Mozilla won't load? Help!

xdeeliciouzx · 02-01-2006, 08:57 PM

I've been using Mozilla for the past year or so and have never had problems with it. Today I was updating it and the update crashed. I restarted the computer but Mozilla refused to load any sites. I am currently using IE but I'd like to know how to get Mozilla to work again.

Please help!

Thank you!

batty_professor · 02-01-2006, 11:41 PM

Check the connection settings in edit tab/preferences/general/connection settings. Make sure Mozilla is configured to use your internet connection.

**koala** · 02-02-2006, 08:54 AM

The crashed update could have damaged some Mozilla files. Try reinstalling it (backup your bookmarks and settings first)

xdeeliciouzx · 02-02-2006, 05:36 PM

How do I make sure that Firefox is using my connection?

I have tried reinstalling it and whatnot but it still refuses to work.

Actually, I tried to reinstall it several times but it would not work.

Is there anything else that could be wrong?

batty_professor · 02-02-2006, 08:16 PM

Does Mozilla load, but just not find any websites? Or will Mozilla just not open at all? If it simply will not open at all, I would suggest uninstalling Mozilla, completely, of course back up the bookmarks and such, but uninstall completely all instances of all Mozilla installations. And then re-install. Check the open applications in the task manager for any open browsers and close it/them before attempting the uninstall. You cannot manage/ install / uninstall ANY browsers, or any other applications for that matter, if they are open.

xdeeliciouzx · 02-03-2006, 09:33 AM

Mozilla will open but it does not find any sites. IE works but Mozilla won't. I have tried installing and reinstalling but it just won't work.

How do I uninstall ALL instances, as you have stated?

Should I try anything else or give up and find another browser?

**koala** · 02-03-2006, 09:42 AM

To uninstall, close all browsers and email programs, uninstall Mozilla from Add/Remove Programs, reboot and reinstall with no other programs running.

If you're getting a 'Server not found' error when you try to load a site, check your firewall settings to make sure Mozilla is not being blocked.

xdeeliciouzx · 02-03-2006, 03:31 PM

I don't even get the 'Server not found' message. Mozilla opens but just stays blank completely.

Any other suggestions? I just can't seem to get this fixed!

batty_professor · 02-03-2006, 07:28 PM

Quote:

Originally Posted by koala

To uninstall, close all browsers and email programs, uninstall Mozilla from Add/Remove Programs, reboot and reinstall with no other programs running..

Did you try this as suggested? Hint: all instances should appear in the add/remove programs list. Make sure all are uninstalled before the reboot, and you might wish to check the list again after the reboot, just to make sure Mozilla is ALL gone from the add/remove list. If all is clear, then do a fresh download and re-install.

02-01-2006, 08:57 PM	#1 (permalink)
xdeeliciouzx Registered User Join Date: Mar 2005 Posts: 72 OS: Win XP	Mozilla won't load? Help! I've been using Mozilla for the past year or so and have never had problems with it. Today I was updating it and the update crashed. I restarted the computer but Mozilla refused to load any sites. I am currently using IE but I'd like to know how to get Mozilla to work again. Please help! Thank you!

02-01-2006, 11:41 PM	#2 (permalink)
batty_professor Asst. Manager, Alternative Computing Forums Join Date: Jul 2004 Location: Hooterville Il 45 mi. east of St. Louis mo Posts: 2,608 OS: Fedora Core 5 for now	Check the connection settings in edit tab/preferences/general/connection settings. Make sure Mozilla is configured to use your internet connection. __________________ It's better to know me and not need me than to need me and not know me. B. While users are never under any obligation, if you feel the urge please feel free to visit our donation page. Every little bit helps. And we thank you for your support. Microsoft free Registered Linux user 397458

02-02-2006, 08:54 AM	#3 (permalink)
koala Moderator Hardware Team Join Date: Mar 2005 Location: UK Posts: 12,400 OS: XP/7/Ubuntu My System	The crashed update could have damaged some Mozilla files. Try reinstalling it (backup your bookmarks and settings first) __________________ New members: Subscribe to your thread (Thread Tools) to receive an instant email notification when you get a reply. TSF Folding@Home Team 85015 - details here

02-02-2006, 08:16 PM	#5 (permalink)
batty_professor Asst. Manager, Alternative Computing Forums Join Date: Jul 2004 Location: Hooterville Il 45 mi. east of St. Louis mo Posts: 2,608 OS: Fedora Core 5 for now	Does Mozilla load, but just not find any websites? Or will Mozilla just not open at all? If it simply will not open at all, I would suggest uninstalling Mozilla, completely, of course back up the bookmarks and such, but uninstall completely all instances of all Mozilla installations. And then re-install. Check the open applications in the task manager for any open browsers and close it/them before attempting the uninstall. You cannot manage/ install / uninstall ANY browsers, or any other applications for that matter, if they are open. __________________ It's better to know me and not need me than to need me and not know me. B. While users are never under any obligation, if you feel the urge please feel free to visit our donation page. Every little bit helps. And we thank you for your support. Microsoft free Registered Linux user 397458

02-03-2006, 09:33 AM	#6 (permalink)
xdeeliciouzx Registered User Join Date: Mar 2005 Posts: 72 OS: Win XP	Mozilla will open but it does not find any sites. IE works but Mozilla won't. I have tried installing and reinstalling but it just won't work. How do I uninstall ALL instances, as you have stated? Should I try anything else or give up and find another browser? Last edited by xdeeliciouzx; 02-03-2006 at 09:35 AM.

02-02-2006, 05:36 PM	#4 (permalink)
xdeeliciouzx Registered User Join Date: Mar 2005 Posts: 72 OS: Win XP	How do I make sure that Firefox is using my connection? I have tried reinstalling it and whatnot but it still refuses to work. Actually, I tried to reinstall it several times but it would not work. Is there anything else that could be wrong?

02-03-2006, 09:42 AM	#7 (permalink)
koala Moderator Hardware Team Join Date: Mar 2005 Location: UK Posts: 12,400 OS: XP/7/Ubuntu My System	To uninstall, close all browsers and email programs, uninstall Mozilla from Add/Remove Programs, reboot and reinstall with no other programs running. If you're getting a 'Server not found' error when you try to load a site, check your firewall settings to make sure Mozilla is not being blocked. __________________ New members: Subscribe to your thread (Thread Tools) to receive an instant email notification when you get a reply. TSF Folding@Home Team 85015 - details here

02-03-2006, 03:31 PM	#8 (permalink)
xdeeliciouzx Registered User Join Date: Mar 2005 Posts: 72 OS: Win XP	I don't even get the 'Server not found' message. Mozilla opens but just stays blank completely. Any other suggestions? I just can't seem to get this fixed!