ksga

Help! For some reason, I cannot access certain web pages. It doesn't matter what browser I use or computer (I have a wireless broadband modem which has 2 computers connected to it - both computers have the same problem). I cannot download updates for anti virus or microsoft, but as you can see I am connected because I am on this forum! This started happening for no apparent reason and now I cannot access some really huge sites - (apple.com for one) and it is getting really frustrating. When I type in a web address one of 2 things happen: it takes about 5 minutes to load and then the screen says "Internet Explorer cannot display the webpage",
other times it takes about the same time and the site comes up as simple html (i think thats what its called) for all the links etc. At first I thought the sites were down but after a day or so it was all a bit coincidental and then other people were loading the pages just fine. If anyone could help that would be great!

wmorri

Hi,

I am going to do a little network diag to see what we can do for you here in this forum, but I might move this to the network forum.

Can you tell me what brand and model of wireless router you have? Do you have any computers connected via ethernet cable too?

I would like to know what happens when you enter this into terminal: Also, I would like you to enter Lets start there and then go from there.

Cheers!

ksga

Thanks for the quick reply. The modem is a 2wire 2701H6V-W. All computers are connected via wireless. This is what came up when entering ipconfig /all:

C:\Users\Katie>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Katie-laptop
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : gateway.2wire.net

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Marvell Yukon 88E8040 PCI-E Fast Ethernet
Controller
Physical Address. . . . . . . . . : 00-23-AE-0E-5B-37
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : Intel(R) Wireless WiFi Link 4965AGN
Physical Address. . . . . . . . . : 00-21-5C-80-80-D1
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::896c:d147:3827:1c64%10(Preferred)
IPv4 Address. . . . . . . . . . . : 10.0.0.3(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Wednesday, June 10, 2009 4:38:49 PM
Lease Expires . . . . . . . . . . : Wednesday, June 17, 2009 4:38:49 PM
Default Gateway . . . . . . . . . : 10.0.0.138
DHCP Server . . . . . . . . . . . : 10.0.0.138
DHCPv6 IAID . . . . . . . . . . . : 218112348
DNS Servers . . . . . . . . . . . : 10.0.0.138
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Bluetooth Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : 00-1F-E2-DE-E9-46
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{77CCC4AE-68AA-43C3-B2EA-4E8C9C302
89A}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Connection-specific DNS Suffix . : gateway.2wire.net
Description . . . . . . . . . . . : isatap.gateway.2wire.net
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::5efe:10.0.0.3%14(Preferred)
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 10.0.0.138
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter Local Area Connection* 10:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{5F508645-088E-4CC5-ABBE-887D7F1D7
1B2}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:cf2e:3096:346d:e44:f5ff:fffc(Prefe
rred)
Link-local IPv6 Address . . . . . : fe80::346d:e44:f5ff:fffc%13(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

C:\Users\Katie>



And for ping 66.102.1.47:


C:\Users\Katie>ping 66.102.1.47

Pinging 66.102.1.47 with 32 bytes of data:

Reply from 66.102.1.47: bytes=32 time=322ms TTL=238
Reply from 66.102.1.47: bytes=32 time=321ms TTL=238
Reply from 66.102.1.47: bytes=32 time=322ms TTL=238
Reply from 66.102.1.47: bytes=32 time=323ms TTL=238

Ping statistics for 66.102.1.47:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 321ms, Maximum = 323ms, Average = 322ms

C:\Users\Katie>


I hope this helps!
Thanks very much!

Blade_Jones

Are you running Peer Guardian? If so disable and see if you can then access these sites that you can't access now.

wmorri

Hi,

Thank you for that information! You say that you can't access some websites, have you checked to make sure that your firewall isn't blocking them or that another piece of software isn't blocking them.

Cheers!

Blade_Jones

I would just add that Peer Guardian will block you from downloading drivers on Dell's site. Some sites act strange when you use Firefox instead of Internet Explorer. Example: Register an account on thePirateBay with Firefox and you will NEVER get the expected email to confirm the account. This is probably not it but test disabling pop ups.

Blade_Jones

Hey wmorri,
Hypothetically if the only problem in the chain was some sort of DSL router failure or cabling failure inside one's home, what would be the tell tale or definitive sign(s) when you do an ipconfig /all test or ipconfig test?

wmorri

Blade,

If you look at an ipconfig and see that your ip is 169.254.*.*, then you can bet that there is a problem with a the connection, whether it is with the modem or router that isn't as easy, but you can usuall tell by doing power cycles to start and then try removing different pieces of hardware and see what the outcome is.

cheers!

Blade_Jones

And if you see that your ip is there (example: 169.254), is it possible that a software program could somehow be blocking an internet connection via AOL and via Internet Explorer (example: firewall issue, bloated AOL software, Port Magic)?

wmorri

As far as I know not usually. But this is getting off topic, I would like to wait to hear from the OP and see if they are still having problems.