BSOD on using IDM with Firefox

jayzzy · 10-06-2009, 12:02 PM

Guys im having a problem with my currently installed internet download manager which is integrated with firefox latest version..

The thing is when i try to download something the usuall download box of IDM appears to start or to cancel download, but when i try to cancel it my system displays a sec of Blue screen and my system restarts by its own..

Im using latest version of both firefox and of IDM..
i dont have any problem when i use different download managers but as im with IDM for the past 2 and more years and i use my rapidshare account it..it was working fine before but now its giving me some problem.

Here are the further details if you guys need to solve the problem

OS: Windows XP professional SP2
CPU: E6300
Ram:
2gb DDR2
Mobo: P5kpl-cm from asus
GPU: XFX GTS250
PSU : CM 430W

Now please dont tell me to use a different browser or to use a different download manager coz you know if i m with these both i.e ff and idm theres a reason behind it :)

Thanks

waiting for your replies.

Jayzzy

**koala** · 10-06-2009, 12:13 PM

To see the blue screen without the computer restarting, go to Control Panel > System > Advanced tab > Startup & Recovery Settings button > System Failure and remove the checkmark from 'Automatically restart'. The full BSOD message and Stop error code will help pinpoint the cause of the problem.

Have you tried using IDM with all your other addons disabled?

Do you only have this problem with IDM when using it with Rapidshare?

jayzzy · 10-06-2009, 01:03 PM

yes im only facing it will IDM ..everything else then IDM is working fine..
the thing is that when i try to CANCEL the download it BSODS else if i press download button nothing happens
well let me see whats causing this

jayzzy · 10-07-2009, 03:50 AM

Quote:

To see the blue screen without the computer restarting, go to Control Panel > System > Advanced tab > Startup & Recovery Settings button > System Failure and remove the checkmark from 'Automatically restart'. The full BSOD message and Stop error code will help pinpoint the cause of the problem.

Have you tried using IDM with all your other addons disabled?

Do you only have this problem with IDM when using it with Rapidshare?

Allright now i have reinstalled my OS but its still giving me the same thing..i have captured the screen for you this time
I have even used CCLEANER and registryfix but none works..

But after i install IDM which ever version..i get a dialouge box of some error like this

"The previously installed IDM file maybe corrupt use flaky spyware " something like this..
but i didnt installed the any idm before this then how it can say this as i have reinstalled the OS i.e winXP

Here is the BSOD i got

~~T J Belfiore~~ · 10-07-2009, 12:50 PM

Hello, jayzzy.

PLEASE, follow these instructions on this page: http://www.techsupportforum.com/1871981-post2.html

After doing so, attach the output files in your next post . . .

THEN . . .

I'll analyze them!

jayzzy · 10-07-2009, 01:08 PM

hey TJ i got this error when i followed ur thread

~~T J Belfiore~~ · 10-07-2009, 01:14 PM

Do you have any files in your "C:\Windows\Minidump" folder? If so, zip and attach them.

jayzzy · 10-07-2009, 02:00 PM

yae i got a folder of minidump which had 3 files in it

attached

~~T J Belfiore~~ · 10-07-2009, 02:41 PM

Hello.

Quote:

currently installed internet download manager which is integrated with firefox latest version

What exactly were you referring to? I was unaware there was even a download manager "installed" (so to speak) with the any version, let alone the new version.

One of the main reasons for the third and last BSOD I received was "IDman.exe" which is a component for a download manager.. WHAT one have you downloaded?

The module name couldn't even be found for this thing.. are you sure you didn't install it yourself? What's it called? Where did you get it?

jeffro0625 · 03-09-2010, 04:52 AM

Im having the same problem. Ran windbg and came up with this

PHP Code:


			
Microsoft (R) Windows Debugger Version 6.12.0002.633 X86

Copyright (c) Microsoft Corporation. All rights reserved.





Loading Dump File [C:WindowsMinidump030810-39702-01.dmp]

Mini Kernel Dump File: Only registers and stack trace are available



Symbol search path is: SRV*C:Symbols*http://msdl.microsoft.com/download/symbols

Executable search path is: 

Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible

Product: WinNt, suite: TerminalServer SingleUserTS

Built by: 7600.16385.x86fre.win7_rtm.090713-1255

Machine Name:

Kernel base = 0x83415000 PsLoadedModuleList = 0x8355d810

Debug session time: Mon Mar  8 20:48:07.306 2010 (UTC - 6:00)

System Uptime: 0 days 8:16:19.038

Loading Kernel Symbols

...............................................................

................................................................

...........................................

Loading User Symbols

Loading unloaded module list

.........................

*******************************************************************************

*                                                                             *

*                        Bugcheck Analysis                                    *

*                                                                             *

*******************************************************************************



Use !analyze -v to get detailed debugging information.



