTFS files and you should be able to delete it with that.

__________________

Submit New Articles Here

Cenedl heb iaith, cenedl heb galon

deathbylamb

well this ultimate boot cd looks hopeful so i'll try it out. it doesnt really explain what im suposed to do, do i put this on a cd and restart the computer with it in?
and yeah when i tried the moveonbot it did delete the file but the program realised that the file was deleted and so it locked me out of the internet. oh by the way the program is called Blue coat K9 web protection. have you come accross this before? any further help is greatly appreceiated

deathbylamb

im starting to think that theres no way to remove this program becuase even if i delete the files the program locks me out of the internet anyway. maybe theres a way to disable it from locking me out of the net?

JohnthePilot

K9 is a parental protection program and is designed to be difficult to remove otherwise it wouldn't be much good if you see what I mean. You could try deleting the program files but that could cause even more problems. The only other thing I can suggest is that you contact k9 or Bluecoat and ask for a new password.

__________________

Submit New Articles Here

Cenedl heb iaith, cenedl heb galon

deathbylamb

yes i know what it is, i installed it about 3 yrs ago but i dont need it anymore so im trying to remove it.
I have contacted k9's support line and sent them an email about my situation. thanks for your help.

JohnthePilot

Sorry I can't be more help but all the information I've found indicates that you can cause more problems for yourself trying to delete it without the password.

__________________

Submit New Articles Here

Cenedl heb iaith, cenedl heb galon

deathbylamb

dont worry about it, i should be getting an email back from k9 support soon. thanks again

JohnthePilot

OK. Let us know how you get on.

__________________

Submit New Articles Here

Cenedl heb iaith, cenedl heb galon