AOL won't uninstall

Conbon · 04-05-2007, 12:16 PM

Ok, I am so frustrated!
I have taken an HP Pavillion that had ME OS. I installed a fresh XP OS. I have a disc that I bought that is XP and it says upgrade on the CD.

So, then I tried to go online. It already had a modem in it that worked before the xp install. So, then I can't remember what happened, but I bought a new modem. US Robotics 56K fax PCI modem.

I installed 9.0 Securtity Edition and I couldn't go online. I checked the modem through the modem query and it said that it was working correctly and there were modem strings. I did this several times.

Then I got a message when I tried to dial up to AOL and go online.The message said.....
"An error has occured due to low memory. Please close other programs running on your computer, then try again. If the problem persists, exit and restrt AOL. You may also need to restart your computer."
I have looked in the control panel/Add/Remove programs and have uninstalled AOL. Then I uninstalled everything else there is in there that pertains to AOL. Then I went to do a search for aol and found stuff and deleted it. I emptied the recycle bin. Restarted and then I tried to do a reinstall. Same things happened over and over again.

I called tech support for AOL. They instructed me to do several things. One of which , was to right click on the AOL icon by the clock and go to system information. I went to the connectivity tab and it would just hang and hang and hang. They said that the ACS file must be missing.They said I should be all set.

Well neadless to say, I am still not online. Still can't get rid of all of the AOL stuff that comes up on a search. I have deleted anything aol in the c/program files, windows folder, stuff still comes up and still shows up in the add/remove programs and the message still says that there is aol running.

AOL was trying to have me close all AOL programs and that didn't work either.

I think I did a restore of xp also and I still have the same problems..... How will I ever figure this out????

P.S. I did try to install a different kind of aol and found out that it was AOL VR....vista ready... I didn't know it was VR. It didn't say on the CD or the CD jacket. Would that make a difference?

Please someone help me get this AOL hell figured out!!!

Thank you......Connie

John.fischetti · 04-05-2007, 04:01 PM

Connie,
You installed XP on you Pavilion? What is the processor and system memory on it? While XP claims to work on relatively most systems and memory configurations, you really need a P4 and 512MB to run effectively. Additionally why the insistance on A-O-Hell?

Conbon · 04-05-2007, 10:54 PM

Ok, I am persistant on AOL because I live in the country and this is the only internet that I can get with my phone and phone company.

I have 2 Hp Pavillions. xt983 which is the one that I am able to get online with. Also have a xt 858 which was my brothers old computer that had ME on it I believe when he bought it. Our 2 computers are pretty much the same age.

I installed xp on mine and I only have 256 mg ram. Mine is a Albatron motherboard, AMD xp-1099 processor,133.3 MHz (PC2100),bios..Pheonix.

The computer that won't install AOL is a 256mb, Pentium 111,996MHz, and this computer only has 4 programs in the add/remove programs list... very minimal. That is the reason I couldn't understand why it said there was low memory.

Drinkman · 11-06-2007, 01:38 PM

In the run line type....

reg delete "HKLM\SOFTWARE\America Online" /v STATE

That will fix the Low Memory issue.

pasogal · 11-14-2007, 07:20 AM

just read this post and thought "did I post this" no but the problem is the same. I did try the run line reg. delete but it did not work
i had downloaded the new aol desktop and it would not run on my pc so i tried to uninstall it and reinstall the 9.0 and not i have the same error as Conbon i have a pavilion running win xp i have a 1.70 GHz pprocessor and 760 mb or ram. when i start aol it gets to the checking password and then the error pops up
Thanks
Connie

Drinkman · 11-17-2007, 08:42 AM

If the run line didn't work try signing on as a Guest (or go to a PC that has internet access) and nav to...

lowmemoryfix.notlong.com

You'll be linked to a site where you can download a small file that will fix the issue.

or

You can open open the reg editor and nav to the HKLM\SOFTWARE\America Online folder and delete the STATE key from there.

