[SOLVED] Juno dial up -- drop out -- H E L P !

TommyR · 05-25-2009, 10:46 AM

Having a problem. It seems to have started not to long ago. I use Juno Dial-up and usually log on at 28.8 and Firefox works fine.

My problem; when I'm connected to the Internet and run a program that wants to connect as soon as I run it - a Windows Dial up Connection box comes up and wants to do a connect? I'm already connected! Then Juno drops the line and disconnects.

I get this if I go to open a .pdf file while on line with Adobe v9.1. I set the preferences in Adobe not to check for updates but it still causes the above problem.

Does anyone know how to fix this?

Any help will be greatly appreciated.

**koala** · 05-25-2009, 03:36 PM

Hi Tommy, welcome to TSF

What security software do you have installed? Is it up to date and always enabled?

You might be infected with a dialer, so run some virus and spyware scans.

Have you contacted Juno?

When it tries to redial, does it use the correct phone number for Juno or a new number you don't recognise?

Is your Adobe software fully patched? There have been some security problems with Adobe Reader over the last few weeks.

TommyR · 05-26-2009, 08:06 AM

Hi there:

Juno just got back to me, they told me to go in IE - tools - connections, and pick "do not dial connection".

It seems Juno software takes care of that part of the dial up.

It worked.

But thank you for your help anyway -- it's appreciated.

-TommyR

**koala** · 05-26-2009, 08:09 AM

Thanks for posting your solution. I'll mark this thread as solved.

05-25-2009, 10:46 AM	#1 (permalink)
TommyR Registered User Join Date: Dec 2007 Location: USA Posts: 4 OS: xp sp2 My System	[SOLVED] Juno dial up -- drop out -- H E L P ! Having a problem. It seems to have started not to long ago. I use Juno Dial-up and usually log on at 28.8 and Firefox works fine. My problem; when I'm connected to the Internet and run a program that wants to connect as soon as I run it - a Windows Dial up Connection box comes up and wants to do a connect? I'm already connected! Then Juno drops the line and disconnects. I get this if I go to open a .pdf file while on line with Adobe v9.1. I set the preferences in Adobe not to check for updates but it still causes the above problem. Does anyone know how to fix this? Any help will be greatly appreciated.

05-25-2009, 03:36 PM	#2 (permalink)
koala Moderator Hardware Team Join Date: Mar 2005 Location: UK Posts: 12,299 OS: XP/7/Ubuntu My System	Re: Juno dial up -- drop out -- H E L P ! Hi Tommy, welcome to TSF What security software do you have installed? Is it up to date and always enabled? You might be infected with a dialer, so run some virus and spyware scans. Have you contacted Juno? When it tries to redial, does it use the correct phone number for Juno or a new number you don't recognise? Is your Adobe software fully patched? There have been some security problems with Adobe Reader over the last few weeks. __________________ New members: Subscribe to your thread (Thread Tools) to receive an instant email notification when you get a reply. TSF Folding@Home Team 85015 - details here

05-26-2009, 08:06 AM	#3 (permalink)
TommyR Registered User Join Date: Dec 2007 Location: USA Posts: 4 OS: xp sp2 My System	Re: Juno dial up -- drop out -- H E L P ! Hi there: Juno just got back to me, they told me to go in IE - tools - connections, and pick "do not dial connection". It seems Juno software takes care of that part of the dial up. It worked. But thank you for your help anyway -- it's appreciated. -TommyR

05-26-2009, 08:09 AM	#4 (permalink)
koala Moderator Hardware Team Join Date: Mar 2005 Location: UK Posts: 12,299 OS: XP/7/Ubuntu My System	Re: Juno dial up -- drop out -- H E L P ! Thanks for posting your solution. I'll mark this thread as solved. __________________ New members: Subscribe to your thread (Thread Tools) to receive an instant email notification when you get a reply. TSF Folding@Home Team 85015 - details here