BugCheck D1, {0, 2, 1, 88e84a0a}



Probably caused by : ntkrpamp.exe ( nt!KiTrap0E+2cf )



Followup: MachineOwner

---------



0: kd> !analyze -v

*******************************************************************************

*                                                                             *

*                        Bugcheck Analysis                                    *

*                                                                             *

*******************************************************************************



DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)

An attempt was made to access a pageable (or completely invalid) address at an

interrupt request level (IRQL) that is too high.  This is usually

caused by drivers using improper addresses.

If kernel debugger is available get stack backtrace.

Arguments:

Arg1: 00000000, memory referenced

Arg2: 00000002, IRQL

Arg3: 00000001, value 0 = read operation, 1 = write operation

Arg4: 88e84a0a, address which referenced memory



Debugging Details:

------------------





WRITE_ADDRESS: GetPointerFromAddress: unable to read from 8357d718

Unable to read MiSystemVaType memory at 8355d160

 00000000 



CURRENT_IRQL:  2



FAULTING_IP: 

+63e62faf034cdc60

88e84a0a f3a5            rep movs dword ptr es:[edi],dword ptr [esi]



CUSTOMER_CRASH_COUNT:  1



DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT



BUGCHECK_STR:  0xD1



PROCESS_NAME:  IDMan.exe



TRAP_FRAME:  b6488dd0 -- (.trap 0xffffffffb6488dd0)

ErrCode = 00000002

eax=dd2e9b4c ebx=00000000 ecx=000006d2 edx=00000000 esi=dd2e8004 edi=00000000

eip=88e84a0a esp=b6488e44 ebp=b6488e4c iopl=0         nv up ei pl nz ac pe nc

cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010216

88e84a0a f3a5            rep movs dword ptr es:[edi],dword ptr [esi]

Resetting default scope



LAST_CONTROL_TRANSFER:  from 88e84a0a to 8345b7eb



STACK_TEXT:  

b6488dd0 88e84a0a badb0d00 00000000 83484439 nt!KiTrap0E+0x2cf

WARNING: Frame IP not in any known module. Following frames may be wrong.

b6488e4c 88e5fc43 00000000 dd2e8004 00001b48 0x88e84a0a

b6488e50 00000000 dd2e8004 00001b48 00000246 0x88e5fc43





STACK_COMMAND:  kb



FOLLOWUP_IP: 

nt!KiTrap0E+2cf

8345b7eb 833dc48a578300  cmp     dword ptr [nt!KiFreezeFlag (83578ac4)],0



SYMBOL_STACK_INDEX:  0



SYMBOL_NAME:  nt!KiTrap0E+2cf



FOLLOWUP_NAME:  MachineOwner



MODULE_NAME: nt



IMAGE_NAME:  ntkrpamp.exe



DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc007



FAILURE_BUCKET_ID:  0xD1_nt!KiTrap0E+2cf



BUCKET_ID:  0xD1_nt!KiTrap0E+2cf



Followup: MachineOwner

---------

10-06-2009, 12:02 PM	#1 (permalink)
jayzzy Registered User Join Date: Mar 2009 Posts: 13 OS: xp	BSOD on using IDM with Firefox Guys im having a problem with my currently installed internet download manager which is integrated with firefox latest version.. The thing is when i try to download something the usuall download box of IDM appears to start or to cancel download, but when i try to cancel it my system displays a sec of Blue screen and my system restarts by its own.. Im using latest version of both firefox and of IDM.. i dont have any problem when i use different download managers but as im with IDM for the past 2 and more years and i use my rapidshare account it..it was working fine before but now its giving me some problem. Here are the further details if you guys need to solve the problem OS: Windows XP professional SP2 CPU: E6300 Ram: 2gb DDR2 Mobo: P5kpl-cm from asus GPU: XFX GTS250 PSU : CM 430W Now please dont tell me to use a different browser or to use a different download manager coz you know if i m with these both i.e ff and idm theres a reason behind it :) Thanks waiting for your replies. Jayzzy

10-06-2009, 12:13 PM	#2 (permalink)
koala Moderator Hardware Team Join Date: Mar 2005 Location: UK Posts: 13,179 OS: XP/7/Ubuntu My System	Re: BSOD on using IDM with Firefox To see the blue screen without the computer restarting, go to Control Panel > System > Advanced tab > Startup & Recovery Settings button > System Failure and remove the checkmark from 'Automatically restart'. The full BSOD message and Stop error code will help pinpoint the cause of the problem. Have you tried using IDM with all your other addons disabled? Do you only have this problem with IDM when using it with Rapidshare? __________________ New members: Subscribe to your thread (Thread Tools) to receive an instant email notification when you get a reply TSF Folding@Home Team 85015 - details here TSF Articles - Tech Handbook

10-06-2009, 01:03 PM	#3 (permalink)
jayzzy Registered User Join Date: Mar 2009 Posts: 13 OS: xp	Re: BSOD on using IDM with Firefox yes im only facing it will IDM ..everything else then IDM is working fine.. the thing is that when i try to CANCEL the download it BSODS else if i press download button nothing happens well let me see whats causing this

10-07-2009, 12:50 PM	#5 (permalink)
~~T J Belfiore~~ Troubled Join Date: Mar 2009 Location: 530 Posts: 3,513 OS: 7 x64, XP x32	Re: BSOD on using IDM with Firefox Hello, jayzzy. PLEASE, follow these instructions on this page: http://www.techsupportforum.com/1871981-post2.html After doing so, attach the output files in your next post . . . THEN . . . I'll analyze them!