04-05-2007, 12:16 PM	#1 (permalink)
Conbon Registered User Join Date: Apr 2007 Location: Michigan Posts: 47 OS: XP home addition upgrade	AOL won't uninstall Ok, I am so frustrated! I have taken an HP Pavillion that had ME OS. I installed a fresh XP OS. I have a disc that I bought that is XP and it says upgrade on the CD. So, then I tried to go online. It already had a modem in it that worked before the xp install. So, then I can't remember what happened, but I bought a new modem. US Robotics 56K fax PCI modem. I installed 9.0 Securtity Edition and I couldn't go online. I checked the modem through the modem query and it said that it was working correctly and there were modem strings. I did this several times. Then I got a message when I tried to dial up to AOL and go online.The message said..... "An error has occured due to low memory. Please close other programs running on your computer, then try again. If the problem persists, exit and restrt AOL. You may also need to restart your computer." I have looked in the control panel/Add/Remove programs and have uninstalled AOL. Then I uninstalled everything else there is in there that pertains to AOL. Then I went to do a search for aol and found stuff and deleted it. I emptied the recycle bin. Restarted and then I tried to do a reinstall. Same things happened over and over again. I called tech support for AOL. They instructed me to do several things. One of which , was to right click on the AOL icon by the clock and go to system information. I went to the connectivity tab and it would just hang and hang and hang. They said that the ACS file must be missing.They said I should be all set. Well neadless to say, I am still not online. Still can't get rid of all of the AOL stuff that comes up on a search. I have deleted anything aol in the c/program files, windows folder, stuff still comes up and still shows up in the add/remove programs and the message still says that there is aol running. AOL was trying to have me close all AOL programs and that didn't work either. I think I did a restore of xp also and I still have the same problems..... How will I ever figure this out???? P.S. I did try to install a different kind of aol and found out that it was AOL VR....vista ready... I didn't know it was VR. It didn't say on the CD or the CD jacket. Would that make a difference? Please someone help me get this AOL hell figured out!!! Thank you......Connie

04-05-2007, 04:01 PM	#2 (permalink)
John.fischetti Registered User Join Date: Jul 2005 Location: Maryland Posts: 24 OS: Windows Server 2003 SBS	Re: AOL won't uninstall Connie, You installed XP on you Pavilion? What is the processor and system memory on it? While XP claims to work on relatively most systems and memory configurations, you really need a P4 and 512MB to run effectively. Additionally why the insistance on A-O-Hell?

04-05-2007, 10:54 PM	#3 (permalink)
Conbon Registered User Join Date: Apr 2007 Location: Michigan Posts: 47 OS: XP home addition upgrade	Re: AOL won't uninstall Ok, I am persistant on AOL because I live in the country and this is the only internet that I can get with my phone and phone company. I have 2 Hp Pavillions. xt983 which is the one that I am able to get online with. Also have a xt 858 which was my brothers old computer that had ME on it I believe when he bought it. Our 2 computers are pretty much the same age. I installed xp on mine and I only have 256 mg ram. Mine is a Albatron motherboard, AMD xp-1099 processor,133.3 MHz (PC2100),bios..Pheonix. The computer that won't install AOL is a 256mb, Pentium 111,996MHz, and this computer only has 4 programs in the add/remove programs list... very minimal. That is the reason I couldn't understand why it said there was low memory.

11-06-2007, 01:38 PM	#4 (permalink)
Drinkman Registered User Join Date: Nov 2007 Posts: 2 OS: XP SP2	Re: AOL won't uninstall In the run line type.... reg delete "HKLM\SOFTWARE\America Online" /v STATE That will fix the Low Memory issue.

11-14-2007, 07:20 AM	#5 (permalink)
pasogal Registered User Join Date: Nov 2007 Location: Central Alabama Posts: 4 OS: xp pro sp 2	Re: AOL won't uninstall just read this post and thought "did I post this" no but the problem is the same. I did try the run line reg. delete but it did not work i had downloaded the new aol desktop and it would not run on my pc so i tried to uninstall it and reinstall the 9.0 and not i have the same error as Conbon i have a pavilion running win xp i have a 1.70 GHz pprocessor and 760 mb or ram. when i start aol it gets to the checking password and then the error pops up Thanks Connie

11-17-2007, 08:42 AM	#6 (permalink)
Drinkman Registered User Join Date: Nov 2007 Posts: 2 OS: XP SP2	Re: AOL won't uninstall If the run line didn't work try signing on as a Guest (or go to a PC that has internet access) and nav to... lowmemoryfix.notlong.com You'll be linked to a site where you can download a small file that will fix the issue. or You can open open the reg editor and nav to the HKLM\SOFTWARE\America Online folder and delete the STATE key from there.