Firefox is freezing constantly and won't load some webpages

denl · 01-18-2009, 04:37 PM

Hi,
I have been having the above problem with firefox for the last few months. I followed some instructions from this forum yesterday and opened a new profile which seemed to have solved the problems, but they returned a few hours later.

Everything seems to be okay when I run firefox in safe mode. I am running firefox 3.0.5

I think I would like to start again, but when I look under Documents and Settings I have the following folders:
Administrator
Administrator.HAY1
All Users
All Users.WINXP
Default User
Default User.WINXP
Denis
Denis.HAY1
If I open the folders, the Denis and Denis and Denis.HAY1 folders have Mozilla profiles in them.

Questions:
Is there a simple way to resolve this issue?
If not, how do I start again?
Do I need all those folders under Documents and Settings?
If I want to start all over again, can I delete the two Mozilla profiles?
What else do I need to do to make sure I am not importing the problems again?
How can I save my cookies as I have some setup that I need to keep, otherwise I will have to go to a lot of trouble to set them up again?

I hope this makes sense, and thank you for any help.
Denis

**wmorri** · 01-18-2009, 06:26 PM

Hi,

I would start by asking if you have run all of your scans. I am particularly wondering about any malware scans if you don't have a scanner for that I would recommend one at malwarebytes.org. There is a free version that you can d/l and use. If you find that you do have malware on your computer then there are some routes that we can take.

After that I would make sure that you are able to reach those sites from a browser on your computer. I would recommend that you try IE, if you still have it. That way we can rule out the sites.

Lets start there and then go from there, and Welcome to TSF!!!

Cheers!

Geekgirl · 01-19-2009, 11:23 AM

Quote:

Is there a simple way to resolve this issue?

Don't know if its simple but you can try removing Firefox and reinstalling. You may first want to Back up your information before removing.

Quote:

Do I need all those folders under Documents and Settings?

It looks like you already tried a different profile, thats what these folders are.

Quote:

If I want to start all over again, can I delete the two Mozilla profiles?

After you get your current information backed up you can delete those

denl · 01-21-2009, 04:14 AM

Hi wmorri and geekgirl,
Thank you for your suggestions. I did a scan with malwarebytes and it found several infected objects. I have attached the results of the scan. I deleted them all and at the moment all seem to be working okay. I keep my virus checker up to date "TrendMicroPro" so I don't know why it has not stopped these or picked them up.

I am not sure if I should do anything else at the moment or to wait and see if the problem returns.

Thanks again

Geekgirl · 01-21-2009, 04:45 AM

If you think you might still be infected you can follow these instructions.
We do not accept any type of security scan logs in the Microsoft Support Forum please do not post them here.

Look over these http://www.techsupportforum.com/secu...oval-help.html
If you cannot complete any of the steps for whatever reason, just continue on with the next one until they are all completed, and post your logs in Virus/Trojan/Spyware Help; where an Analyst will assist you. However, it is very important to make mention of any of the steps that you were not able to complete.

After you’ve posted your logs, please be patient, as the Security Team Analysts are very busy.

**wmorri** · 01-21-2009, 09:40 AM

Geekgirl, thanks for your help with this thread. I thought that he might be infected but wasn't sure. Also, thanks for teaching me about those files.

Cheers!

Geekgirl · 01-21-2009, 09:50 AM

Your welcome

01-18-2009, 04:37 PM	#1 (permalink)
denl Registered User Join Date: Jan 2009 Posts: 3 OS: xp service pack 3	Firefox is freezing constantly and won't load some webpages Hi, I have been having the above problem with firefox for the last few months. I followed some instructions from this forum yesterday and opened a new profile which seemed to have solved the problems, but they returned a few hours later. Everything seems to be okay when I run firefox in safe mode. I am running firefox 3.0.5 I think I would like to start again, but when I look under Documents and Settings I have the following folders: Administrator Administrator.HAY1 All Users All Users.WINXP Default User Default User.WINXP Denis Denis.HAY1 If I open the folders, the Denis and Denis and Denis.HAY1 folders have Mozilla profiles in them. Questions: Is there a simple way to resolve this issue? If not, how do I start again? Do I need all those folders under Documents and Settings? If I want to start all over again, can I delete the two Mozilla profiles? What else do I need to do to make sure I am not importing the problems again? How can I save my cookies as I have some setup that I need to keep, otherwise I will have to go to a lot of trouble to set them up again? I hope this makes sense, and thank you for any help. Denis

