multiple browser issue

1nikki180 · 05-06-2008, 06:57 PM

Hey guys, I have a bit of an issue with my internet and was hoping to get some help.

Ok heres the situation: I cant access the internet using IE or Firefox. All i get is a cant find the address error. I know that im connected to my home network as I can download updates for programs, sign in to msn and my computer tells me I have an excellent connection. This first happened to me after I installed the new beta version for Firefox. Since then I have uninstalled it and deleted the install file. I am running Windows Vista.

I have tried scanning my computer with various virus and antispyware programs, I have ran my computer in safe mode with networking, cleared my DNS cache, used a restore point, restoring internet explorer settings, used windows internet dianostics, I have also tried restoring winsock and ipv6 etc in comand prompt.

Although when I ping websites through command prompt they fail.

thanks in advance.

royalhonor · 05-08-2008, 07:18 PM

I've had a similar problem before. I fixed it by disabling the proxy in the LAN settings.

jamiemac2005 · 05-11-2008, 05:37 PM

Hey your problem isn't a virus i've installed firefox 3b5 and it runs fine... i suggest you check your network settings, as it's a problem with IE and firefox and they don't share internet settings but they do share network settings.... you could check your proxy, but firefox normally says "firefox cannot find the proxy server" when its a proxy problem...

You need to thourougly check your network settings and ensure your network isn't local only, also what type of network do you have? do you have a router? if yes then try ping it (usually 192.168.1.1, but it all depends on the setup)

Cheers,
jamey

1nikki180 · Yesterday, 01:55 AM

Yes I have a router. I have a wireless network. When I tried to ping my router I had a general failure.

jamiemac2005 · Yesterday, 06:28 AM

Okay so the problem is your network... Specifically the connection from the pc to your router. Have you got other computers on the network ? do they connect ok?

Another thing thats crossed my mind is your router's settings? Do you have a firewall enabled on the router? And does it filter mac addresses or limit IP addresses that can connect to it?

Does vista's networking stuff say it's connected? and can you connect to alternate networks?

Just trying to narrow down the problem, but if you can then check your router's settings because they could play a big part in it (i had problems setting up my router's firewall ages back and it frustrated me [A lot])...

If theres a mod around and they could move this to the networking forums it may get 1nikki180 an answer...

[Thread moved to Networking, thanks Jamey]

Cheers,
Jamey

johnwill · Yesterday, 04:57 PM

Please supply the following info, exact make and models of the equipment please.

What country are you located in.
Name of your ISP (Internet Service Provider).
What is the expected Upstream/Downstream speed for your ISP Connection?
Make and exact model of the broadband modem.
Make and exact model and hardware version of the router (if a separate unit).
Model numbers can usually be obtained from the label on the device.
Connection type, wired or wireless.
If wireless, encryption used, (none, WEP, WPA, or WPA2)
Make and model of your computer.
Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP1-SP2, Vista, etc.
The Internet Browser in use, IE, Firefox, Opera, etc.

Please give an exact description of your problem symptoms, including the exact text of any error messages.

If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms?

If there are other computers on the same network, are they experiencing the same issue, or do they function normally?

On any affected computer, I'd also like to see this:

Hold the Windows key and press R, then type CMD to open a command prompt:

Type the following commands:

PING 216.109.112.135

PING yahoo.com

NBTSTAT -n

IPCONFIG /ALL

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.

05-06-2008, 06:57 PM	#1 (permalink)
1nikki180 Registered User Join Date: May 2008 Posts: 2 OS: vista	multiple browser issue Hey guys, I have a bit of an issue with my internet and was hoping to get some help. Ok heres the situation: I cant access the internet using IE or Firefox. All i get is a cant find the address error. I know that im connected to my home network as I can download updates for programs, sign in to msn and my computer tells me I have an excellent connection. This first happened to me after I installed the new beta version for Firefox. Since then I have uninstalled it and deleted the install file. I am running Windows Vista. I have tried scanning my computer with various virus and antispyware programs, I have ran my computer in safe mode with networking, cleared my DNS cache, used a restore point, restoring internet explorer settings, used windows internet dianostics, I have also tried restoring winsock and ipv6 etc in comand prompt. Although when I ping websites through command prompt they fail. thanks in advance.

