Incoming mail problem

sijumon · 04-07-2008, 02:54 AM

I am using Thunderbird as mail client and working fine.but recently I am sticking on a problem that last week I had send a mail to my three friends.A couple of my friends got the mail successfully but unfortunately the third one got the mail in a corrupted format like in the sense the words and sentences spread out over the sheet in an incorrect format. So that I had tried to send the mail again and again but unfortunately he is getting the mail in the same corrupted format. But the other two friends forwarded that mail to the third one, then he got the mail in the original format.I wonder how this happens?.Can anybody suggest a solution?:

keithy397 · 04-09-2008, 02:16 AM

Hi sijumon,

Check with your friend if he is set up to receive emails in HTML format. If he isn't that would explain the problem. You'd need to send him emails in Plain Text format.

You can select the format via:-

Tools > Account Settings > Composition & Addressing > Compose message in HTML format (tick or un-tick)

sijumon · 04-10-2008, 03:22 AM

Hi Keithy397,
Thanks for your suggestion.But unfortunately the sender is using MS outlook and when he trying to send a mail, a file named winmail.dat generated by the system(ms outlook)and sending along with the mail as an attachment and whenever the other email clients except ms outlook trying to read the mail can't be able to identify the format encoded.so the other email clients can't access/read the mail in the correct form.The problem description I got from the website,but still I am confusing because if the problem regarding such a reason, why some other people who are using the same mail client thunder bird can access the same mail in the right form. I feel this as a strange one,no logic....

keithy397 · 04-14-2008, 05:33 PM

Then I don't know what to suggest, apart from recommending your friend should dump Outlook!

I know little about Thunderbird, probably just enough to resolve the basic problems. I know even less about MS Outlook and I'm happy for it to stay that way.

Sorry I couldn't be more help.

04-07-2008, 02:54 AM	#1 (permalink)
sijumon Registered User Join Date: Mar 2008 Posts: 4 OS: xp	Incoming mail problem I am using Thunderbird as mail client and working fine.but recently I am sticking on a problem that last week I had send a mail to my three friends.A couple of my friends got the mail successfully but unfortunately the third one got the mail in a corrupted format like in the sense the words and sentences spread out over the sheet in an incorrect format. So that I had tried to send the mail again and again but unfortunately he is getting the mail in the same corrupted format. But the other two friends forwarded that mail to the third one, then he got the mail in the original format.I wonder how this happens?.Can anybody suggest a solution?:

04-09-2008, 02:16 AM	#2 (permalink)
keithy397 Alternative Computing Team Join Date: Jul 2004 Location: Anglesey, North Wales Posts: 358 OS: w2k pro	Re: Incoming mail problem Hi sijumon, Check with your friend if he is set up to receive emails in HTML format. If he isn't that would explain the problem. You'd need to send him emails in Plain Text format. You can select the format via:- Tools > Account Settings > Composition & Addressing > Compose message in HTML format (tick or un-tick) __________________ Cheers, Keith Remember to clear Firefox cache regularly

04-10-2008, 03:22 AM	#3 (permalink)
sijumon Registered User Join Date: Mar 2008 Posts: 4 OS: xp	Re: Incoming mail problem Hi Keithy397, Thanks for your suggestion.But unfortunately the sender is using MS outlook and when he trying to send a mail, a file named winmail.dat generated by the system(ms outlook)and sending along with the mail as an attachment and whenever the other email clients except ms outlook trying to read the mail can't be able to identify the format encoded.so the other email clients can't access/read the mail in the correct form.The problem description I got from the website,but still I am confusing because if the problem regarding such a reason, why some other people who are using the same mail client thunder bird can access the same mail in the right form. I feel this as a strange one,no logic....

04-14-2008, 05:33 PM	#4 (permalink)
keithy397 Alternative Computing Team Join Date: Jul 2004 Location: Anglesey, North Wales Posts: 358 OS: w2k pro	Re: Incoming mail problem Then I don't know what to suggest, apart from recommending your friend should dump Outlook! I know little about Thunderbird, probably just enough to resolve the basic problems. I know even less about MS Outlook and I'm happy for it to stay that way. Sorry I couldn't be more help. __________________ Cheers, Keith Remember to clear Firefox cache regularly