firefox wont start all a sudden!!!

justine · 02-12-2008, 05:52 PM

I've always used firefox and all of a sudden it wont start anymore and i tried deleting the file and everything and then i re-installed it but it still wont work and i dont know what else to do. If someone could help me i'd grreatly appreciate it. Thank You

Clark76 · 02-12-2008, 06:51 PM

Couple of questions

When you say deleted the file do you mean you uninstalled it or did you actually "delete a file"?

The other question, when you re-installed it were you downloading it from www.mozilla.com or somewhere else?

**koala** · 02-12-2008, 07:10 PM

There's a hidden folder that needs to be deleted to do a complete uninstall/reinstall.

Make sure you backup your bookmarks before continuing. Open Windows Explorer and go to C:\Program Files\Mozilla Firefox\defaults\profile\ and copy bookmarks.html to the desktop or another folder.

First, uninstall Firefox the usual way, through Control Panel > Add/Remove Programs. Then go to Control Panel > Folder Options > View tab, click 'Show hidden files and folders' and click OK.

Go to C:\Documents and Settings\<Windows login/user name>\Application Data\Mozilla\Firefox\Profiles\ and delete the Profiles folder.

Reinstall the latest Firefox (2.0.0.12) and copy the bookmarks.html file back into its folder, overwriting the new default one. Reset 'Show hidden files and folders' back to hidden. Finally, install your themes/addons one at a time, restarting Firefox after each one in case your problem is caused by a faulty or incompatible add-on.

02-12-2008, 05:52 PM	#1 (permalink)
justine Registered User Join Date: Feb 2008 Posts: 1 OS: microsoft windows xp	firefox wont start all a sudden!!! I've always used firefox and all of a sudden it wont start anymore and i tried deleting the file and everything and then i re-installed it but it still wont work and i dont know what else to do. If someone could help me i'd grreatly appreciate it. Thank You

02-12-2008, 06:51 PM	#2 (permalink)
Clark76 Analyst, Security Team Join Date: Jun 2006 Location: Cleveland, Ohio Posts: 973 OS: XP Pro, Vista, Ubuntu 8.04	Re: firefox wont start all a sudden!!! Couple of questions When you say deleted the file do you mean you uninstalled it or did you actually "delete a file"? The other question, when you re-installed it were you downloading it from www.mozilla.com or somewhere else? __________________ Proud Member of ASAP Proud Member of UNITE If you feel we've helped you, Please Donate to the Forum

02-12-2008, 07:10 PM	#3 (permalink)
koala Moderator Hardware Team Join Date: Mar 2005 Location: UK Posts: 8,477 OS: XP/UBUNTU My System	Re: firefox wont start all a sudden!!! There's a hidden folder that needs to be deleted to do a complete uninstall/reinstall. Make sure you backup your bookmarks before continuing. Open Windows Explorer and go to C:\Program Files\Mozilla Firefox\defaults\profile\ and copy bookmarks.html to the desktop or another folder. First, uninstall Firefox the usual way, through Control Panel > Add/Remove Programs. Then go to Control Panel > Folder Options > View tab, click 'Show hidden files and folders' and click OK. Go to C:\Documents and Settings\<Windows login/user name>\Application Data\Mozilla\Firefox\Profiles\ and delete the Profiles folder. Reinstall the latest Firefox (2.0.0.12) and copy the bookmarks.html file back into its folder, overwriting the new default one. Reset 'Show hidden files and folders' back to hidden. Finally, install your themes/addons one at a time, restarting Firefox after each one in case your problem is caused by a faulty or incompatible add-on. __________________ New members: Subscribe to your thread (Thread Tools) to receive an instant email notification when you get a reply. TSF Folding@Home Team 85015 - details here