10-07-2009, 01:08 PM	#6 (permalink)
jayzzy Registered User Join Date: Mar 2009 Posts: 13 OS: xp	Re: BSOD on using IDM with Firefox hey TJ i got this error when i followed ur thread

10-07-2009, 01:14 PM	#7 (permalink)
~~T J Belfiore~~ Troubled Join Date: Mar 2009 Location: 530 Posts: 3,513 OS: 7 x64, XP x32	Re: BSOD on using IDM with Firefox Do you have any files in your "C:\Windows\Minidump" folder? If so, zip and attach them.

03-09-2010, 04:52 AM	#10 (permalink)
jeffro0625 Registered User Join Date: Dec 2008 Posts: 1 OS: Win 7 Professional	Re: BSOD on using IDM with Firefox Im having the same problem. Ran windbg and came up with this PHP Code: Microsoft (R) Windows Debugger Version 6.12.0002.633 X86 Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File [C:WindowsMinidump030810-39702-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: SRVC:Symbolshttp://msdl.microsoft.com/download/symbols Executable search path is: Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible Product: WinNt, suite: TerminalServer SingleUserTS Built by: 7600.16385.x86fre.win7_rtm.090713-1255 Machine Name: Kernel base = 0x83415000 PsLoadedModuleList = 0x8355d810 Debug session time: Mon Mar 8 20:48:07.306 2010 (UTC - 6:00) System Uptime: 0 days 8:16:19.038 Loading Kernel Symbols ............................................................... ................................................................ ........................................... Loading User Symbols Loading unloaded module list ......................... ******************************************************************************* * * * Bugcheck Analysis * * * ***************************************************************************** Use !analyze -v to get detailed debugging information. BugCheck D1, {0, 2, 1, 88e84a0a} Probably caused by : ntkrpamp.exe ( nt!KiTrap0E+2cf ) Followup: MachineOwner --------- 0: kd> !analyze -v ***************************************************************************** * * * Bugcheck Analysis * * * ******************************************************************************* DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1) An attempt was made to access a pageable (or completely invalid) address at an interrupt request level (IRQL) that is too high. This is usually caused by drivers using improper addresses. If kernel debugger is available get stack backtrace. Arguments: Arg1: 00000000, memory referenced Arg2: 00000002, IRQL Arg3: 00000001, value 0 = read operation, 1 = write operation Arg4: 88e84a0a, address which referenced memory Debugging Details: ------------------ WRITE_ADDRESS: GetPointerFromAddress: unable to read from 8357d718 Unable to read MiSystemVaType memory at 8355d160 00000000 CURRENT_IRQL: 2 FAULTING_IP: +63e62faf034cdc60 88e84a0a f3a5 rep movs dword ptr es:[edi],dword ptr [esi] CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT BUGCHECK_STR: 0xD1 PROCESS_NAME: IDMan.exe TRAP_FRAME: b6488dd0 -- (.trap 0xffffffffb6488dd0) ErrCode = 00000002 eax=dd2e9b4c ebx=00000000 ecx=000006d2 edx=00000000 esi=dd2e8004 edi=00000000 eip=88e84a0a esp=b6488e44 ebp=b6488e4c iopl=0 nv up ei pl nz ac pe nc cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010216 88e84a0a f3a5 rep movs dword ptr es:[edi],dword ptr [esi] Resetting default scope LAST_CONTROL_TRANSFER: from 88e84a0a to 8345b7eb STACK_TEXT: b6488dd0 88e84a0a badb0d00 00000000 83484439 nt!KiTrap0E+0x2cf WARNING: Frame IP not in any known module. Following frames may be wrong. b6488e4c 88e5fc43 00000000 dd2e8004 00001b48 0x88e84a0a b6488e50 00000000 dd2e8004 00001b48 00000246 0x88e5fc43 STACK_COMMAND: kb FOLLOWUP_IP: nt!KiTrap0E+2cf 8345b7eb 833dc48a578300 cmp dword ptr [nt!KiFreezeFlag (83578ac4)],0 SYMBOL_STACK_INDEX: 0 SYMBOL_NAME: nt!KiTrap0E+2cf FOLLOWUP_NAME: MachineOwner MODULE_NAME: nt IMAGE_NAME: ntkrpamp.exe DEBUG_FLR_IMAGE_TIMESTAMP: 4a5bc007 FAILURE_BUCKET_ID: 0xD1_nt!KiTrap0E+2cf BUCKET_ID: 0xD1_nt!KiTrap0E+2cf Followup: MachineOwner ---------