- Tools->options
- Go To the privacy tab
- click the settings tab under "Clear private data" and make sure that you don't clear things you need [saved passwords]...
- Click ok on the settings tab
- Click the "Clear Private Data" tab

Thank you for your e-mail regarding browsing issues.

I can begin to understand the frustration you have endured regarding this matter.

To resolve this issue please follow these instructions:

From your desktop: 

1) Click “Start”, point to “Settings”, and then click “Control Panel”.
2) Double-click “Internet Options”.
3) Under Temporary Internet Files click “Delete Files”, and then delete cookies.

You may also need to temporarily disable any Windows security software. Do this by:

1) Clicking “Start”, point to “settings”, and then click “Control Panel”.
2) Double-click “Internet Options”.
3) Click the "CONNECTIONS" tab at the top on the window.
4) Click the "SETTINGS" option.
4) Click "PROPERTIES" then "ADVANCED".
6) Take the tick out of "protect my computer by limiting access from the Internet"
7) Restart your PC.

If you still suffer from a "page cannot be displayed" error after your system restarts, please do the following:

1) Click “Start”, and click on “Run”.
2) Once the "Run" window opens type in “cmd” and press “Enter”.
3) Once a black screen appears on your desktop, type the following:

ipconfig /flushdns then press “Enter”.
netsh int ip reset log.txt then press “Enter”.
netsh winsock reset, then press “Enter”. This command will then ask you to restart you PC.