01-18-2009, 06:26 PM	#2 (permalink)
wmorri Moderator/Fedora Amb. Join Date: May 2008 Location: /pm/etc Posts: 2,821 OS: Window 7/Fedora 10 My System	Re: Firefox is freezing constantly and won't load some webpages Hi, I would start by asking if you have run all of your scans. I am particularly wondering about any malware scans if you don't have a scanner for that I would recommend one at malwarebytes.org. There is a free version that you can d/l and use. If you find that you do have malware on your computer then there are some routes that we can take. After that I would make sure that you are able to reach those sites from a browser on your computer. I would recommend that you try IE, if you still have it. That way we can rule out the sites. Lets start there and then go from there, and Welcome to TSF!!! Cheers! __________________ Linux Forever!

01-21-2009, 04:45 AM	#5 (permalink)
Geekgirl Assistant Manager, Microsoft Support Join Date: Jan 2005 Location: Six-burgh, Pennsylvania Posts: 14,171 OS: XP Home SP3/XP Pro SP3/Vista Ultimate SP2/Windows 7 Professional	Re: Firefox is freezing constantly and won't load some webpages If you think you might still be infected you can follow these instructions. We do not accept any type of security scan logs in the Microsoft Support Forum please do not post them here. Look over these http://www.techsupportforum.com/secu...oval-help.html If you cannot complete any of the steps for whatever reason, just continue on with the next one until they are all completed, and post your logs in Virus/Trojan/Spyware Help; where an Analyst will assist you. However, it is very important to make mention of any of the steps that you were not able to complete. After you’ve posted your logs, please be patient, as the Security Team Analysts are very busy. __________________ Compare NOD32 to your current antivirus and anti-spyware solution, HERE How to back up and restore the registry in Windows XP and Windows Vista Or Windows 7 How to back up and restore the registry in Windows 98/ ME / NT 4.0 / 2000 I DO NOT ACCEPT EMAILS AND WILL NOT REPLY TO THEM !!!!! TSF DOES NOT SUPPORT ASSISTANCE THROUGH EMAIL OR PRIVATE MESSAGES, PLEASE KEEP ALL QUESTIONS IN THE OPEN FORUM *The Pittsburgh Steelers - 6 X Superbowl Champions !!!!!!!* *The Pittsburgh Penguins - 2009 Stanley Cup Champions !!!!!!!*

01-21-2009, 09:40 AM	#6 (permalink)
wmorri Moderator/Fedora Amb. Join Date: May 2008 Location: /pm/etc Posts: 2,821 OS: Window 7/Fedora 10 My System	Re: Firefox is freezing constantly and won't load some webpages Geekgirl, thanks for your help with this thread. I thought that he might be infected but wasn't sure. Also, thanks for teaching me about those files. Cheers! __________________ Linux Forever!

01-21-2009, 09:50 AM	#7 (permalink)
Geekgirl Assistant Manager, Microsoft Support Join Date: Jan 2005 Location: Six-burgh, Pennsylvania Posts: 14,171 OS: XP Home SP3/XP Pro SP3/Vista Ultimate SP2/Windows 7 Professional	Re: Firefox is freezing constantly and won't load some webpages Your welcome __________________ Compare NOD32 to your current antivirus and anti-spyware solution, HERE How to back up and restore the registry in Windows XP and Windows Vista Or Windows 7 How to back up and restore the registry in Windows 98/ ME / NT 4.0 / 2000 I DO NOT ACCEPT EMAILS AND WILL NOT REPLY TO THEM !!!!! TSF DOES NOT SUPPORT ASSISTANCE THROUGH EMAIL OR PRIVATE MESSAGES, PLEASE KEEP ALL QUESTIONS IN THE OPEN FORUM *The Pittsburgh Steelers - 6 X Superbowl Champions !!!!!!!* *The Pittsburgh Penguins - 2009 Stanley Cup Champions !!!!!!!*