05-08-2008, 07:18 PM	#2 (permalink)
royalhonor Registered User Join Date: Dec 2007 Posts: 13 OS: XP MCE 2005 SP3	Re: multiple browser issue I've had a similar problem before. I fixed it by disabling the proxy in the LAN settings.

05-11-2008, 05:37 PM	#3 (permalink)
jamiemac2005 Registered User Join Date: Jul 2007 Posts: 230 OS: Win Vista Home Premium	Re: multiple browser issue Hey your problem isn't a virus i've installed firefox 3b5 and it runs fine... i suggest you check your network settings, as it's a problem with IE and firefox and they don't share internet settings but they do share network settings.... you could check your proxy, but firefox normally says "firefox cannot find the proxy server" when its a proxy problem... You need to thourougly check your network settings and ensure your network isn't local only, also what type of network do you have? do you have a router? if yes then try ping it (usually 192.168.1.1, but it all depends on the setup) Cheers, jamey

Yesterday, 01:55 AM	#4 (permalink)
1nikki180 Registered User Join Date: May 2008 Posts: 2 OS: vista	Re: multiple browser issue Yes I have a router. I have a wireless network. When I tried to ping my router I had a general failure.

Yesterday, 06:28 AM	#5 (permalink)
jamiemac2005 Registered User Join Date: Jul 2007 Posts: 230 OS: Win Vista Home Premium	Re: multiple browser issue Okay so the problem is your network... Specifically the connection from the pc to your router. Have you got other computers on the network ? do they connect ok? Another thing thats crossed my mind is your router's settings? Do you have a firewall enabled on the router? And does it filter mac addresses or limit IP addresses that can connect to it? Does vista's networking stuff say it's connected? and can you connect to alternate networks? Just trying to narrow down the problem, but if you can then check your router's settings because they could play a big part in it (i had problems setting up my router's firewall ages back and it frustrated me [A lot])... If theres a mod around and they could move this to the networking forums it may get 1nikki180 an answer... [Thread moved to Networking, thanks Jamey] Cheers, Jamey Last edited by koala : Yesterday at 12:16 PM.

Yesterday, 04:57 PM	#6 (permalink)
johnwill Manager, Networking Forums Join Date: Sep 2002 Location: S.E. Pennsylvania, US Posts: 27,299 OS: XP-Pro, Vista, Linux Blog Entries: 1	Re: multiple browser issue Please supply the following info, exact make and models of the equipment please. What country are you located in. Name of your ISP (Internet Service Provider). What is the expected Upstream/Downstream speed for your ISP Connection? Make and exact model of the broadband modem. Make and exact model and hardware version of the router (if a separate unit). Model numbers can usually be obtained from the label on the device. Connection type, wired or wireless. If wireless, encryption used, (none, WEP, WPA, or WPA2) Make and model of your computer. Version and patch level of Windows on all affected machines, i.e. XP-Home (or XP-Pro), SP1-SP2, Vista, etc. The Internet Browser in use, IE, Firefox, Opera, etc. Please give an exact description of your problem symptoms, including the exact text of any error messages. If you're using a wireless connection, have you tried a direct connection with a cable to see if that changes the symptoms? If there are other computers on the same network, are they experiencing the same issue, or do they function normally? On any affected computer, I'd also like to see this: Hold the Windows key and press R, then type CMD to open a command prompt: Type the following commands: PING 216.109.112.135 PING yahoo.com NBTSTAT -n IPCONFIG /ALL Right click in the command window and choose Select All, then hit Enter. Paste the results in a message here. If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here. __________________ If TSF has helped you, Tell us about it! or Donate to help keep the site up! Microsoft MVP - Windows Desktop Experience